HP 200 HP StorageWorks XP Disk Array Configuration Guide for Linux XP24000, XP - Page 26

Calling the HP support center, Contact information, Before you call

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Error condition Recommended action The disk array performs a self reboot Reboot the host. because the disk array was busy or it logged a panic message. The disk array responds "Not Ready" Contact HP. or the disk array has displayed "Not Ready" and timed out. The host detects a parity error. Check the FCA and make sure it was installed properly. Reboot the host. The host hangs or devices are declared and the host hangs. Make sure there are no duplicate disk array TIDs and that disk array TIDs do not conflict with any host TIDs. Calling the HP support center If you are unable to resolve an error condition, contact the HP support center for assistance. Contact information Telephone numbers for worldwide technical support are listed on the HP support web site: http://www.hp.com/support/. Before you call Be sure to have the following information available: • Technical support registration number (if applicable) • Product serial numbers • Product model names and numbers • Applicable error messages • Operating system type and revision level • Detailed, specific questions For continuous quality improvement, calls may be recorded or monitored. 26 Troubleshooting

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Recommended action
Error condition
Reboot the host.
The disk array performs a self reboot
because the disk array was busy or
it logged a panic message.
Contact HP.
The disk array responds “Not Ready”
or the disk array has displayed “Not
Ready” and timed out.
Check the FCA and make sure it was installed properly. Reboot the
host.
The host detects a parity error.
Make sure there are no duplicate disk array TIDs and that disk array
TIDs do not conflict with any host TIDs.
The host hangs or devices are
declared and the host hangs.
Calling the HP support center
If you are unable to resolve an error condition, contact the HP support center for assistance.
Contact information
Telephone numbers for worldwide technical support are listed on the HP support web site:
h
t
tp://w
w
w
.hp
.co
m/su
ppo
r
t/
.
Before you call
Be sure to have the following information available:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Applicable error messages
•
Operating system type and revision level
•
Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
Troubleshooting
26