HP 17-p100 17-p199 - Maintenance and Service Guide - Page 79

Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1, Downloading HP PC Hardware Diagnostics (UEFI

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10 Using HP PC Hardware Diagnostics (UEFI) in Windows 8.1 HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. To start HP PC Hardware Diagnostics (UEFI): 1. Start Setup Utility: ▲ Turn on or restart the computer, quickly press esc. 2. Press or tap f2. The BIOS searches 3 places for the diagnostic tools, in the following order: a. Connected USB drive b. Hard drive c. BIOS 3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test, press or tap esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only. There are two options to download HP PC Hardware Diagnostics to a USB device: Option 1: HP PC Diagnostics homepage- Provides access to the latest UEFI version 1. Go to http://hp.com/go/techcenter/pcdiags. 2. Click the UEFI Download link, and then select Run. Option 2: Support and Drivers pages-Provide downloads for a specific product for earlier and later versions 1. Go to http://www.hp.com. 2. Point to Support, located at the top of the page, and then click Download Drivers. 3. In the text box, enter the product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 71

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10
Using HP PC Hardware Diagnostics (UEFI) in
Windows 8.1
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run
diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside
the operating system so that it can isolate hardware failures from issues that are caused by the operating
system or other software components.
To start HP PC Hardware Diagnostics (UEFI):
1.
Start Setup Utility:
▲
Turn on or restart the computer, quickly press
esc
.
2.
Press or tap
f2
.
The BIOS searches 3 places for the diagnostic tools, in the following order:
a.
Connected USB drive
b.
Hard drive
c.
BIOS
3.
When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic test you
want to run, and then follow the on-screen instructions.
NOTE:
If you need to stop a diagnostic test, press or tap
esc
.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE:
Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device:
Option 1: HP PC Diagnostics homepage
— Provides access to the latest UEFI version
1.
Go to
http://hp.com/
go/techcenter/pcdiags
.
2.
Click the UEFI
Download
link, and then select
Run
.
Option 2: Support and Drivers pages
—Provide downloads for a specific product for earlier and later
versions
1.
Go to
.
2.
Point to
Support
, located at the top of the page, and then click
Download Drivers
.
3.
In the text box, enter the product name, and then click
Go
.
– or –
Click
Find Now
to let HP automatically detect your product.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
71