GE PGP989DNBB Use and Care Manual - Page 32

Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions Before you call for service... Troubleshooting Tips Problem Possible Causes What To Do Control knobs will not turn Controls improperly set. • To turn from the OFF position, push the knob in and then turn. The knob can only be turned in a counterclockwise direction. When the knob is at any other position, it can be turned in either direction without being pushed in. Fan does not work The fan control knob is improperly set. • Turn knob in clockwise direction to turn fan on. Cord improperly connected • Check connections. Turn on power at the fuse box. or power turned off. Poor venting Clogged filter. House too airtight. Wall cap obstructed. Wall cap damper door stuck. Duct length exceeds recommended 100 equivalent foot maximum. • Clean filter per instructions. • Open a window slightly to provide fresh air source. • Remove blockage from exterior wall cap. • Check exterior wall cap damper door for free movement or obstruction. • Reduce number of elbows to simplify duct run. Tiny scratches or metal marks (may appear as cracks) or abrasions on radiant cooktop glass surface Incorrect cleaning methods being used. Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Areas of discoloration or dark streaks on the cooktop Improper cookware being used. Hot surface on a model with a light-colored cooktop. Food spillovers not cleaned before next use Incorrect cleaning methods being used. Hot sugar mixtures or plastic melted to the surface Hot cooktop came into contact with these substances. Pitting (or indentation) Hot sugar mixture spilled of the cooktop or plastic melted on the cooktop. • See the Cleaning the glass cooktop section. •Be sure cookware bottoms and cookware are clean before use. Use cookware with smooth bottoms. Tiny scratches are not removable but will become less visible in time as a result of cleaning. • Marks from aluminum and copper pans as well as mineral deposits from water or food can be removed with the cleaning cream. • This is normal. The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. • See the Cleaning the glass cooktop section. • Use recommended cleaning procedures. • See the Glass surface-potential for permaent damage section in the Cleaning the glass cooktop section. • Call a qualified technician for replacement. 32