Harman Kardon HKTS 5 Owners Manual - Page 11

TROUBLESHOOTING If there is no sound from any of the speakers: • Check that receiver/amplifier is on and a source is playing. • Check that the powered subwoofer is plugged in and its Power switch ¡ is switched on to the "•" position. • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected. Make sure none of the speaker wires are frayed, cut or punctured. • Review proper operation of your receiver/amplifier. If there is no sound coming from one speaker: • Check the "Balance" control on your receiver/amplifier. • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected. Make sure none of the speaker wires are frayed, cut or punctured. • In Dolby* Digital or DTS® mode, make sure that the receiver/processor is configured so that the speaker in question is enabled. • Turn off all electronics and switch the speaker in question with one of the other speakers that is working correctly. Turn everything back on, and determine whether the problem is in the same place: i.e., the speaker that was working previously now has no sound and the speaker that was not working now sounds fine; or whether it has moved: i.e., the speaker that was not working still has no sound and the speaker that was working is still fine. If the problem is in the same place, the source of the problem is most likely with your receiver or amplifier, and you should consult the owner's manual for that product for further information. If the problem has followed the speaker, consult your dealer for further assistance or, if that is not possible, visit our Web site at www.harmankardon.com for further information. If there is no sound from the center speaker: • Check all wires and connections between receiver/amplifier and speaker. Make sure all wires are connected. Make sure none of the speaker wires are frayed, cut or punctured. • If your receiver/processor is set in Dolby Pro Logic* mode, make sure the center speaker is not in phantom mode. • If your receiver/processor is set in Dolby Digital or DTS mode, make sure the receiver/processor is configured so that the center speaker is enabled. If the system plays at low volumes but shuts off as volume is increased: • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected. Make sure none of the speaker wires are frayed, cut or punctured. • If more than one pair of main speakers is being used, check the minimum impedance requirements of your receiver/amplifier. If there is low (or no) bass output: • Make sure the SUB input of the SUB-TS5 subwoofer and SUB or LFE output of your receiver or amplifier are properly connected by the RCA-type patch cord. • Make sure the connections to the Speaker Inputs have the correct polarity (+ and -). • Make sure the subwoofer is plugged into an active electrical outlet and its Power switch ¡ is switched on to the "•" position. • Check the speaker setup (bass management) settings in your AVR receiver or processor to make certain that the front, center and surround speakers are configured for "Small," and that the subwoofer is set for "Yes" or "On." If there is no sound from the surround speakers: • Check all wires and connections between receiver/amplifier and speakers. Make sure all wires are connected. Make sure none of the speaker wires are frayed, cut or punctured. • Review proper operation of your receiver/processor and its surround sound features. • Make sure the movie or TV show you are watching is recorded in a surround sound mode. If it is not, check to see whether your receiver/processor has other surround modes you may use. • In Dolby Digital or DTS mode, make sure your receiver/processor is configured so that the surround speakers are enabled. • Review the operation of your DVD player and the jacket of your DVD to make sure that the DVD features the desired Dolby Digital or DTS mode, and that you have properly selected that mode using both the DVD player's menu and the DVD disc's menu. 10