GE PB970BMBB Owners Manual - Page 38
Troubleshooting Tips - review
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Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. Problem Surface units will not maintain a rolling boil or cooking is not fast enough Surface units do not work properly Surface unit stops glowing when turned to a lower setting Scratches (may appear as cracks) on cooktop glass surface Areas of discoloration on the cooktop Plastic melted to the surface Pitting (or indentation) of the cooktop Frequent cycling off and on of surface units Oven light does not work Oven will not work 38 Possible Causes Improper cookware being used. In some areas, the power (voltage) may be low. A fuse in your home may be blown or the circuit breaker tripped. Cooktop controls improperly set. This is normal. The unit is still on and hot. What To Do • Use pans which are flat and match the diameter of the surface unit selected. • Cover pan with a lid until desired heat is obtained. • Replace the fuse or reset the circuit breaker. • Check to see the correct control is set for the surface unit you are using. Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. • Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning. • To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms. Food spillovers not cleaned • See the Cleaning the glass cooktop section. before next use. Hot surface on a model • This is normal. The surface may appear discolored with a light-colored cooktop. when it is hot. This is temporary and will disappear as the glass cools. Hot cooktop came into contact with plastic placed on the hot cooktop. • See the Glass surface-potential for permanent damage section in the Cleaning the glass cooktop section. Hot sugar mixture spilled on the cooktop. • Call a qualified technician for replacement. Improper cookware being used. • Use only flat cookware to minimize cycling. Light bulb is loose. • Tighten or replace the bulb. Plug on range is not completely • Make sure electrical plug is plugged into a live, properly inserted in the electrical outlet. grounded outlet. A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Oven controls improperly set. • See the Using the oven section. Oven too hot. • Allow the oven to cool to below locking temperature.