Gateway MT3420 Gateway Notebook Reference Guide R2 for Windows Vista
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- Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 1
NOTEBOOK REFERENCEGUIDE ® - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 2
- Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Gateway model and serial number . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial-up modem 18 Connecting to a broadband - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 4
Contents Using the EZ Pad touchpad 29 Adjusting brightness 31 Adjusting the volume 32 Turning your wireless radio on or off 33 IEEE 802.11 wireless network radio 34 Chapter 4: Using Drives and Accessories . . . . . 35 Using the CD or DVD drive 36 Identifying drive types 36 Using a CD or DVD - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 5
DVD . . . . 79 Chapter 8: Upgrading Your Notebook 81 Preventing static electricity discharge 82 Adding or replacing memory modules 83 Replacing the hard drive kit 86 Chapter 9: Troubleshooting 89 Safety guidelines 90 First steps 90 Troubleshooting 91 Audio 91 Battery 91 CD drives 91 iii - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 6
Networks (wireless 108 Passwords 110 Pointing device 111 Power 111 Printer 112 Sound 113 Status indicators 113 Touchpad or pointing device 114 Video 114 Telephone support 114 Before calling Gateway Customer Care 114 Appendix A: Legal Information 117 Index 127 iv - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 8
your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 9
that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 10
CHAPTER 1: About This Reference 4 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 12
Front CHAPTER 2: Checking Out Your Notebook LCD panel release latch Speaker Microphone Headphone Power Battery jack jack indicator charge indicator Component Icon Description Speaker LCD panel release latch Press to open the LCD panel. Speakers Provide audio output when headphones or - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 13
, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 38. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. 7 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 14
Right CHAPTER 2: Checking Out Your Notebook Component CD or DVD drive Ethernet jack Modem jack Monitor port CD or DVD drive Ethernet Modem Monitor port jack jack Icon Description Insert CDs or DVDs into this drive. For more information, see "Using the CD or DVD drive" on page 36. To determine - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 15
Back www.gateway.com Power connector Component Icon Power connector Kensington™ lock slot Kensington lock slot Description Plug the AC adapter cable into this connector. Secure your notebook to an object by connecting a Kensington cable lock to this slot. 9 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 16
CHAPTER 2: Checking Out Your Notebook Bottom Hard drive bay Memory bay Customer care/ system label Battery lock Battery latch Component Icon Battery lock Customer Care label Memory bay Hard drive bay Battery latch Battery Battery Description Slide to unlock the battery. For more information, - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 17
www.gateway.com Keyboard area Keyboard Power button Component Icon Keyboard Power button Status indicators Touchpad Touchpad Status indicators Description Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 25. Press to turn the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 18
CHAPTER 2: Checking Out Your Notebook 12 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 19
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 21
and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your wrists. Make sure that they are in - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 22
for the battery to fully charge. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 23
www.gateway.com 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator). If the battery charge indicator does not turn on, complete the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 24
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 25
www.gateway.com Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 26
the power button mode, see "Changing advanced settings" on page 55. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any peripheral devices, such as printers - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 27
menu, you can run programs and search for files. For more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 28
CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: • Click (Start), click the arrow next to the lock icon, then click Hibernate. The notebook saves your session and shuts down to save power. To turn off your notebook: • Click (Start), click the arrow next to the lock - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 29
www.gateway.com To restart your notebook: • Click (Start), click the arrow next to the lock icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 30
CHAPTER 3: Setting Up and Getting Started Indicator Wireless network (optional) Caps lock Num lock Scroll lock Icon Description ■ LED on - Wireless IEEE 802.11 radio is turned on. ■ LED off - Wireless IEEE 802.11 radio is turned off. ■ LED on - Caps lock is turned on. A ■ LED off - Caps lock is - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 31
www.gateway.com Indicator Icon Description Disc drive ■ LED on - Drive is in use. ■ LED off - Drive is not in use. Hard drive ■ LED blinking - Hard drive is being accessed. ■ LED off - Hard drive is not being accessed. Using the keyboard Your notebook features a full-size keyboard that - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 32
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 33
IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 34
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Skip back one CD track or DVD chapter. Skip ahead one CD track or DVD chapter. Increase the brightness of the display. Decrease the brightness of the display. Mute the sound. Press the key combination - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 35
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Scroll zone Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 36
Setting Up and Getting Started Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may have received your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 37
control to the desired screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 31 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 38
to the desired volume level. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 39
devices are examples of devices that provide wireless communication. Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, hospitals, and oxygen - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 40
wireless on or Turn wireless off. Tip For more information about using your notebook on a wireless network, see "Wireless Ethernet Networking" in your online User Guide 34 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 41
CHAPTER4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories 35 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 42
CHAPTER 4: Using Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 43
www.gateway.com If your drive has this logo... ROM/R/RW This is your drive type... Multi-format double layer DVD±RW drive Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 44
CHAPTER 4: Using Drives and Accessories Using a CD or DVD [ Eject button Manual eject hole Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 45
www.gateway.com Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™. Important RS-Multimedia Card and Mini Secure Digital cards require the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 46
Card slot. This slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert an Express Card while your notebook is running. If your Express Card does not work after - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 47
peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means that Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 48
You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook at the same time as you face your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 49
window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 50
Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 51
www.gateway.com Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 52
CHAPTER 4: Using Drives and Accessories USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 46 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 53
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Getting the most from your battery • Changing notebook power settings 47 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 54
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 55
www.gateway.com Changing the battery Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 56
CHAPTER 5: Managing Power 5 Slide the battery out of the notebook. 6 Slide a battery into the notebook until it snaps into place. 7 Slide the battery lock to the locked position. 8 Turn your notebook over. 9 Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 57
www.gateway.com Getting the most from your battery Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first several weeks of use, to let it reach its - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 58
power inverter. Save the battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 59
www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 60
CHAPTER 5: Managing Power Changing notebook power settings You can change the function of your notebook's power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 61
power plan you selected, then click Save changes. Help For more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. Changing advanced settings Advanced power settings let you assign different power - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 62
three settings modify the currently selected power plan. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 63
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 57 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 64
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 65
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 117 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 66
. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you . 3 Highlight Set User Password, then press ENTER and follow the instructions. This is the password you need to enter at startup. Important - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 67
, you are prompted to enter the user password you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 68
CHAPTER 6: Traveling with Your Notebook • Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 69
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 63 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 70
not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 71
www.gateway.com Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw- - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 72
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 73
www.gateway.com Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries correctly is one way to extend their life and to avoid damage. Clean the gold or silver connector on the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 74
computer problems by following the information in "Troubleshooting" on page 89 or in the technical support pages at www.gateway.com. Problem solving a set of software and driver recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 69. - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 75
the factory. If you need to recover software that did not come pre-installed on your system, you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 76
CHAPTER 7: Maintaining Your Notebook To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 77
www.gateway.com 5 If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed. Important Use a permanent marker to - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 78
Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 73. 2 To recover software that was pre-installed, click Programs - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 79
www.gateway.com 3 Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does not offer the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 80
CHAPTER 7: Maintaining Your Notebook 2 To recover pre-installed software, click Application recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 81
or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 77. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 82
CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 83
www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 84
CHAPTER 7: Maintaining Your Notebook Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 85
still run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 70. 2 Insert the Windows DVD into one of your computer's DVD - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 86
boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer's pre-installed software - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 87
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 81 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 88
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 89
www.gateway.com Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 90
CHAPTER 8: Upgrading Your Notebook 6 Loosen the memory bay cover screw (this screw cannot be removed). Screw 7 Lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the screw. 84 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 91
www.gateway.com 8 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 9 Pull the memory module out of the slot. 10 Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 92
. 2 Back up any data you want to transfer to the new hard drive. For more information, see "Backing up files" in your online User Guide. 3 Follow the guidelines under "Preventing static electricity discharge" on page 82. 4 Turn off your notebook. 5 Disconnect the AC adapter, modem cable, and network - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 93
www.gateway.com 8 Remove the two hard drive screws, then slide the old hard drive out of the notebook. Screw Screw 9 If the replacement drive already has the hard drive bracket attached, go to Step 14. -OR- If you need to transfer the hard drive bracket from the old hard drive to the new hard - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 94
. 18 When the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 19 Reconnect all peripheral devices and replace any - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 95
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 89 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 96
battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things first: • Make sure that - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 97
fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 98
CHAPTER 9: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 99
is not correct • Change the screen resolution from the Display Settings dialog box. For instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text on the display is dim or difficult to read • Adjust the brightness - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 100
Troubleshooting on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 101
eject hole. For the location of the manual eject hole, see "Using a CD or DVD" on page 38. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 107. Express cards You installed an Express Card and now your notebook is having problems • Make sure that you have correctly - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 102
CHAPTER 9: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 103
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 103. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 104
CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 105
Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 106
CHAPTER 9: Troubleshooting Important Cable connections must be made correctly for optimal video quality. screen resolution" in your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 107
that has a DVD player and DVD decoder software (such as PowerDVD). The non-Media Center computer must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You want to know whether you can play recorded videos on - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 108
. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press ENTER. You see - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 109
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 110
or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 111
Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 112
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 113
www.gateway.com Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 114
CHAPTER 9: Troubleshooting Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 115
low, try moving to a new location to increase the signal strength. Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 116
Troubleshooting and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your , see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 117
page 114. Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter" on page 16. • If your notebook is plugged into a surge protector, make sure - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 118
information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the Search Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 119
more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search Help 32. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 120
Guide. The notebook is not responding when you click or tap on the touchpad or pointing device • Turn on the touchpad or pointing device. For instructions is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 121
instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer's documentation and technical support resources See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 122
CHAPTER 9: Troubleshooting 116 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 123
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 124
of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed. Setting up your in the documentation before you operate your notebook. Retain all safety and operating instructions for future use. • Do not use this notebook near water or a heat - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 125
cleaning the notebook. • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. notebook. • The notebook does not operate properly when the operating instructions are followed. • The notebook was dropped or the cabinet is damaged - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 126
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 127
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 128
using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 129
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 130
The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 131
procedures other than those specified in this manual may result in hazardous radiation exposure. Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service Customer Care number listed in your product's user guide and we will be glad to help you - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 132
may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer publication editions - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 133
video camera Caps Lock indicator 24 cards Express Card slot 7 inserting Express Card 40 inserting memory card 39 memory card slot 7 memory cards supported 39 removing Express Card 40 removing memory card 39 slots 38, 40 troubleshooting memory card 102 carrying case 45 CD cleaning 68 inserting 38 127 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 134
7, 38 USB port 7 digital video camera connecting 41 directional keys 26 disc drive indicator 25 diskette troubleshooting 92 diskette drive troubleshooting 92 display brightness 31 switching 27 troubleshooting 92 double-clicking 30 dragging 31 drivers recovering 69 drives CD 36 DVD 36 DVD/CD-RW - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 135
96 Fn key 26, 27 folders opening 30 function keys 26 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 24, 25 installing 86 purchasing 45 replacing 86 troubleshooting 96 headphone jack 6 Hibernate mode 52 hot-swapping 40, 41 Hybrid Sleep mode 27, 53 system key 27 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 136
99 memory bay 10 installing 83 purchasing 45 removing 83 replacing 83 troubleshooting 102 memory card reader locating 7 memory cards supported 39 using 38 microphone jack 6 Microsoft Certificate of Authenticity 3 Microsoft System Restore 75 model number 3, 60 modem cable 8, 19 connecting - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 137
Card PDA memory cards 38 peripheral devices 41 Plug and Play devices USB support for 41 pointer identifying 29 moving 30 power AC adapter 16, 52 advanced mode 21, 27, 52 source problems 18 SpeedStep settings 54 status indicator 6 troubleshooting 111 turning off notebook 21 turning on notebook - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 138
90 posture 15 reducing eye strain 14 setting up computer 15 static electricity 82 scanner installing 41 USB port 7 screen resolution 43 troubleshooting 92, 114 screen objects getting information 31 moving 31 selecting 30 scroll zone 29 security startup password 60 security features Kensington cable - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 139
clicking 31 scroll zone 29 selecting screen objects 30 travel tips 57 troubleshooting audio 113 diskette drive 92 display 92 DVD drive 94 faxes 105 92 screen resolution 92 sound 113 status indicators 113 technical support 114 telephone support 114 touchpad 114 video 114 Web site connection speed 98 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 140
41 volume adjusting 28, 32 adjusting modem 106 controls 32 muting 28, 32 system keys 28 troubleshooting 113 W waking up notebook 21 Windows key 26 Product Key Code 3 wired Ethernet troubleshooting 107 wireless Ethernet using while traveling 59 wireless network button 27 turning off 33 turning on 33 - Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 141
- Gateway MT3420 | Gateway Notebook Reference Guide R2 for Windows Vista - Page 142
MAN APACHE REF GDE V R2 8/07
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