GE JP5030SJSS Use and Care Manual - Page 16

Troubleshooting Tips

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TROUBLESHOOTING TIPS Troubleshooting tips ... Before you call for service 6DYHWLPHDQGPRQH\5HYLHZWKHFKDUWVRQWKHIROORZLQJSDJHVILUVWDQG\RXPD\QRWQHHGWRFDOOIRUVHUYLFH,IDQHUURU RFFXUVLQWKHFRQWURORSHUDWLRQDIDXOWFRGHZLOOIODVKLQWKHGLVSOD\5HFRUGWKHHUURUFRGHDQGFDOOIRUVHUYLFH Problem Surface elements will not maintain a rolling boil or cooking is slow Surface elements do not work properly Power arc ON indicator blinking Scratches on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Unresponsive keypad Possible Cause Improper cookware being used. What To Do 8VHSDQVWKDWDUHDEVROXWHO\IODWDQGPDWFK WKHGLDPHWHURIWKHVXUIDFHXQLWVHOHFWHG Cooktop controls improperly set. +, -, or control lock pads have been touched before an element is turned on. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Food spillovers not cleaned before next use. Hot surface on a model with a light-colored glass cooktop. Hot cooktop came into contact with plastic placed on the hot cooktop. Hot sugar mixture spilled on the cooktop. &KHFNWREHVXUHWKHFRUUHFWFRQWUROLVVHWIRU WKHVXUIDFHHOHPHQW\RXDUHXVLQJ 6HHWKH2SHUDWLQJWKH&RRNLQJ(OHPHQWV VHFWLRQ 8VHUHFRPPHQGHGFOHDQLQJSURFHGXUHV6HH WKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ 7RDYRLGVFUDWFKHVXVHWKHUHFRPPHQGHG FOHDQLQJSURFHGXUHV0DNHVXUHERWWRPV RIFRRNZDUHDUHFOHDQEHIRUHXVHDQGXVH FRRNZDUHZLWKVPRRWKERWWRPV 6HHWKH&OHDQLQJWKHJODVVFRRNWRSVHFWLRQ 7KLVLVQRUPDO7KHVXUIDFHPD\DSSHDU GLVFRORUHGZKHQLWLVKRW7KLVLVWHPSRUDU\ DQGZLOOGLVDSSHDUDVWKHJODVVFRROV 6HHWKH*ODVVVXUIDFH±SRWHQWLDOIRU SHUPDQHQWGDPDJHVHFWLRQLQWKH&OHDQLQJ WKHJODVVFRRNWRSVHFWLRQ &DOODTXDOLILHGWHFKQLFLDQIRUUHSODFHPHQW Keypad is dirty. A fuse in your home may be blown or the circuit breaker tripped. &OHDQWKHNH\SDG 5HSODFHWKHIXVHRUUHVHWWKHFLUFXLWEUHDNHU 16 49-80746

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16
49-80746
Troubleshooting tips ...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
Surface elements do not
work properly
Cooktop controls improperly set.
Power arc ON
indicator blinking
+, -, or control lock pads have been touched
before an element is turned on.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
Hot surface on a model with a light-colored
glass cooktop.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Unresponsive keypad
Keypad is dirty.
A fuse in your home may be blown or the
circuit breaker tripped.