GE PP962SMSS Use and Care Manual - Page 15

Before you call for service... Troubleshooting Tips Save time and money! Review the charts on the following pages first and you may not need to call for service. GEAppliances.com Problem Possible Causes What To Do Surface elements will not Improper cookware • Use pans which are flat and match the diameter maintain a rolling boil being used. of the surface element selected. or cooking is slow Surface elements do not work A fuse in your home may be blown or the circuit breaker tripped. • Replace the fuse or reset the circuit breaker. Cooktop controls • Check to see the correct control is set for the surface improperly set. element you are using. UNLOCK. • Check to be sure that the Control Lock Selector is turned to Cooktop making an Cooktop is locked. • Check to be sure the Control Lock Selector is turned audible sound to UNLOCK. Tiny scratches or metal Incorrect cleaning • Use recommended cleaning procedures. marks or abrasions on methods being used. radiant cooktop glass surface Cookware with rough • Be sure cookware bottoms and cookware are clean bottoms being used or before use. Use cookware with smooth bottoms. coarse particles (salt Tiny scratches are not removable but will become or sand) were between less visible in time as a result of cleaning. the cookware and the surface of the cooktop. Cookware has been slid across the cooktop surface. Areas of discoloration Improper cookware • Marks from aluminum and copper pans as well as or dark streaks on the being used. mineral deposits from water or food can be removed cooktop with the cleaning cream. Hot surface on a model • This is normal. The surface may appear discolored with a light colored cooktop. when it is hot. This is temporary and will disappear as the glass cools. Food spillovers not cleaned • See the Cleaning the glass cooktop section. before next use. Incorrect cleaning methods • Use recommended cleaning procedures. being used. Plastic melted to the surface Hot cooktop came into • See the Glass surface-potential for permanent damage contact with plastic placed section in the Cleaning the glass cooktop section. on the hot cooktop. Pitting (or indentation) Hot sugar mixture spilled of the cooktop on the cooktop. • Call a qualified technician for replacement. Frequent cycling off and Improper cookware • Use only flat cookware to minimize cycling. on of surface elements being used. See the Surface elements cycle on and off section. Control knob will Cooktop controls • When the knob is in the OFF position, it must be not turn improperly set. pushed in before it can be turned. When the knob is in any other position, it can be turned without being pushed in. 15