HP 22-3200 User Guide 1 - Page 36

Keyboard and mouse (with cable) Table 8-4 Keyboard and mouse (with cable) symptoms and solutions Symptom Possible solution Keyboard commands and typing are not recognized by the computer Use the mouse to turn off the computer. Disconnect and reconnect the keyboard to the back of your computer, and then restart your computer. Mouse (with cable) does not work or is not detected Disconnect and reconnect the mouse cable to your computer. If the mouse is still not detected, turn off the computer, disconnect and reconnect the mouse cable, and then restart the computer. Cursor does not respond to the arrow keys on the number keypad Press num lock on the keyboard to turn off num lock, so that the arrow keys on the number keypad can be used. Cursor does not respond to 1. Press alt+tab to navigate to an open program. mouse movement 2. Press ctrl+s to save your changes in the selected program (ctrl+s is the keyboard shortcut for the Save command on most-not all-programs). 3. Repeat step 1 and step 2 to save changes in all open programs. 4. Press the power button to turn off the computer. 5. After the shutdown is complete, disconnect and reconnect the mouse cable to the back of your computer, and then restart your computer. Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver, mouse does not work or is approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for re- not detected synchronization. ● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left mouse button to reactivate the mouse. ● Replace the batteries in the keyboard and/or mouse. Speakers and sound Table 8-6 Speaker symptoms and solutions Symptom Possible solution Volume is very low or unsatisfactory Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the nonpowered speakers with powered speakers. No sound is produced 1. Type control panel in the taskbar search box, and then select Control Panel. Select System and Security. 2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 28 Chapter 8 Troubleshooting