Gateway MX6633h 8511264 - User Guide Gateway Notebook - Page 171
Passwords, PCCards, Pen (tablet PC), Pointing device
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www.gateway.com Troubleshooting Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled. Contact your company computer department or network administrator for more information. You cannot see other computers on your network ■ Your notebook may not have the same workgroup name as the other computers on your network. For more information, see "Naming your computers and workgroup" on page 100. ■ If your notebook was previously connected directly to your cable or DSL modem, and your ISP requires you to use a static IP address, your notebook is not set up to use a DHCP server. You cannot connect to your network ■ If your notebook is a member of a domain at your workplace, you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network. You may, however, be able to access the Internet through your home network. Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed required software for the PC Card. For more information, see your PC Card's documentation. ■ Make sure that the PC Card you installed is not causing a system resource conflict. For more information on resource conflicts, see "Device installation" on page 149. Pen (tablet PC) Tips & Tricks For instructions on recalibrating pen settings, see "Adjusting tablet and pen settings" on page 126. The convertible notebook does not respond to the pen ■ You are not using the correct pen. Use only digitizer pens sold by Gateway for your convertible notebook. The convertible notebook does not respond to other tablet pens or plastic pens. The pen tip does not line up with the pointer when you tap the screen ■ The pen and display need recalibrating in both Landscape and Portrait mode. Recalibrate through the Pen Settings tab of the Tablet and Pen Settings dialog box. Pointing device See "Touchpad or optional pointing device" on page 166. 163