Harman Kardon SB 30 Owners Manual - Page 14
Troubleshooting - harman kardon
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SB 30 Troubleshooting Troubleshooting If your SB 30 system isn't performing the way you think it should, check to see if the problem is covered in this section before calling your dealer or contacting a Harman Kardon representative. Problem Solution The soundbar does not turn on (the Power LED is off): The subwoofer does not turn on (the Power LED is off): There is no sound coming from both the soundbar and the subwoofer (their Power LEDs are amber or blue): There is no sound coming from just the subwoofer (the Power LED is amber or blue): The soundbar's sound is distorted: The system's sound is too quiet, even when the soundbar's volume is turned all the way up: The bass output is not loud enough: You can find additional troubleshooting information in the FAQs link on the Support page at www.harmankardon.com. • Check that the soundbar's power cord is plugged into a working AC outlet. • Check that the soundbar's Power switch is in the "On" position. • Check if the soundbar's AC fuse has blown. See Soundbar Rear-Panel Controls and Connections: AC Fuse Holder, on page 4, for instructions on checking and changing the fuse. • Check if the soundbar's voltage selector switch is set in the incorrect position for the AC voltage in your area. CAUTION: If the switch is set in the incorrect position, do not change the switch position or attempt to turn the soundbar back on. Unplug the soundbar from the wall outlet and take it to an authorized Harman Kardon service center. • Check that the subwoofer's power cord is plugged into a working AC outlet. • Check that the subwoofer's Power switch is in the "On" position. • Check that the soundbar is on (the Power LED is blue). • Check that the cable connecting the TV or other source component to the soundbar is properly connected at both ends. • Check that the soundbar is set to the correct input source (one white Status LED glows for optical digital, two white Status LEDs for coaxial digital, and three white Status LEDs for analog) and that the input source device is playing an audio signal. • Check that the system is not muted (when the system is muted, the soundbar's Power LED flashes blue). If the system is muted, press the remote control's Mute button to un-mute the system. • Check that the soundbar's volume is not turned all the way down. • Check that the Subwoofer Volume control is not turned all the way down (fully counterclockwise). • Check that the Wireless Code switches on the subwoofer and soundbar are both set to the same setting number. • Move the subwoofer closer to the soundbar. The maximum wireless operation distance is 50 feet (15.3m). • Check the source device to see if the distortion is coming from it and not from the soundbar. • If the TV or source component is connected via a variable analog output, check its instructions to be sure that the output is not turned down too low. • Turn up the subwoofer's Volume control. • Move the subwoofer into a corner of the room. • Move the subwoofer closer to the seating location. 14