Gateway G1-715 User Guide - Page 42
FAQ and troubleshooting
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42 FAQ and troubleshooting This section lists frequently asked questions that may arise during the use of your tablet, and gives easy answers and solutions to these questions. Aspect Audio Memory Multimedia files System information and performance Power Question Why is there no sound coming from the device? Why do I have less storage than the specifications say? Why can't I view my picture files? Why can't I view my video files? Why can't I play my music files? How do I check the OS version of my device? Where can I find my serial number ID? I couldn't turn on the device. Answer If the headset is plugged into the device, the speaker is automatically shut off. Disconnect the headset. Check that the device volume setting is not muted. Check that the volume control is not at its lowest setting. A small amount of memory is reserved for system security. You may be trying to view an image that is not supported. Refer to "Supported formats" on page 36 for more information. You may be trying to view a video that is not supported. Refer to "Multimedia" on page 44 for more information. You may be trying to play a file that is not supported. Refer to "Multimedia" on page 44 for more information. Tap APPS > Settings > About tablet to check the OS version (Kernel/build number) and other hardware and software information. Tap APPS > Settings > About tablet > Device Information. The battery power may be depleted. Recharge the device. Refer to "Charging your tablet" on page 7 for more information.