Gateway MX6640 8511264 - User Guide Gateway Computer - Page 165
Memory, Memory card reader, Modem (cable or DSL), Modem (dial-up), To check the dialing properties
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www.gateway.com Troubleshooting Memory Tips & Tricks For more information about installing memory, see the poster or hardware guide. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box, then click the arrow. You see a "Memory error" message ■ Make sure that the memory module is inserted correctly in the memory bay slot. ■ Use a third-party diagnostic program to help determine if a memory module is failing. You see a "Not enough memory" error message ■ Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable or DSL) Tips & Tricks For the location of your network jack, see the poster or hardware guide. For the location of your network jack on an optional port replicator, see the port replicator user guide. The modem does not connect ■ Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. ■ See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Tips & Tricks For the location of your modem jack, see the poster or hardware guide. For the location of your modem jack on an optional port replicator, see the port replicator user guide. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. ■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. 157