Gateway M-6821b 8512599 - Gateway Notebook Reference Guide R1 - Page 123
Troubleshooting, Audio, Battery, CD drives, Diskette drive (external
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www.gateway.com • If the notebook will not turn on, try turning it on with the notebook plugged in and the battery removed, then try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics are listed in alphabetical order. Audio Audio troubleshooting is covered under "Sound" on page 137. Battery Battery troubleshooting is covered under "Power" on page 135. CD drives CD drive troubleshooting is covered under "DVD drives" on page 117. Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. 115