Haier HV18A-8G User Manual - Page 35

Haier HV18A User Guide NOTE: If you encounter failures for converting your video files, please check if your PC has the necessary codecs installed. Please download the missing codecs from the Internet if necessary. Troubleshooting Problems/Symptoms Cannot turn on the player. No sound. Sound distorts. The computer does not recognize the player. Cannot play copy-protected music files. No response when tapping the touch pad. Cannot turn on the player after formatting the player. Solutions Battery power is exhausted. Recharge the battery. Not enough space is reserved for system files. Free some memory space by erasing some files. The player works abnormally and needs to be reset. Reset the player by pressing the reset opening. Earphones are not inserted. Insert earphones. Volume level is too low. Increase the volume level. Music and video files are corrupted. Download uncorrupted files. Battery power is exhausted. Recharge the battery. No secure connection with the computer. Make sure the player is securely connected. The computer is not compatible with the player. The player only works on Windows® 2000/XP/Vista OS. Incorrect downloading methods. Transfer copy-protected music files to the player by using the Windows® Media Player's sync function of the music management software provided by the online music store where you purchased the files. Refer to the respective software FAQs. Touch pad is locked. Disable the hold feature. The player works abnormally and needs to be reset. Reset the player by pressing the reset opening with a paper clip. Used an incorrect file system for formatting. Reformat the player with a correct file system. See Formatting the Player in the section of Connecting the Player to the Computer for details. - 34 -