Gateway NX570X 8513067 - Gateway Notebook Hardware Reference R3 - Page 114

Cleaning CDs, If you are using powered speakers, make sure that - audio driver

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CHAPTER 9: Troubleshooting • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 79. An audio CD does not produce sound • Make sure that the CD label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 36. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" on page 36. • Make sure that Mute controls are turned off. • If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see "Front" on page 6. • If you are using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 79. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see "Recovering pre-installed software and drivers" on page 80. A DVD movie will not play • Make sure that the label or side you want to play is facing up, then try again. • Make sure that you have a DVD drive. For more information, see "Identifying drive types" on page 42. • Shut down and restart your notebook. • Clean the DVD. For more information, see "Cleaning CDs or DVDs" on page 79. 108

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CHAPTER 9: Troubleshooting
108
Try a different disc. Occasionally discs are flawed and
cannot be read by the drive.
Some music CDs have copy protection software. You may
not be able to play these CDs on your notebook.
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
Clean the disc. For more information, see
“Cleaning CDs
or DVDs” on page 79
.
An audio CD does not produce sound
Make sure that the CD label is facing up, then try again.
Some music CDs have copy protection software. You may
not be able to play these CDs on your notebook.
Make sure that the volume control on your notebook is
turned up. For more information about using your
volume control, see
“Adjusting the volume” on page 36
.
Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see
“Adjusting the volume” on page 36
.
Make sure that Mute controls are turned off.
If you are using the built-in speakers, make sure that
nothing is plugged into the headphone jack on the
notebook. For the location of the headphone jack, see
“Front” on page 6
.
If you are using powered speakers, make sure that they
are plugged in and turned on.
Clean the disc. For more information, see
“Cleaning CDs
or DVDs” on page 79
.
Your notebook may be experiencing some temporary
memory problems. Shut down and restart your
notebook.
Reinstall the audio device drivers. For more information,
see
“Recovering pre-installed software and drivers” on
page 80
.
A DVD movie will not play
Make sure that the label or side you want to play is facing
up, then try again.
Make sure that you have a DVD drive. For more
information, see
“Identifying drive types” on page 42
.
Shut down and restart your notebook.
Clean the DVD. For more information, see
“Cleaning CDs
or DVDs” on page 79
.