GE JES1656SJ Owners Manual - Page 37
Troubleshooting
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Troubleshooting If a problem occurs while the unit is being used, check the following items and check the scanner status by User Utility. If the unit still malfunctions, turn it OFF, unplug the power cord and call for service. Symptom Possible Cause Remedy The LED does not light when the power switch is turned ON. The power cord is not plugged in. Problem with power supply. Insert the power plug firmly. Disconnect the scanner from the electric outlet and call for service. The scanner is not connected to the computer correctly. Connect the cables correctly. The computer cannot recognize the SCSI card. Check your computer whether the SCSI card is installed correctly using the device manager's property. The computer does not recognize the scanner. The same ID number is used for the scanner and the other device. The terminator is not set correctly. Use the different SCSI ID numbers for each devices. If the scanner is located to terminal position, set the terminator "Enable". If the scanner is not located to terminal position, set the terminator "Disable". The scanner was turned on after the computer was turned on. Turn the computer OFF. Turn the scanner ON, and then turn the computer ON again. The ADF does not open when the The ADF door is not closed ADF door release is pushed. properly. Push the ADF door release again after you close the ADF door until it is locked. The document has been loaded on the feed tray. But the scanner does not start scanning. The document is not loaded properly. The sensor cannot detect the document as the edge of the document is curled. Load the document correctly. (See page 17.) Flatten the document and load it again. 37