HP 2430dtn HP LaserJet 2400 Series - User Guide
HP 2430dtn - LaserJet B/W Laser Printer Manual
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- HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 1
hp LaserJet 2400 series use - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 2
- HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 3
HP LaserJet 2400 series printer User Guide - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 4
Copyright Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 5
of Web-based troubleshooting tools for desktop computing and printing products. ISPE helps you quickly identify, diagnose, and resolve computing and printing problems. The ISPE tools are available at http://instantsupport.hp.com. Telephone support Hewlett-Packard Company provides free telephone - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 6
Or, go to the HP Care Pack Services Web site at http://www.hpexpress-services.com. HP Toolbox To check the printer status and settings and to view troubleshooting information and online documentation, use the HP Toolbox software. You can view the HP Toolbox when the printer is directly connected to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 7
Table of contents ENWW 1 Printer basics Quick access to printer information 2 User guide links ...2 Where to look for more information 2 Printer configurations ...3 Feature designations for the HP LaserJet 2400 series printer 3 Printer features ...4 Printer parts ...8 Interface ports ...9 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 8
72 Other links ...72 Using HP Web Jetadmin software 73 Using the HP Toolbox ...74 Supported operating systems 74 Supported browsers ...74 To view the HP Toolbox 75 Status tab ...75 Troubleshooting tab ...75 Alerts tab ...76 Documentation tab ...76 Device Settings window ...76 Toolbox links ...77 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 9
expectancy 90 Checking the supply level 90 Cartridge-low and cartridge-out conditions 90 Cleaning the printer ...92 Cleaning the outside ...92 Cleaning the paper path and print-cartridge areas 92 Cleaning the fuser ...93 4 Problem solving Troubleshooting flowchart ...96 1 Does the control panel - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 10
common Macintosh problems 140 Troubleshooting common PostScript problems 146 General problems ...146 Specific errors ...146 Appendix A Supplies and accessories Ordering parts, accessories, and supplies 150 Ordering directly from HP 150 Ordering through service or support providers 150 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 11
Hewlett-Packard limited warranty statement 219 Print Cartridge Limited Warranty Statement 221 Availability of support and service 222 HP maintenance agreements 222 Onsite service agreements 222 HP Express Exchange (U.S. and Canada only 223 To use HP Express Exchange 223 Repacking the printer - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 12
x ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 13
you for purchasing an HP LaserJet 2400 series printer. If you have not done so, see the getting started guide (start) provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to familiarize yourself with the printer. This section provides - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 14
through the printer driver. HTML (online) user guide-Contains detailed information for using the printer and for troubleshooting problems. Go to www.hp.com/support/lj2410, http://www.hp.com/support/ lj2420, or http://www.hp.com/support/lj2430. After connecting, click Manuals. Printer control-panel - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 15
section to determine which features your model has. Not all models are available in all configurations. Feature designations for the HP LaserJet 2400 series printer Letter no letter d n t Description This is the base model. Models with this designation include a duplexing unit for automatic two - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 16
images. HP LaserJet print cartridges for HP LaserJet print cartridges for HP LaserJet print cartridges for crisp, sharp output. crisp, sharp output. crisp, sharp output. Paper handling HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer Includes a 100 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 17
CompactFlash font card. HP LaserJet 2420 series printer HP PCL6, PCL 5e, and HP PostScript® (PS) 3 emulation. 80 fonts for Microsoft® Windows®. Additional fonts can be added by installing a CompactFlash font card. HP LaserJet 2430 series printer HP PCL6, PCL 5e, and HP PostScript® (PS) 3 emulation - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 18
printing. As an ENERGY STAR® partner, Hewlett-Packard Company has determined tha this product meets ENERGY STAR® guidelines for energy efficiency. Economical printing HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer N-up printing (multiple pages on one - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 19
Accessibility HP LaserJet 2410 printer HP LaserJet 2420 series printer HP LaserJet 2430 series printer The online user guide is compatible with text screenreaders. The print cartridge can be inserted and removed by using one hand. All doors and covers can be opened by using one hand. The 250- - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 20
, familiarize yourself with the parts of the printer. 1 2 3 7 4 6 5 1 Top output bin 2 Long-media extension 3 Latch to open the front cover (provides access to the print cartridge) 4 Tray 1 (pull to open) 5 Tray 2 6 Control panel 7 Right-side cover (provides access to DIMMs and CompactFlash - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 21
Interface ports The printer has four interface ports: one EIO slot and three ports for connecting to a computer or a network. 1 EIO 2 3 4 1 EIO slot 2 Embedded HP Jetdirect print server (HP LaserJet 2420n, 2420dn, 2430tn, and 2430dtn models only) 3 USB 2.0 connection 4 IEEE 1284B-compliant parallel - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 22
Help system The control panel is located on the top of the printer. ? Menu Stop Ready Data Attention See Interpreting control-panel messages to identify and troubleshoot control-panel messages. Control-panel layout 1 11 2 ? 10 9 8 Menu Stop 3 7 Ready Data Attention 1 Graphical - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 23
errors that are associated with the canceled job. NOTE The control panel lights cycle while the print job is cleared from both the printer and the computer, and then the printer returns to the ready state (Ready light on). Control-panel lights Light Ready State On Off Blinking Indication The - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 24
(DOWN button) to scroll to PRINT MENU MAP, and then press (SELECT button). Using the printer Help system This printer features a Help system at the control panel that provides instructions for resolving most printer errors. To view Help for a message (if available), press (HELP button). If the Help - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 25
. Configuration settings seldom need to be changed. Hewlett-Packard Company recommends that only the system administrator change MENU to exit the menu. Printer-driver settings override control-panel settings. Software program settings override both printer-driver settings and control-panel settings. - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 26
how non-HP PostScript drivers behave with the printer. You do not need to change this setting if you use the drivers that HP supplies. If set to ENABLED, non-HP PostScript drivers use the same HP tray selection method as the HP drivers. If set to DISABLED, some non-HP PostScript drivers use the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 27
button) to select EXCLUSIVELY or FIRST. 10. Press (SELECT button) to set the behavior. 11. Press MENU to exit the menu. To set Manually Feed Prompt 1. Press MENU to open the menus. 2. Press (DOWN button) to highlight CONFIGURE DEVICE. 3. Press (SELECT button) to select CONFIGURE DEVICE. 4. Press - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 28
MENU to exit the menu. Sleep Delay The adjustable Sleep Delay feature reduces power consumption when the printer has been inactive for an extended period. You can set the length of time before the printer goes into sleep mode to 1 MINUTE, 15 MINUTES, 30 MINUTES, or to 60 MINUTES, 90 MINUTES, 2 HOURS - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 29
of print job and configure its personality to accommodate that job. This is the default setting. Use this setting unless you are experiencing problems. ● PCL configures the printer to use Printer Control Language. ● PDF configures the printer to print .PDF files. (This option is only available the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 30
) to select the appropriate setting. 9. Press (SELECT button) to set the selection. 10. Press MENU to exit the menu. Auto continue You can determine printer behavior when the system generates an Auto Continuable error. ON is the default setting. ● Select ON if you want an error message to appear for - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 31
(UP button) or (DOWN button) to select the appropriate setting. 9. Press (SELECT button) to set the selection. 10. Press MENU to exit the menu. Cartridge low The printer has two options for reporting that print cartridge life is low: CONTINUE is the default value. ● Select CONTINUE to allow the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 32
a specific number of pages. After that, the printer stops printing until you replace the empty print cartridge. This is the default setting. ● Select STOP if you want the printer to stop printing until the empty print cartridge is replaced. To set the cartridge-out response 1. Press MENU to open the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 33
selection. 10. Press MENU to exit the menu. Language If LANGUAGE appears in English on the control panel, use the following procedure. Otherwise, turn the printer off and then on again. When XXX MB appears, press and hold (SELECT button). When all three control panel lights are lit, release (SELECT - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 34
To select the language 1. When SELECT LANGUAGE appears in English, press (SELECT button), and wait until LANGUAGE appears in English. 2. Press (DOWN button) until the preferred language appears. 3. Press (SELECT button) to save the preferred language. 22 Chapter 1 Printer basics ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 35
and network connections only) ● Microsoft Windows 2000, Windows XP, and Windows Server 2003 ● Apple Mac OS version 9.1 and later, and OS X version 10.1 or later The most recent printer drivers for all supported operating systems are available at http://www.hp.com/go/lj2410_software, http://www - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 36
requesting them from an HP-authorized service or support provider. For Linux support see http://www.hp.com/go/linux. For UNIX support see http://www.hp.com/go/ jetdirectunix_software. For additional information see the support flyer that came in the printer box. If the printer driver that you want - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 37
as Adobe® and Corel, for compatibility with PostScript Level 3 needs, or for PS CompactFlash font support. The printer automatically switches between PS and PCL printer languages. Printer driver Help Each printer driver has Help screens that can be activated by using the Help button, the F1 button - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 38
Operating System Windows 2000, XP, and Server 2003 Macintosh OS V9.1 Macintosh OS X V10.1 such as a tray or enable/ disable a driver feature such as Allow Manual Duplexing) On the File menu in the software program, click Print. Select the printer, and then click Properties or Preferences. The steps - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 39
driver feature such as Allow Manual HP LaserJet Utility to perform the following tasks: ● Name the printer, assign it to a zone on the network, and download files and fonts. ● Configure and set the printer for Internet protocol (IP) printing. The HP LaserJet Utility is not currently supported - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 40
. You can download the latest software free of charge at http://www.hp.com/go/ lj2410_software, http://www.hp.com/go/lj2420_software, or http://www.hp.com/go/ lj2430_software. After you have followed the installation instructions and loaded the software, see Using printer-driver features to get - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 41
the printer CD-ROM supports network installation with a Microsoft network (except Windows 3.1x). For network installation on other operating systems, go to http://www.hp.com/go/lj2410_software, http://www.hp.com/go/lj2420_software, or http://www.hp.com/go/lj2430_software. Windows NT 4.0 drivers must - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 42
computer. ● HP LaserJet Utility. The HP LaserJet Utility provides access to features that are not available in the printer driver. Use the illustrated screens to select printer features and complete tasks with the printer: - Name the printer, assign it to a zone on the network, download files and - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 43
for the English printer software. 3. Double-click the HP LaserJet Installers folder. 4. Follow the instructions on the support parallel port connections. This section explains how to install the printing system software for OS 9.x and later and OS X V10.1 and later. The Apple LaserWriter driver - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 44
Utility to start the Print Center or Printer Setup Utility. 2. If the printer appears in the Printer list, delete the printer. 3. Click Add. 4. On the drop-down menu at the top, click USB. 5. In the Printer Model List, click HP. 6. Under Model Name, click HP LaserJet 2400 series, and then click Add - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 45
all of the Windows HP printing-system components. 1. Click Start and then point to Programs. 2. Point to HP LaserJet 2400 series, and then click Uninstaller. 3. Click Next. 4. Select the HP printing-system components that you want to uninstall. 5. Click OK. 6. Follow the instructions on the computer - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 46
over which Hewlett-Packard has no control. Before purchasing large quantities of media, make sure that it meets the requirements that are specified in this User guide and in the HP LaserJet Printer Family Print Media Guide, which is available for download at http://www.hp.com/support/ljpaperguide - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 47
216 x 330 mm (8.5 x 13 inches) 1The built-in duplexer is included only with the HP LaserJet 2420d, 2420dn, and 2430dtn printers. 2The printer supports a wide range of sizes. See the printer software for supported sizes. To print on custom-size paper see Printing on custom-sized media or cardstock - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 48
For more information about using print media, see Paper specifications. 36 Chapter 1 Printer basics ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 49
printing ● Selecting the correct fuser mode ● Loading trays ● Understanding media output options ● Printing on envelopes ● Printing on special media ● Printing on both sides (duplexing) ● Canceling a print job ● Using the printer driver ● Using printer-driver features ● Using job-storage features - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 50
if you customize tray 1 operation (as explained in Customizing tray 1 operation) or if you set tray 1 for manual feed (as explained in Manually feeding media from tray 1). Customizing tray 1 operation The printer can be set to print from tray 1 if it is loaded, or to print only from tray 1 if the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 51
size in the printer driver, the printer automatically selects the tray printers have a feature that "locks out" trays to prevent printing on the wrong media. Printing by type and size eliminates the need to lock trays. For more information about types and sizes that each tray supports, see Supported - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 52
. These trays do not support custom sizes. 4. In the program or printer driver, select a type other than Auto Select. The type and size settings can also be configured in the HP Web Jetadmin software for networked printers. Manually feeding media from tray 1 The manual feed feature is another way - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 53
as HIGH 1 or HIGH 2, improves the ability of the toner to adhere to paper, but it might cause other problems, such as excessive curl. The printer might print at a slower speed when the fuser mode is set to HIGH 1 or HIGH 2. To reset the fuser modes to the default settings, open the CONFIGURE DEVICE - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 54
extender. If the media that is being loaded is longer than 229 mm (9 inches), also flip open the additional tray extender. 3. Slide the media-width guides slightly wider than the media. 42 Chapter 2 Printing tasks ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 55
media fits under the tabs on the media-width guides. NOTE Do not add media to tray 1 while the printer is printing. This could cause a jam. Do not close the front door when the printer is printing. Loading tray 2 (250-sheet tray) Tray 2 supports only paper (A4, A5, B5 JIS, Letter, Legal, Executive - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 56
the paper size that you are loading. 3. On the rear paper-length guide, press on the blue tab and adjust it so that the pointer matches flat at all four corners. Keep the paper below the height tabs on the paper-length guide in the rear of the tray. 5. Push down on the paper to lock the metal paper - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 57
) Tray 3 supports only paper (A4, A5, B5 JIS, Letter, Legal, Executive, and 8.5 x 13 inches). The tray 3 500-sheet feeder comes standard with some HP Color LaserJet 2460 printer models. To load tray 3 1. Pull the tray out of the printer and remove any paper. 2. Adjust the rear length guide for the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 58
4. Place the paper in the tray and make sure that it is flat at all four corners. Keep the paper below the hooks on the side and rear of the tray. 5. Slide the tray into the printer. 46 Chapter 2 Printing tasks ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 59
Understanding media output options The printer comes with two output bins. The top output bin is used when the rear output bin is closed. The rear output bin is used when - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 60
windows, coated linings, exposed self-stick adhesives, or other synthetic materials can severely damage the printer. To avoid jamming and possible printer Open tray 1 by pulling the front cover down, then pull out the media support and fold out the media extension. NOTE 2. Open the rear output bin - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 61
is slightly wider than the envelopes. 4. Place the envelopes into the tray short-edge in, print-side up. The stamp end must enter the printer first. 5. Slide the width guides inward until they lightly touch the envelope stack without bending it. The envelopes should be centered between the paper - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 62
or cardstock ● Printing on letterhead, prepunched, or preprinted paper (single-sided) Printing on labels Use only labels that are recommended for laser printers. For label specifications, see Labels. Guidelines for printing on labels ● Print labels from tray 1. ● Load labels print-side up. ● Use the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 63
Use only transparencies that are recommended for use in laser printers. For transparency specifications, see Transparencies. Guidelines for printer. ● Set the printer driver for transparencies. See Printing by type and size of media (locking trays). ● For Macintosh computers, go to the HP LaserJet - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 64
section for printing on one side only. For duplexing guidelines, see Printing on both sides (duplexing). Tray 1 orientation: print-side up, top edge toward the printer. 52 Chapter 2 Printing tasks ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 65
toward you. NOTE When Alternative Letterhead mode is enabled in the printer driver, and Letterhead or Preprinted is selected as the media type, you . ● The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 66
x 13 inches. Manual duplexing supports all paper sizes. ● Automatic duplexing: The built-in, automatic duplexer is included only with the HP LaserJet 2420d, 2420dn, and 2430dtn printer models. ● Manual duplexing: All printer models are capable of manual duplex printing. The printer prints the first - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 67
3. Long-edge portrait This is the default printer setting, and the most common layout used, Windows drivers, select Flip Pages Up to get the designated binding options. To duplex by using the built-in duplexer The built-in duplexer is included only with the HP LaserJet 2420d, 2420dn, and 2430dtn - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 68
first side up, top edge toward the back of the tray. 2. Open the printer driver (see Changing the settings for a print job). 3. On the Finishing tab, select button). If the number of total sheets exceeds the tray 1 capacity for manual duplex jobs, you must repeat steps 6 and 7 each time that paper - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 69
job within the software program that sent the print job. ● If the print job is waiting in a print queue or print spooler such as the Printers group on a Windows computer or Print Monitor on a Macintosh computer, delete the job there. ● If the print job is already printing, press the STOP button. The - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 70
the printer. This section provides instructions for printing when setting options are set from the printer driver. If possible, try to set printing features from the software program in which you are working or from the Print dialog box. You can set the printer features this way for most Windows and - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 71
close the printer driver. To change default settings in Windows 2000, Windows XP, and Windows Server 2003 1. Click the Start button. 2. Click Settings. 3. Click Printers (Windows 2000) or Printers and Faxes (Windows XP and Windows Server 2003). 4. Right-click the HP LaserJet 2400 series printer icon - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 72
To change default settings in Macintosh operating systems Depending on the Macintosh operating system version that you have, use either the Apple Desktop Printer Utility, the Print Center, or the Print Setup Utility to change printer driver defaults. 60 Chapter 2 Printing tasks ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 73
selected pages in a document. If you are using Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 you must have administrator privileges to create watermarks. To print a watermark on Windows computers (all versions) 1. Open the printer driver (see Changing the settings for a print job - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 74
size Use the custom paper feature to print on paper sizes other than standard sizes. To set a custom paper size on Windows computers 1. Open the printer driver (see Changing the settings for a print job). 2. On the Paper/Quality tab, click Custom. 3. Specify the custom width and height. 4. Click - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 75
toner on each page. Selecting this option might extend the life of your print cartridge and reduce your cost per page, but will reduce print quality. HP new print cartridge, even if toner remains in the cartridge, To use EconoMode (draft) printing on Windows computers 1. Open the printer driver (see - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 76
normal size. You can also choose to scale your document to fit on any size of paper that the printer supports. To set reduce/enlarge options on Windows computers 1. Open the printer driver. See Changing the settings for a print job. 2. On the Effects tab, click % of Normal Size. 3. Use the number - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 77
might not be available in all printer drivers. To print covers or different pages on Windows computers This procedure changes the printer's settings for one print job. To change the printer's default settings, see Changing default settings. 1. Open the printer driver (see Changing the settings for - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 78
features NOTE The printer supports two distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer: ● Proof and hold jobs ● Private jobs Make sure that you identify your jobs in the printer driver before printing - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 79
a private job A private job is automatically deleted after the user releases it for printing, unless the user selects the Stored Job option in the printer driver. If you turn the printer power off, all quick copy, proof and hold, and private jobs are deleted. A private job can also be deleted at the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 80
To delete a private job 1. Press (SELECT button) to open the menus. 2. Use (UP button) or (DOWN button) to scroll to RETRIEVE JOB, and then press (SELECT button). 3. Use (UP button) or (DOWN button) to scroll to the user name, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 81
Web server ● Using HP Web Jetadmin software ● Using the HP Toolbox ● Uninstalling the HP Toolbox ● Managing and configuring printer drivers ● Configuring e-mail alerts ● Setting the real-time clock ● Checking the printer configuration ● Managing the print cartridge ● Cleaning the printer ENWW 69 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 82
a computer, the embedded Web server is supported for Windows 98 and later. In order to use the embedded Web server with a direct connection, you must select the Custom installation option when you install the printer driver. Select the option to load the HP Toolbox. The proxy server is installed as - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 83
appear in the Other Links area: HP Instant Support, Order Supplies, and Product Support. ● Device Information. Name the printer and assign an asset number to the printer. ● Language. Determine the language in which to show the embedded Web server information. ● Time Services. Set the printer to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 84
Supplies. Click this link to connect to an ordering Web site and order genuine HP supplies, such as print cartridges and media. ● Product Support. Connects to the support site for the HP LaserJet 2400 series printer. Then, you can search for help regarding general topics. 72 Chapter 3 Managing and - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 85
software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies cross-platform management of a wide range of devices, including HP and non-HP printers. Management is proactive, allowing network administrators the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 86
printer status. ● Configure the printer settings. ● View troubleshooting information. ● View online documentation. You can view the HP Toolbox when the printer for more information. Supported operating systems The HP Toolbox is supported for the following operating systems: ● Windows 98, 2000, Me - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 87
information, view information about troubleshooting print-quality problems, and calibrate the printer to maintain color print quality. ● Maintenance. View information about managing printer supplies, view information about replacing the print cartridges, and view information about replacing - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 88
information about media that the printer supports, view information about configuring the trays, and view information about solving problems that are related to print media. ● Printer Pages. Print various pages that are useful for troubleshooting printer problems including the configuration page - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 89
● HP instant support. Connects to the HP instant support page for the product. ● Product Registration. Connects to the HP product registration Web site. ● Product Support. Connects to the support site for the printer. Then, you can search for help with a specific problem. ENWW Using the HP Toolbox - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 90
To uninstall the HP Toolbox by using the Windows desktop shortcut 1. Click Start. 2. Point to Programs. 3. Point to Hewlett-Packard or to the HP LaserJet 2400 series program group, and then click Uninstall hp LaserJet Toolbox. 4. Follow the onscreen instructions. To uninstall the HP Toolbox by using - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 91
for multiple operating systems, printer driver languages, and localized language versions. A single configuration file is associated with all supported drivers, and can be modified by using either the plug-in or the utility. HP Web Jetadmin software plug-in A driver management and configuration plug - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 92
for downloading from the HP Web site for the printer model. The installation procedure prompts the administrator to select components from the contents of the printing system. During this process, the administrator is prompted to configure the printer driver settings, if the selected drivers support - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 93
alerts You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you to problems with the printer. The alerts take the this case, the printer) ● What alerts are to be received (for example, alerts for jams, paper out, ORDER CARTRIDGE, REPLACE CARTRIDGE, and cover open) - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 94
settings are saved and the control panel returns to the DATE/TIME submenu. 8. Press MENU to exit the menu. 82 Chapter 3 Managing and maintaining the printer ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 95
NOTE Setting the date 1. Press MENU to open the menus. 2. Use (UP button) or (DOWN button) to scroll to CONFIGURE DEVICE, and then press (SELECT button). 3. Use (UP button) or (DOWN button) to scroll to SYSTEM SETUP, and then press (SELECT button). 4. Use (UP button) or (DOWN button) to scroll to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 96
settings are saved and the control panel returns to the DATE/TIME submenu. 9. Press MENU to exit the menu. 84 Chapter 3 Managing and maintaining the printer ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 97
the printer. (Many of these values can be overridden in the program or printer driver.) printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), trays, and printer languages. If an HP Jetdirect print server is installed, an HP - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 98
HP Toolbox. For details, see Using the embedded Web server or see Using the HP Toolbox. hp LaserJet 2400 printers 1 2 1 3 4 5 6 1 Printer installed in each DIMM slot and EIO slot. 3 Memory Lists printer memory, PCL Driver Work Space (DWS), and resource saving information. 4 Event Log - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 99
DOWN button) to scroll to PRINT SUPPLIES STATUS PAGE, and then press (SELECT button). hp LaserJet 2400 printers 1 100% 1 ENWW 2 3 1 Information about the print cartridge, including estimated pages remaining 2 Information about ordering replacement supplies 3 Information about recycling supplies PS - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 100
the font # with the font ID. The number indicates the CompactFlash slot where the font is stored. ● SOFT: Downloaded fonts, which stay resident in the printer until other fonts are downloaded to replace them, or until the printer power is turned off. ● INTERNAL: Fonts that permanently reside in the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 101
remaining ● Number of pages printed Non-HP print cartridges Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. Service or repair required as a result of - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 102
check the supply levels by using HP Web Jetadmin In HP Web Jetadmin, select the printer device. The device status page shows supply-level information. Cartridge-low and cartridge-out conditions The printer alerts you if the print cartridge is low on toner or out of toner. 90 Chapter 3 Managing and - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 103
these situations: ● When the print cartridge is out of toner. If CARTRIDGE OUT is set to CONTINUE (in the SYSTEM SETUP submenu of the CONFIGURE DEVICE menu), the printer continues printing without interaction until the cartridge reaches the end of drum life. HP does not guarantee print quality after - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 104
the paper path and print-cartridge areas Over time, particles of toner and paper accumulate inside the printer. This can cause printquality problems during printing. Cleaning the printer eliminates or reduces these problems. To clean the inside of the printer 1. Turn the printer off and unplug the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 105
cartridge firmly in place. ENWW 6. Plug in the power cable and turn the printer on. Cleaning the fuser Run the printer cleaning page to keep the fuser free of toner PAGE, and then press (SELECT button). 6. Follow the instructions on the cleaning page to complete the cleaning process. Cleaning the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 106
7. If your printer model includes a duplexer, close the rear output bin. 94 Chapter 3 Managing and maintaining the printer ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 107
paper ● Printing special pages ● Clearing jams ● Understanding printer messages ● Correcting print-quality problems ● Troubleshooting network printing problems ● Troubleshooting common Windows problems ● Troubleshooting common Macintosh problems ● Troubleshooting common PostScript problems ENWW 95 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 108
the flowchart to determine the problem. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggestions in this guide, contact an HP-authorized service or support provider. (See HP customer care.) Macintosh - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 109
Configuration page.) YES NO A configuration page does not print. Go to step 3. A blank page prints. A message other than READY or PRINTING CONFIGURATION appears on the printer control panel display. ENWW Troubleshooting flowchart 97 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 110
Using the computer, check the print queue or print spooler to see if the printer started [start] guide or the instructions that came with the print cartridge.) has been paused. If there ● The print cartridge might are problems with the be empty. Install a new current print job, or if the print - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 111
is being sent to the correct port (LPT1 or network printer port, for example). ● Check that you are using the proper printer driver. (See Using the printer driver.) ● Reinstall the printer driver. (See the getting started [start] guide.) ● Check that the computer port is configured and working - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 112
4 Does the job print as expected? YES Go to step 5. NO Print is garbled, or only a portion of the page prints. Printing stops in the middle of the job. Print speed is slower than expected. A printer control panel setting is not taking effect. 100 Chapter 4 Problem solving ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 113
using the HIGH 2 fuser mode, or have printer control panel, temporarily turn the Clearable Warnings and Auto Continue settings off. Then print the job again. The print job is not formatted correctly. Paper is not fed correctly or is damaged. There are print-quality problems. ENWW Troubleshooting - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 114
media or download them cardstock. again. ● If pages are wrinkled or curled, or if the image is skewed on the page, see Correcting print- quality problems. 5 Does the printer select the proper trays? YES For other problems, check the Contents, the Index, or the printer driver online Help - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 115
the printer driver or program is set correctly. (The printer driver and ● Verify that you are using the correct optional tray for the printer. program settings override the printer control panel select the tray in a program, see Customizing tray 1 operation. ENWW Troubleshooting flowchart 103 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 116
Troubleshooting common Macintosh problems if you are using a Macintosh computer, and see Troubleshooting common PostScript problems if you are using the PS driver. Printer trays to make the printer select from the correct tray. For Macintosh computers, use the HP LaserJet Utility to change the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 117
fuser mode. Reduce the complexity of the page or try adjusting the print-quality settings. If this problem occurs frequently, add memory to the printer. You are printing a PDF or PostScript (PS) file but Try using the PS printer driver rather than the are using a PCL printer driver. PCL printer - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 118
attach it directly to a computer. Print a job that you know works. The wrong driver was selected in the software. Check the software's printer selection menu to make sure that an HP LaserJet 2400 series printer is selected. The software program is malfunctioning. Try printing a job from another - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 119
does not respond when you select Print in the software. Cause Solution The printer is malfunctioning. Check the control-panel display for messages and lights to determine if the printer is indicating an error. Note any message and see Interpreting control-panel messages. ENWW Solving general - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 120
supported media, see Supported types and sizes of print media. The following problems with paper cause print quality deviations, jamming, or even damage to the printer. NOTE CAUTION Symptom Poor print quality or toner -quality paper that is made for laser printers. The paper varies from side to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 121
control panel (see PS or PCL font list) or (for Macintosh computers) the HP LaserJet Utility (see HP LaserJet Utility). ● Supplies status page Use the supplies status page to obtain information about the print cartridge that is installed in the printer, the amount of life that is left in the print - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 122
jammed media by using the instructions that are provided in this section. If the location of the jam is not obvious, look first in the print cartridge area. Be sure to remove all torn pieces of media that remain in the printer. Loose toner might remain in the printer after a jam. This should clear - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 123
light for more than a few minutes. Place a piece of paper over the top of the print cartridge to shield it while it is out of the printer. 3. Carefully lift up the registration plate. If the leading edge of the print media is visible, gently pull the media toward the rear of the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 124
has entered the print cartridge area, follow the instructions in Clearing jams in the print-cartridge area. It is easier to remove paper from the print cartridge area than from area, grasp the sheet and carefully pull it free from the printer. 4. For tray 2, push the stack down to lock the metal paper - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 125
cold water. (Hot water will set the toner into the fabric.) 1. Open the top cover and remove the print cartridge. Open the rear output bin. (The rear remaining media carefully out of the printer. If the leading edge is not visible or is barely visible in the print-cartridge area, open the rear output - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 126
cartridge firmly in place.If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. For printers This procedure applies only to printers that include a duplexer. 1. Remove tray 2 from the printer. 2. Push the green button - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 127
on both sides (both sides need to be engaged). 5. Reinstall tray 2. NOTE If the Attention light does not go out, jammed media remains inside the printer. Check the paper-feed and rear-output areas for jams. ENWW Clearing jams 115 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 128
job is still in the printer memory) allow you to press (SELECT button) to print, or to press STOP to clear the job and eliminate the message. If a message persists after performing all of the recommended actions, contact an HPauthorized service or support provider. (See HP customer care or go to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 129
Storage Manager in HP Web Jetadmin to download or delete files and fonts. (See the HP Web Jetadmin software printer received a request for a personality (printer language) that does not exist in the printer. The print job is canceled. Print the job using a printer driver for a different printer - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 130
is missing and must be reinstalled for printing to continue. Replace or correctly reinstall the print cartridge. INSUFFICIENT MEMORY TO LOAD FONTS/DATA . alternates with To continue press The printer received more data than can fit in its available memory. You might have tried to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 131
message is displayed until you install an HP cartridge or press the override button (SELECT button). If you believe you purchased a genuine HP supply, go to http://www.hp.com/go/ anticounterfeit. Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 132
when a supply needs to be ordered. Recommended action Contact an HP-authorized service or support provider. Try printing again to an existing folder. 1. Delete files and then try again, or turn the printer power off, and then turn the printer power on to delete all files on the device. (Use Device - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 133
: XX00 = memory is defective XX01 = memory is missing YY00 = black print cartridge 1. Turn the printer power off, and then turn the printer power on to clear the message. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). ENWW Understanding - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 134
after all jams have been cleared, a sensor might be stuck or broken. Contact an HPauthorized service or support provider (see HP customer care). 20 INSUFFICIENT MEMORY alternates with To continue press The printer received more data than can fit in its available memory. You might have tried to - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 135
compliant. For best results, use an HP driver that came with the printer. (See Software.) 3. Press (SELECT button) to clear the error message. (The job will not be printed.) 4. If the message persists, contact an HP-authorized service or support provider (see HP customer care). 22 USB I/O BUFFER - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 136
. 50.X FUSER ERROR For help press A fuser error has printer power off, and then replace the DIMM that caused the error. Turn the printer power off and then on. If error reappears, record message and contact an HP-authorized service or support provider (see HP customer care. 124 Chapter 4 Problem - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 137
If the message persists, contact an HP-authorized service or support provider (see HP customer care). 58.XX ERROR For help press alternates with To continue turn off then on A printer error has occurred where a memory tag CPU error was detected, or there is a problem with the air sensor or power - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 138
because an error occurred in permanent storage. Press (SELECT button) to continue. If the error does not clear, turn the printer off then on. If error reappears, record the message and contact an HPauthorized service or support provider (see HP customer care). 126 Chapter 4 Problem solving ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 139
the EIO accessory. 8X.YYYY EMBEDDED JETDIRECT ERROR The embedded HP Jetdirect print server has encountered a critical error. 1. Turn the printer power off and then on. 2. If the message persists, contact an HP-authorized service or support provider (see HP customer care). ENWW Understanding - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 140
software (see Using EconoMode (draft) printing ). ● Troubleshoot general printing problems (see Solving general printing problems). ● Install a new HP print cartridge, and then check the print quality again. (See the instructions provided with the print cartridge.) If the page is totally blank (all - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 141
Specks See Dropouts See Dropouts See Dropouts See Loose toner See Repeating defects AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Lines See Gray background See Toner smear Dear Mr. Abhjerhjk, The dhjhfiuhu if teint (dark) See Random image repetition (light) Correcting print-quality problems 129 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 142
few more pages to see if the problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 3. Try using a different type of paper. 4. Check the print cartridge for leaks. If the print cartridge is leaking, replace it. 130 Chapter - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 143
the toner easily rubs off, open the Configure Device menu at the printer control panel. Open the Print Quality submenu, select FUSER MODES problem corrects itself. 2. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 3. Replace the print cartridge - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 144
. (See Operating environment.) 4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) 5. Replace the print cartridge. Also see Loose toner. Loose toner Loose toner, in this context, is defined as toner that can be rubbed off the page. 1. If paper - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 145
see if the problem corrects itself. 2. If the distance between defects is 38 mm (1.5 inches), 47 mm (1.85 inches), or 94 mm (3.7 inches), the print cartridge might need to be replaced. 3. Clean the inside of the printer and run a cleaning page to clean the fuser. (See Cleaning the printer.) Also see - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 146
problem corrects itself. 2. Verify that there are no torn pieces of paper inside the printer. 3. Make sure that paper is loaded correctly and that all adjustments have been made. (See Loading trays.) Make sure that the guides the printer control panel. On the Print Quality submenu, select FUSER MODES - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 147
to see if the problem corrects itself. 2. Make sure that the environmental specifications for the printer are being met. (See problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 3. Replace the print cartridge - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 148
the problem corrects itself. 2. Make sure that the type and quality of the paper you are using meet HP specifications. (See Paper specifications.) 3. Make sure that the environmental specifications for the printer are being met. (See Operating environment.) 4. Replace the print cartridge. Scattered - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 149
you are using meet HP specifications. (See Paper specifications.) 2. Make sure that the environmental specifications for the printer are being met. printer. 5. Decrease the toner density. Open the Configure Device menu at the printer control panel. Open the Print Quality submenu and change the TONER - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 150
● See the HP Jetdirect Print Server Administrator's Guide on the printer CD-ROM for help and for more information about the Jetdirect configuration page. To reach the guide, select the appropriate print server series, select the appropriate print server product, and then click troubleshoot a problem - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 151
"Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the HP LaserJet 2400 series PCL 6 driver is selected, switch to a PCL 5e or PS printer driver. You can usually do this from a software program. Delete all - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 152
incorrectly. Make sure that the HP LaserJet 2400 series PPD is in the following hard drive folder: System Folder/Extensions/ Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions. The PostScript Printer Description (PPD) file is corrupt - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 153
occurs when the software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. ENWW Troubleshooting common Macintosh problems 141 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 154
nonpowered USB hub. Problems with Mac OS X The printer driver is not listed in Print Center. Cause The printer software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. Solution Make sure that the HP LaserJet 2400 series PPD is - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 155
HP LaserJet 2400 series PPD is in the following hard drive folder: Library/Printers/PPDs/ Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 156
Solution This problem occurs with some programs. ● Try downloading the fonts that are contained in the EPS file to the printer before printing. software for USB printers is not installed. Solution When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 157
connected with a USB cable, the printer does not appear in the Macintosh Print Center after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 158
selection next to the PS Errors section that you want. General problems The job prints in Courier (the printer's default typeface) instead of the typeface that you requested. Cause Solution The requested typeface is not downloaded. Download the font that you want and send the print job again - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 159
VM Error Cause A font error occurred. Range Check Cause A font error occurred. Solution Select unlimited downloadable fonts from the printer driver. Solution Select unlimited downloadable fonts from the printer driver. ENWW Troubleshooting common PostScript problems 147 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 160
148 Chapter 4 Problem solving ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 161
A Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Ordering parts, accessories, and supplies ● Part numbers ENWW 149 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 162
, http://www.hp.com/support/lj2420, or http://www.hp.com/support/lj2430. Ordering through service or support providers To order a part or accessory, contact an HP-authorized service or support provider. (See HP customer care.) Ordering directly through the embedded Web server (for printers that are - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 163
Ordering directly through the HP Toolbox software (for printers that are directly connected to a computer) The HP Toolbox software gives you the ability to order supplies and accessories directly from the computer. To order supplies by using the HP Toolbox, click Toolbox Links, and then click Order - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 164
, 2430tn, and 2430dtn models. Q5963A Print cartridges Item HP LaserJet print cartridge Description 6,000-page cartridge 12,000-page cartridge Part number Q6511A Q6511X Memory Item Description 100-pin DDR memory DIMM (dual inline memory module) Boosts the ability of the printer to handle - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 165
B cable C6518A Print media For more information about media supplies, go to http://www.hp.com/go/ljsupplies. Item Description Part number HP Soft Gloss laser paper For use with HP LaserJet printers. Coated paper, good for business documents with high impact, such as brochures, sales material - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 166
countries/ regions CHP412/Europe CHP410/Europe A4 (210 x 297 mm), 160 g/m2, CHP413/Europe 500 sheet/ream, 5-ream carton HP LaserJet paper For use with HP LaserJet printers. Good for letterhead, high-value memos, legal documents, direct mail, and correspondence. Specifications: 96 bright, 24 lb (90 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 167
office needs. Brighter and smoother than other office papers. Specifications: 90 bright, 20 lb (75 g/m2). HP Office paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines. Good for highvolume printing. Specifications: 84 bright, 20 lb (75 g/m2). Description - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 168
Item Description HP Office recycled paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines. 14 inch), 500 sheets/ream, 10-ream carton HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 169
about gaining access to the printer driver, see Using the printer driver. You can also control the printer by changing settings at the printer control panel. Use the control panel to gain access to printer features that are not supported by the program or printer driver. You can print a menu map - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 170
access to all the job storage features. You can print or delete these jobs at the printer control panel. See Using jobstorage features for more information about using this menu. If you turn the printer power off, all stored jobs are deleted. The section that follows lists the settings and possible - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 171
● Print: Prints the selected job. PIN REQUIRED TO PRINT: A prompt that appears for jobs that were assigned a personal identification number (PIN) in the printer driver. You must enter the PIN to print the job. COPIES: You can select the number of copies that you want to print (1 to 32000). ● Delete - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 172
page. The supplies status page shows the levels of the supplies for the printer, calculation of the number of pages remaining, and cartridge-usage information. This page is available only if you are using genuine HP supplies. For more information, see Supplies status page. The usage page shows the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 173
types and sizes, see Supported types and sizes of print media and Paper specifications. Some items on this menu (such as duplex and manual feed) are available in the program or the printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 174
If both the type and size for tray 1 are set to ANY, the printer will pull media from tray 1 first if media is loaded in the tray. A type other than ANY TYPE: The printer does not pull from this tray unless the type or size of the print job - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 175
Item TRAY 3 SIZE TRAY 3 TYPE Values *ANY SIZE LETTER LEGAL EXECUTIVE A4 A5 B5 (JIS) EXECUTIVE (JIS) *ANY TYPE PLAIN PREPRINTED LETTERHEAD TRANSPARENCY PREPUNCHED LABELS BOND RECYCLED COLOR CARDSTOCK >164 G/M2 ROUGH Explanation Sets the value to correspond with the media size that is currently - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 176
Item TRAY [N] CUSTOM Values UNIT OF MEASURE X DIMENSION Y DIMENSION Explanation This item appears only if a tray is set to a custom size. UNIT OF MEASURE: Use this option to select the unit of measure (INCHES or MILLIMETERS)to use when you set custom paper sizes for the specified tray. X DIMENSION - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 177
Setup submenu ● I/O submenu ● Resets submenu Printing submenu Some items on this menu are available in the program or printer driver (if the appropriate driver is installed). Program and printer-driver settings override control-panel settings. In general, it is better to change these settings in the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 178
specified in the program or printer driver. DEFAULT CUSTOM PAPER UNIT printer (or vice versa). MANUAL FEED *OFF ON Feeds the paper manually from tray 1, rather than automatically from a tray. If MANUAL FEED=ON and tray 1 is empty, the printer goes offline when it receives a print job. MANUALLY - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 179
Selects the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. DARK: The internal Courier font that is available on the HP LaserJet III series printers. Changes the number of characters that can be printed on a single line of A4-size - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 180
you to select default page orientation as LANDSCAPE or PORTRAIT. NOTE It is best to set the page orientation in the program or printer driver. (Program and printerdriver settings override control-panel settings.) FONT SOURCE: Allows you to select the font source as Internal, CARD SLOT 1, 2, or - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 181
from side to side, as the paper lies in the tray, for the first side (front) of a duplexed page. This item appears only if the printer includes a built-in duplexer and DUPLEX is ON. Set the X1 SHIFT first. ● Y SHIFT: Registration of the image on the paper from top to bottom - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 182
for compatibility with the HP LaserJet 4 family of printers. FASTRES 1200: Produces 1200-dpi print quality for fast, high-quality printing of business text and graphics. NOTE It is best to change the resolution in the program or printer driver. (Program and printer-driver settings override control - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 183
in the program or printer driver. (Program and printerdriver settings override control-panel settings.) CAUTION HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge. Lighten or - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 184
4 HOURS 1 DAY 1 WEEK *AUTO OFF Explanation Sets the date and time settings. Specifies the number of quick copy jobs that can be stored on the printer. Sets the amount of time that held jobs are kept before being automatically deleted from the queue. Defines whether or not the - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 185
REQUESTED TRAY MANUALLY FEED PROMPT PS DEFER MEDIA SIZE/TYPE PROMPT 1 MINUTE 15 MINUTES *30 MINUTES 60 MINUTES 90 MINUTES 2 HOURS 4 HOURS Explanation USE REQUESTED TRAY : Determines whether the printer tries to pull paper from a different tray than the one that you selected in the printer driver - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 186
online. OFF: If an error occurs that prevents printing, the message remains on the printer control-panel display, and the printer remains offline until you press (SELECT button). Determines how the printer behaves if the print cartridge is low. The message first appears when about 16% (6,000-page - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 187
Explanation Determines how the printer reacts if the print cartridge is empty. STOP: The printer stops printing until you replace the print cartridge. CONTINUE: The printer continues to print, and the REPLACE CARTRIDGE message appears until you replace the print cartridge. HP does not guarantee - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 188
SPEED: Select YES to enable the printer to accept the faster parallel communications /IP CONFIGURE METHOD to configure the EIO card. For the MANUAL option, set the values for IP ADDRESS , SUBNET MASK network hardware or TCP/IP network connection problems. Resets submenu Items on the Resets submenu - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 189
when it is idle ● Reduces wear on electronic components in the printer (turns off the display backlight, but the display is still readable) The printer automatically comes out of Sleep mode when you send a print job, press a printer control panel button, open a tray, or open the top cover. You - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 190
can use this submenu to isolate parts and to troubleshoot jam and printquality issues. The following table lists contents. Generates a test page that is useful for testing the paper-handling features of the printer. PRINT TEST PAGE: Press (SELECT button) to start the paper-path test using the source - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 191
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. ENWW Service menu 179 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 192
180 Appendix B Control panel menus ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 193
HP LaserJet 2410, 2420, 2420d, 2420n, 2420dn, and 2430n HP LaserJet 2430t, 2430tn, and 2430dtn optional 500-sheet feeder 1Without print cartridge and trays fully opened Printer model HP LaserJet 2410, 2420, 2420d, 2420n, 2420dn, and 2430n HP LaserJet 2430t, 2430tn, and 2430dtn Height 260 mm (10 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 194
W HP LaserJet 2420dn 625 W3 11 W 8.5 W 0.4 W HP LaserJet 2430n 625 W3 11 W 8.5 W 0.4 W HP LaserJet 2430t 625 W3 11 W 8.5 W 0.4 W HP LaserJet 2430tn 625 W3 11 W 8.5 W 0.4 W HP LaserJet 2430dtn 625 W3 11 W 8.5 W 0.4 W 1Values subject to change. See www.hp.com/support/lj2410 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 195
hp.com/support/lj2410, http://www.hp.com/support/ lj2420, or http://www.hp.com/support/lj2430 for current information. 2HP LaserJet 2410 speed is 25 ppm A4 size. HP LaserJet 2420 speed is 29 ppm A4 size. HP LaserJet 2430 speed is 34 ppm A4 size. 3Configuration tested (HP LaserJet 2410): Base printer - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 196
Operating environment Environmental condition Temperature (printer and print cartridge) Relative humidity Printing 15° to 32.5°C (59° to 89°F) 10% to 80% Storage/standby -20° to 40°C (-4° to 104°F) 10% to 90% 184 Appendix C Specifications ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 197
Paper specifications For complete paper specifications for all HP LaserJet printers, see the HP LaserJet printer family print media guide (available at http://www.hp.com/support/ljpaperguide). Category Acid content Caliper Curl in ream Cut edge conditions Fusing compatibility Grain Moisture content - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 198
ream of paper is to rewrap it tightly in its moistureproof wrapping. If the printer environment is subject to extremes, unwrap only the amount of paper to be used during storage environment). Choose envelopes in the printer driver (see Using the printer driver). 186 Appendix C Specifications ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 199
that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or even jams and might even damage the fuser. Envelope margins The following gives typical address margins for a commercial #10 or DL envelope - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 200
in the printer driver (see Using the printer driver). Transparencies Transparencies used in the printer must be able to withstand 200°C (392°F), the printer's fusing temperature. To avoid damaging the printer, use only transparencies recommended for use in HP LaserJet printers, such as HP-brand - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 201
D Printer memory and expansion This section explains the memory features of the printer and provides steps for expansion. ● Printer memory ● Installing CompactFlash cards ● Checking DIMM or CompactFlash installation ● Saving resources (permanent resources) ● Installing an EIO card ENWW 189 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 202
printer memory, CompactFlash cards can be used to permanently store downloaded items, such as fonts and forms, even when the printer is off. These cards can also be used to enable the printer card for serial or AppleTalk. Some HP LaserJet 2400 series printers come with a network device already - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 203
downloaded fonts. Added memory also gives you more flexibility in supporting job-storage features, such as quick copying. CAUTION To install printer DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet 2400 series printers come with one DIMM installed in slot 1. A second - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 204
align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) 192 Appendix D Printer memory and expansion ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 205
until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place. 10. Reconnect the interface cable(s) and the power cord. ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 206
11. Turn the printer on. 194 Appendix D Printer memory and expansion ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 207
Installing CompactFlash cards Up to two CompactFlash cards can be installed to add fonts to the printer. To install a CompactFlash card 1. After the configuration page has printed, turn the printer off and disconnect the power cord. 2. Disconnect all interface cables. 3. Remove the right side panel - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 208
until it snaps into place. 9. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the printer until it latches into place. 196 Appendix - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 209
10. Reconnect the interface cable(s) and the power cord. Use Device Storage Manager in HP Web Jetadmin to manage fonts. For more information, see the Help in HP Web Jetadmin. ENWW Installing CompactFlash cards 197 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 210
or CompactFlash card might be defective. Repeat the installation procedure. If necessary, install a different DIMM of CompactFlash card. If you installed a printer language (personality), check the "Installed Personalities and Options" section on the configuration page. This area should list the new - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 211
power is turned on. ● Send permanent resources to the printer only at the beginning of a print job and not while the printer is printing. Over-using permanent resources or downloading them while the printer is printing might affect printer performance or the ability to print complex pages. ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 212
and print a configuration page to verify that the new EIO device is recognized. (See Configuration page.) When you print a configuration page, an HP Jetdirect Configuration page that contains network configuration and status information also prints. 200 Appendix D Printer memory and expansion ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 213
1. Turn the printer power off. 2. Remove the two screws from the EIO card, and then remove the EIO card from the EIO slot. 3. Place the cover plate from the EIO slot onto the back of the printer. Insert and tighten the two screws. 4. Turn the printer power on. ENWW Installing an EIO card 201 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 214
202 Appendix D Printer memory and expansion ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 215
-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL 5e language and enter HP-GL/2 mode, which can be done by sending the printer PCL 5e code. Some programs switch languages through their drivers. HP's Printer Job Language (PJL) provides control above PCL 5e - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 216
character of the combined escape sequence must be uppercase. The following is an example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and eight lines per inch: Ec&l3AEc&l1OEc&l8D The following escape sequence sends the same - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 217
illustration. One variable box is available for specifying symbol sets and one for specifying point size. These variables must be filled in, or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 218
Common PCL 6 and PCL 5 printer commands Job-control commands Function Reset Number of copies 2-sided/1-sided Paper size Ec&l#A Options (#) 0 = Prints or ejects current page 1 = Tray 2 2 = Manual feed, paper 3 = Manual feed, envelope 4 = Tray 1 5 = Tray 3 6 = Optional envelop feeder 7 = Auto - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 219
the number of characters in the name, plus 1. Cursor Positioning Function Vertical position (rows) Command Ec&a#R Options (#) # = Row number ENWW Understanding PCL 6 and PCL 5e printer command syntax 207 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 220
EcZ Language selection Function Enter PCL 6 or PCL 5 mode Command Ec%#A Enter HP-GL/2 mode Ec%#B Options (#) # = Dot number (300 dots = 1 = Use current HP-GL/2 pen position 0 = Use previous HP-GL/2 pen position 1 = Use current PCL 5 cursor position 208 Appendix E Printer commands ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 221
8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1 9E = Windows 3.1 Latin the command for each internal font. ENWW Understanding PCL 6 and PCL 5e printer command syntax 209 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 222
210 Appendix E Printer commands ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 223
information Introduction This section contains the following regulatory information: ● FCC regulations ● Environmental Product Stewardship program ● Declaration of conformity ● Laser safety statement ● Canadian DOC statement ● Korean EMI statement ● Finnish laser statement ENWW Introduction 211 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 224
this equipment is not installed and used in accordance with the instructions, it may cause harmful interference to radio communications. However, /television technician. Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 225
cartridge and fuser) can be returned to HP through the HP Printing Supplies Environmental Program. An easy-to-use and free take back program is available in more than 30 countries/regions. Multilingual program information and instructions are included in every new HP LaserJet print cartridge and - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 226
where HP LaserJet supplies are sold. Postage-paid and pre-addressed labels are included within the instruction guide in most HP LaserJet print cartridge outlined in the HP LaserJet Printer Family Print Media Guide. Go to http://www.hp.com/ support/ljpaperguide to download this guide in .PDF format - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 227
hpinfo/community/environment/productinfo/safety. ● Product environmental profile sheet for this and many related HP products. ● HP's commitment to the environment ● HP's environmental management system ● HP's end-of-life product return and recycling program ● Material Safety Data Sheets (MSDS) ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 228
to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): Product Options: HP LaserJet 2410/2420/2430 printer BOISB-0406-00 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 229
since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a "Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 230
LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 2410, 2420, and 2430 series -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 231
G Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet 2410, 2420, and 2430 series DURATION OF LIMITED WARRANTY 1 year, Return to Authorized Service Center HP warrants to you, the end-user customer, that HP hardware and accessories will be free from defects in - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 232
THE WARRANTY TERMS CONTAINED IN THIS STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU. 220 Appendix G Service and support ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 233
environmental specifications for the printer product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either replace - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 234
of the standard warranty. Support services vary by location. Contact HP Customer Care to determine the services available to you and for more information about maintenance agreements. In general, the printer will have the following maintenance agreements: Onsite service agreements To provide you - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 235
Care Center for the U.S. or Canada. A technician troubleshoots the situation and determines whether the printer has actually failed. If so, the technician refers the customer to the HP Service Center. 2. A representative from the service center requests product and customer information. In some - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 236
Include a completed copy of the Service information form. 6. In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. 224 Appendix G Service and support ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 237
any relevant printouts. Do NOT ship accessories (manuals, cleaning supplies, etc.) that are not required to complete the repair. HAVE YOU REMOVED THE PRINT CARTRIDGE? You must remove the print cartridge before shipping the printer, unless a mechanical problem prevents you from doing so. Yes. No - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 238
226 Appendix G Service and support ENWW - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 239
7 accessories ordering 150 part numbers 152 troubleshooting 102 Accessory installation guides 2 address, displaying printer 13, 172 address, printer Macintosh, troubleshooting 140, 143 adhesive labels. See labels agreements, maintenance 222 Alerts tab, HP Toolbox 76 alerts, e-mail 81 anticounterfeit - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 240
date, setting 82 declaration of conformity 216 default settings drivers, changing 58 default settings, restoring 176 density settings 171 density, troubleshooting 130 Desktop Printer Utility, troubleshooting 140 Device Settings window, HP Toolbox 76 Diagnostics menu 178 DIMMs accessing 8 installing - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 241
options 55 loading paper 54 manual 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 downloading software iii dpi, settings 170 draft printing 63 draft quality printing 170, 171 drivers configuring 79 default settings, changing 58 downloading iii help 25 Linux 24 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 242
tab 76 Device Settings window 76 Documentation tab 76 features 74 links 77 opening 75 print cartridge supply level, checking 90 Status tab 75 Troubleshooting tab 75 uninstalling 78 HP Web Jetadmin browsers supported 73 downloading 73 driver configuration 79 e-mail alerts 81 HP-Authorized Dealers iv - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 243
HP LaserJet Utility 27 installing software 31 network installation 30 operating systems supported 23 PPDs 27 problems, troubleshooting 140 software included 27 support Web sites iv uninstalling software 33 USB card, troubleshooting 141, 144 maintenance agreements 222 maintenance agreements iv manual - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 244
, versions supported embedded Web server 70 HP Toolbox 74 HP Web Jetadmin 73 Networking guide 2 Networking tab, embedded Web server 72 networks driver configuration 79 installing Macintosh software 30 installing Windows software 29 settings 176 troubleshooting printing 138 non-HP print cartridges 89 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 245
A4 settings 166, 167 capacity 4 covers 65 curl, troubleshooting 104 curled 134 custom-size 62, 166 custom-size, printing 51 default size, setting 166 duplexer specifications 35 duplexing, sizes supported 54 fuser modes 41, 170 HP, ordering 153 loading 42 manual feed 40 PCL commands 206 preprinted 52 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 246
27 troubleshooting 140 preconfiguration, driver 79 preprinted paper fuser modes 170 printing on 52 prepunched paper fuser modes 170 printing on 52 print cartridges cleaning near 92 density settings 171 EconoMode 171 Economode 63 features 6 life expectancy 90 low 19, 174 low toner message 90 non-HP - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 247
100, 105 small paper printing on 51 small paper mode 171 smeared toner, troubleshooting 132 software downloading iii HP Toolbox 74 installing Macintosh 31 installing on Windows 28 installing using New Hardware Found wizard 32 Linux 24 Macintosh iv macintosh 27 Macintosh, included 27 network - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 248
level, print cartridges 90 support embedded Web server links 72 HP Express Exchange 223 HP Instant Support Professional Edition (ISPE) iii Macintosh iv maintenance agreements 222 online iii repacking printer 224 service dealers iv service information form 225 telephone iii SupportPack, HP 222 symbol - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 249
102 trays 104 VM error 147 white spots 136 Windows error messages 139 wrinkled paper 135 Troubleshooting tab, HP Toolbox 75 two-sided printing binding edge settings 166 layout options 55 loading paper 54 manual 56 paper sizes supported 54 troubleshooting 105 usage page 160 using duplexer 55 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 250
wave, troubleshooting 104 wavy paper, troubleshooting 134 Web browser requirements embedded Web server 70 HP Toolbox 74 Web Jetadmin browsers supported 73 downloading 73 driver configuration 79 e-mail alerts 81 Web sites customer support iii downloading software iii HP Web Jetadmin, downloading 73 - HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 251
- HP 2430dtn | HP LaserJet 2400 Series - User Guide - Page 252
© 2004 Hewlett-Packard Development Company, L.P. www.hp.com/support/lj2410 www.hp.com/support/lj2420 www.hp.com/support/lj2430 *Q5956-90941* *Q5956-90941* Q5956-90941
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use
hp
LaserJet 2400 series