GE GTWN5050MWS Use and Care Manual - Page 8

Before you call for service... Safety Instructions Troubleshooting Tips Save time and money! review the charts on the following pages, or visit GEAppliances.com. You may not need to call for service. Operating Instructions Troubleshooting Tips WATER Water level seems low Water fills and drains at the same time Too many suds Water leaks Water temperature seems incorrect Possible Causes This is normal Drain stand pipe is too low Too much detergent Type of detergent Soft water Using too much detergent in washer Type of detergent Fill hoses or drain hose is improperly connected Household drain may be clogged Drain hose is loose Drain hose rubs on wall Constant water pressure to the fill hoses at the water source Cooler water temperatures provide improved energy efficiency Water supply is turned off or improperly connected Water valve screens are stopped up Cool/Cold Water when selecting Hot Water pumped out before cycle is complete Water won't drain House water heater is not set properly Lid lifted or cycle was put in pause for over 24 hours Drain hose is kinked or improperly connected Washer pauses during wash cycle Washer pauses during spin cycle Washer does not fill when lid is open 8 The PREWASH Cycle or AUTO SOAK Option was chosen This is normal This is normal What To Do • Water may not cover the top level of the clothes. This is normal for this high-efficiency washer. • The drain stand pipe must be above 30". • Measure your detergent carefully. Use less soap if you have soft water, a smaller load or a lightly soiled load. • Switch to HE detergent. • Try less detergent. • Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load. • Switch to HE detergent. • Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly inserted in and secured to drain facility. • Check household plumbing. You may need to call a plumber. • Make sure drain hose is fully seated in back of washer and that the two retaining screws are fully seated. • Make sure drain hose does not make contact with the wall. May cause excessive wear on the hose. • Tighten hoses at the faucets and turn the water off after each use. • Check condition of the fill hoses; they should be replaced every 5 years. • New laundry detergents have been formulated to work with cooler water temperatures without affecting wash performance. • Turn both hot and cold faucets fully on and make sure hoses are connected to correct faucets. • Turn off the water source and remove the water connection hoses from the upper back of the washer. Use a brush or toothpick to clean the screens in the machine. Reconnect the hoses and turn the water back on. • This is normal. PerfecTemp senses water temperature and optimizes for best results. Cold water is added periodocally when hot is selected. • Make sure house water heater is delivering water at 120°F-140°F (48°C-60°C). • Reset cycle. • Straighten drain hose and make sure washer is not sitting on it. • Top of drain outlet should be less than 6 ft (1.8 m) above floor. • This is normal. The washer alternates between agitate and soak during these cycles to get your clothes cleaner with less wear. • The washer may pause during the spin cycle to remove soapy water more efficiently. • The lid must be closed for washer to fill or operate. Consumer Support