HP 14-cm1000 User Guide

HP 14-cm1000 Manual

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  • HP 14-cm1000 | User Guide - Page 1
    User Guide
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    for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides. Software terms By
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Processor configuration setting (select products only) IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor
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    vi Processor configuration setting (select products only)
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    Table of contents 1 Getting started ...1 Best practices ...1 More HP resources ...2 2 Getting to know your computer ...3 Locating hardware ...3 Locating software ...3 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only 6 Keyboard area ...8 Touchpad ...8 Touchpad
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    on battery power ...33 Using HP Fast Charge (select products only 33 Displaying battery charge ...33 Finding battery information in HP Support Assistant (select products only 34 Conserving battery power ...34 Identifying low battery levels ...34 Resolving a low battery level ...35 Resolving a low
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    Internet security software ...43 Using antivirus software ...43 Using firewall software ...43 Installing software updates ...44 Using HP Device as a Service (select products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional
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    Downloading the latest HP PC Hardware Diagnostics Windows version 48 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ...48 Installing HP PC Hardware Diagnostics Windows 48 Using HP PC Hardware Diagnostics UEFI ...48 Starting HP PC Hardware Diagnostics
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    (WCAG 60 Legislation and regulations ...60 Useful accessibility resources and links ...61 Organizations ...61 Educational institutions ...61 Other disability resources ...61 HP links ...61 Contacting support ...62 Index ...63 xi
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    xii
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    1 Getting started This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources. Best practices After you set up and
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    .hp.com/support, and follow the instructions to find your product. ● Online chat with an HP technician ● Support telephone numbers ● Replacement parts videos (select products only) ● Maintenance and service guides ● HP service center locations Safety & Comfort Guide To access this guide: ▲ Type HP
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    2 Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and
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    Right side Table 2-1 Right-side components and their descriptions Component (1) Power light (2) Drive light Description ● On: The computer is on. ● Blinking: (select products only): The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal , see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select
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    light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
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    Table 2-3 Display components and their descriptions (continued) Component Description To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. Display 7
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    Keyboard area Touchpad Touchpad settings To adjust touchpad settings and gestures, or to turn off the touchpad: 1. Type touchpad settings in the taskbar search box, and then press enter. 2. Choose a setting. To turn on the touchpad: 1. Type touchpad settings in the taskbar search box, and then press
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    Lights Table 2-5 Lights and their descriptions Component (1) Caps lock light (2) Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● On: Computer sound is off. ● Off: Computer sound is on. Keyboard area 9
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    computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option, then your computer does not include
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    Table 2-6 Button, vent, speakers and their descriptions (continued) Component Description (2) Speakers (2) Produce sound. (3) Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for
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    Special keys Table 2-7 Special keys and their descriptions Component (1) esc key (2) fn key (3) Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes specific functions
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    Action keys The action keys on your computer perform specific functions and vary by computer. To determine which keys are on your computer, look at the icons on your keyboard and match them to the descriptions in this table. ▲ To use an action key, press and hold the key. Table 2-8 Action keys and
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    Table 2-8 Action keys and their descriptions (continued) Icon Description Increases speaker volume incrementally while you hold down the key. Mutes or restores speaker sound. Mutes the microphone. Turns the touchpad on or off. Turns the airplane mode and wireless feature on or off. NOTE: The
  • HP 14-cm1000 | User Guide - Page 27
    Bottom Table 2-9 Bottom components and their descriptions Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine
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    provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you might be asked for the serial
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    Table 2-11 Service label components (continued) Component (3) Serial number (4) Warranty period ● Regulatory label(s)-Provide(s) regulatory information about the computer. ● Wireless certification label(s)-Provide(s) information about optional wireless devices
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    system controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or
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    a network cable to connect your wireless router to the modem, and test the Internet service. To connect to a WLAN, follow these steps: 1. Be sure that the WLAN you to manually search for and connect to a network or to create a new network connection. 3. Follow the on-screen instructions to complete
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    products only) Your HP Mobile Broadband computer has built-in support for mobile broadband service. Your new computer, when used with a mobile operator's computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile
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    . NOTE: If the device requires verification, a pairing code is displayed. On the device you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, refer to the documentation provided with the device. NOTE: If
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    -in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page 24. Before connecting speakers, lower the volume
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    correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting video devices using an HDMI cable (select products
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    then select System. Under Display, select the appropriate resolution, and then select Keep changes. Setting up HDMI audio HDMI is the only video interface that supports high-definition video and audio. After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following these
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    : ▲ Type project in the taskbar search box, and then select Project to a second screen. Select Connect to a wireless display, and then follow the on-screen instructions. Using video 25
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    5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more of the following methods: ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving
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    Three-finger tap (touchpad and precision touchpad) By default, the three-finger tap opens Cortana, a voice-activated virtual assistant. Tap three fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select
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    Three-finger swipe (touchpad and precision touchpad) By default, the three-finger swipe switches between open apps and the desktop. ● Swipe 3 fingers away from you to see all open windows. ● Swipe 3 fingers toward you to show the desktop. ● Swipe 3 fingers left or right to switch between open
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 32. Initiating and exiting Sleep You can initiate Sleep in
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    Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. Right-click the Power icon , and then select Power Options. 2. In the left pane, select Choose what the power buttons do (
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    If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: ● Press ctrl+alt+delete, select the Power icon, and then select Shut down. ● Press and hold the power button for at least 10 seconds. ● If
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    Assistant (select products only) To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section, select HP Battery
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    charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Troubleshooting and fixes, and then in the Diagnostics section
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    ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to
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    run more efficiently. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of
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    taskbar search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Select My notebook, select the Updates tab, and then select Check for updates and messages. 3. Follow the on-screen instructions. Updating using Windows 10 S To update programs
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    ● Dry microfiber cleaning cloth or a chamois (static-free cloth without oil) ● Static-free cloth wipes IMPORTANT: Avoid strong cleaning solvents or germicidal wipes that can permanently damage your computer. If you are not sure that a cleaning product is safe for your computer, check the product
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    - Back up your information to an external drive. - Remove all discs and all external media cards, such as memory cards. - Turn off and then disconnect all external devices. - Shut down the computer. ● Take a backup of your information. Keep the backup separate from the computer. ● When traveling by
  • HP 14-cm1000 | User Guide - Page 53
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the
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    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
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    password, select Add. 3. Select Get Started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select
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    on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts updates, select Advanced options, and then follow the on-screen instructions. Using HP Device as a Service (select products only) HP DaaS is a cloud-based
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    contains information regarding installing and troubleshooting the file. Determining the BIOS options. ● HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or instructions. ● In Windows, press ctrl+alt+s. Starting Setup Utility (BIOS) 45
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
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    Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. b. Select Troubleshooting on-screen instructions. ● Instructions for calling support are displayed. Follow those instructions. Downloading
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    name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and downloaded, double- click the .exe file, and then follow the on-screen instructions. Using HP PC Hardware Diagnostics UEFI NOTE: For Windows 10 S computers, you
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    scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on
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    only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI Diagnostics version for your
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    ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. ● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a
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    use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that matches the type of computer that you have. 52 Chapter 11 Backing up, restoring
  • HP 14-cm1000 | User Guide - Page 65
    only) on page 52. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the
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    device drivers ● Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions. 54 Chapter 11 Backing up, restoring, and recovering
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    12 Specifications Input power The power information in this section might be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V-240 V, 50 Hz-60 Hz.
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    Operating environment Table 12-2 Operating environment specifications Factor Metric Temperature Operating 5°C to 35°C Nonoperating -20°C to 60°C Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
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    Policy establishes seven key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their implementation in improves assistive technology relevant to HP products and services. ● Support and contribute to industry standards and guidelines for
  • HP 14-cm1000 | User Guide - Page 71
    , HP joined to participate with other organizations to advance the field of accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with disabilities can effectively use. IAAP will make the profession strong by globally
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    for public procurement of ICT products. The standard specifies the functional accessibility requirements applicable to ICT products and services, together with a description of the test procedures and evaluation methodology for each accessibility requirement. Web Content Accessibility Guidelines
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    Program ● ILO Global Business and Disability network ● EnableMart ● European Disability Forum ● Job Accommodation Network ● Microsoft Enable HP links Our contact webform HP comfort and safety guide HP public sector sales Useful accessibility resources and links 61
  • HP 14-cm1000 | User Guide - Page 74
    (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time. ● Customers with other disabilities or age-related limitations who have questions about technical support or accessibility of HP products, choose one of the following options: - Call (888) 259-5707 Monday through Friday, 6 a.m. to
  • HP 14-cm1000 | User Guide - Page 75
    18 connecting to a WLAN 19 connecting to LAN 21 connectors power 5 corporate WLAN connection 19 critical battery level 34 customer support, accessibility 62 D Disk Cleanup software 37 Disk Defragmenter software 37 display components 6 drive light, identifying 4 E electrostatic discharge 57 esc key
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    keys action 12 airplane mode 14 esc 12 fn 12 num lock 12 touchpad 14 Windows 12 L labels Bluetooth 17 regulatory 17 serial number 16 service 16 wireless certification 17 WLAN 17 left side components 5 lights AC adapter and battery 5 camera 6 caps lock 9 drive 4 mute 9 power 4 RJ-45 (network) status
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    brightness action keys 13 Section 508 accessibility standards 60 security cable slot, identifying 4 security cable, installing 44 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 42 shipping the computer 39 shutdown 32 Sleep exiting 31 initiating 31 Sleep and
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User Guide