GE JVM3162RJSS Use and Care Manual - Page 20

Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Oven will not start Possible Causes What To Do A fuse in your home may be blown or the circuit breaker tripped. • Replace fuse or reset circuit breaker. Power surge. • Unplug the microwave oven, then plug it back in. Plug not fully inserted into wall • Make sure the 3-prong plug on the oven is fully inserted outlet. into wall outlet. Door not securely closed. • Open the door and close securely. Control panel lighted, yet oven will not start Door not securely closed. • Open the door and close securely. Start/Pause button not pressed • Press Start/Pause. after entering cooking selection. Another selection entered already in oven and Cancel/Off button not pressed to cancel it. • Press Cancel/Off. Cooking time not entered after • Make sure you have entered cooking time after pressing pressing Cook Time. Cook Time. Cancel/Off was pressed accidentally. • Reset cooking program and press Start/Pause. Food weight not entered after • Make sure you have entered food weight after selecting selecting Weight Defrost or Weight Defrost or Time Defrost. Time Defrost. LOCKED appears The control has been locked. • Press and hold Cancel/Off for about 3 seconds on display to unlock the control. Floor of the oven is warm even when the oven has not been used The cooktop light is located • This is normal. below the oven floor. When light is on, the heat it produces may make the oven floor get warm. You hear an unusual low-tone beep You have tried to change • Many of the oven's features are preset and the power level when it is cannot be changed. not allowed. Vent fan comes on automatically The vent fan automatically turns • This is normal. on to protect the microwave if it senses too much heat rising from the cooktop below. SENSOR ERROR appears on the display When using a Sensor feature, • Do not open door until steam is sensed and time the door was opened before is shown counting down on the display. steam could be detected. Steam was not detected in a maximum amount of time. • Use Cook Time to heat for more time. 20