Harman Kardon DVD 47 Owners Manual - Page 37

TROUBLESHOOTING GUIDE TROUBLESHOOTING GUIDE SYMPTOM Unit does not turn on Disc does not play No picture No sound Picture is distorted or jumps during fast forward or reverse play Some remote buttons do not operate during DVD play; prohibited symbol appears (see below) The OSD menu is in a foreign language The symbol appears Picture is displayed in the wrong aspect ratio Remote control inoperative Disc will not copy to VCR Password not accepted. POSSIBLE CAUSE SOLUTION • No AC power • Check AC power plug and make certain any switched outlet is turned on. • Disc loaded improperly • Incorrect disc type • Invalid Region Code • Rating is above parental preset • Load disc label-side up; align the disc with the guides and place it in its proper position. • Check to see that disc is SACD, CD, CD-R, CD-RW, VCD, MP3, WMA, JPEG, DVD-R, DVD-RW, DVD+R, DVD+RW (standard-conforming), DVD-Audio or DVD-Video; other types will not play. • Use Region 1 or Open Region (0) disc only. • Enter password to override or change rating settings (see page 20). • Intermittent connections • Wrong input • Progressive Scan output selected • Video Off feature active • HDMI Output 2 is connected to a video display that is not HDCP-compliant. • Check all video connections. • Check input selection of TV or receiver. • Use Progressive Scan mode only with compatible TV. Press Progressive Scan/ Interlaced Button I to toggle to the correct mode (see page 23). • Press Video Off Button F to reactivate video circuitry. • The HDMI Output 2 may not be used with video displays that are not HDCP-compliant. Unplug the cable and select another audio and video connection (see pages 14 through 16). • Intermittent connections • Incorrect digital audio selection • DVD disc is in fast or slow mode • Surround receiver not compatible with 96kHz PCM audio • DVD Audio or SACD disc is loaded without using analog audio connection • Check all audio connections. • Check digital audio settings on DVD 47 and on receiver. • There is no audio playback on DVD discs during fast or slow modes. • Use analog audio outputs. • Use 6-Channel Audio Outputs 9 or Analog Audio Outputs 8. • MPEG-2 decoding • It is a normal artifact of DVD playback for pictures to jump or show some distortion during rapid play. • Function not permitted at this time • With most discs, some functions are not permitted at certain times (e.g., Track Skip) or at all (e.g., direct audio track selection). • Incorrect OSD language • Requested function not available at this time • Incorrect match of aspect ratio settings to disc • Weak batteries • Sensor is blocked • Copy protection • Incorrect password being used or password has been forgotten. • Change the display language selection (see page 23). • Certain functions may be disabled by the DVD itself during passages of a disc. • Change aspect ratio settings (see page 23). • Change both batteries. • Clear path to sensor or use optional outboard remote sensor. • Many DVDs are encoded with copy protection to prevent copying to VCR. • Stop play of disc. Press and hold Clear Button 3 until the display blinks. This resets the password and all settings to their defaults. TROUBLESHOOTING GUIDE 37