Harman Kardon DVD 25 Owners Manual - Page 34

TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE SYMPTOM Unit does not turn on Disc does not play No picture No sound Picture is distorted or jumps during fast forward or reverse play Some remote buttons do not operate during DVD play; prohibited symbol appears (see below) The OSD menu is in a foreign language The symbol appears Picture is displayed in the wrong aspect ratio Remote control inoperative Disc will not copy to VCR POSSIBLE CAUSE • Main Power Switch 0 turned off • No AC power • Disc loaded improperly • Incorrect disc type • Invalid Region Code • Rating is above parental preset • Intermittent connections • Wrong input • Progressive Scan output selected • Video Off feature active • Intermittent connections • Incorrect digital audio selection • DVD disc is in fast or slow mode • Surround receiver not compatible with 96kHz PCM audio • MPEG-2 decoding • Function not permitted at this time SOLUTION • Press in Main Power Switch 0. • Check AC power plug and make certain any switched outlet is turned on. • Load disc label-side up; align the disc with the guides and place it in its proper position. • Check to see that disc is CD, CD-R, CD-RW, VCD, MP3-CD, DVD-R and DVD-RW (standard conforming) or DVD-Movie; other types will not play. • Use Region 1 disc only. • Enter password to override or change rating settings (see page 19). • Check all video connections. • Check input selection of TV or receiver. • Use Progressive Scan mode only with compatible TV. • Press Video Off Button Q to reactivate video circuitry (see page 29). • Check all audio connections. • Check digital audio settings. • There is no audio playback on DVD discs during fast or slow modes. • Use analog audio outputs. • It is a normal artifact of DVD playback for pictures to jump or show some distortion during rapid play. • With most DVDs, some functions are not permitted at certain times (e.g., Track Skip) or at all (e.g., direct audio track selection). • Incorrect OSD language • Requested function not available at this time • Incorrect match of aspect ratio settings to disc • Weak batteries • Sensor is blocked • Macrovision protection • Change OSD language selection (see pages 19). • Certain functions may be disabled by the DVD itself during passages of a disc. • Change aspect ratio settings (see page 17). • Change both batteries. • Clear path to sensor or use optional outboard remote sensor. • Many DVDs are encoded with Macrovision to prevent copying to VCR. 34 TROUBLESHOOTING GUIDE