GE GNE21FMKES Use and Care Manual - Page 37

Problem, Possible Causes, What to

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Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Possible Causes What to Do Water filter indicator light remains lit after replacing filter (on some models) Water filter indicator light is not lit (on some models) Handle is loose/handle has a gap. Refrigerator beeping Water filter indicator must be reset This is normal. This indicator will turn on to tell you that you need to replace the filter soon. Handle needs adjusting This is door alarm Press WATER FILTER pad for 3 seconds to reset the water filter. See About the Water Filter for more information. See Attach Fresh Food Handle and Attach Freezer Handle sections for detailed instructions. Turn off or disable with door closed. If door open and alarm is sounding, you can only snooze the alarm. Not cooling Water has poor taste/odor (on some models) Water in glass is warm (on some models) The cooling system is off Water dispenser has not been used for a long time Normal when refrigerator is first installed Water dispenser has not been used for a long time Water system has drained Water dispenser does not work (on some models) Water supply line turned off or not connected Water filter clogged or filter/bypass plug not installed Air may be trapped in the water system See About Controls. Dispense water, until all water in system is replenished. Wait 24 hours for the refrigerator to completely cool down. Dispense water, until all water in system is replenished. Allow several hours for replenished supply to chill. See Installing the Water Line. Replace filter cartridge or remove filter and install bypass plug.* Press the dispenser arm for at least 5 minutes. Water spurting from dispenser (on some models) Water in reservoir is frozen because the controls are set too cold Newly installed filter cartridge Set the refrigerator control to a warmer setting and wait 24 hours. If the water does not dispense after 24 hours, call for service. Run cold water from the dispenser for 5 minutes (about 2 gallons).. *Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES. In Canada call 800.561.3344. 37

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Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Before you call for service…
37
Problem
Possible Causes
What to Do
Water filter indicator light
remains lit after replacing filter (on
some models)
Water filter indicator must be reset
Press WATER FILTER pad for 3 seconds to
reset the water filter.
Water filter indicator light is not lit (on
some models)
This is normal. This indicator will turn
on to tell you that you need to replace
the filter soon.
See
About the Water Filter
for more
information.
Handle is loose/handle has a gap.
Handle needs adjusting
See
Attach Fresh Food Handle
and
Attach Freezer Handle
sections for de-
tailed instructions.
Refrigerator beeping
This is door alarm
Turn off or disable with door closed.
If door open and alarm is sounding, you
can only snooze the alarm.
Not cooling
The cooling system is off
See About Controls.
Water has poor taste/odor (on some
models)
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water in glass is warm (on some
models)
Normal
when refrigerator is first
installed
Wait 24 hours for the refrigerator to
completely cool down.
Water dispenser has not been used
for a long time
Dispense water, until all water in system
is replenished.
Water system has drained
Allow several hours for replenished
supply to chill.
Water dispenser does not work (on
some models)
Water supply line turned off or not
connected
See
Installing the Water Line.
Water filter clogged or filter/bypass
plug not installed
Replace filter cartridge or remove filter
and install bypass plug.*
Air may be trapped in the water
system
Press the dispenser arm for at least 5
minutes.
Water in reservoir is frozen because
the controls are set too cold
Set the refrigerator control to a warmer
setting and wait 24 hours. If the water
does not dispense after 24 hours, call for
service.
Water spurting from dispenser (on
some models)
Newly installed filter cartridge
Run cold water from the dispenser for
5 minutes (about 2 gallons)..
*Some models do not come equipped with the filter bypass plug. To obtain a free bypass plug, call 800-GECARES.
In Canada call 800.561.3344.