HP 300-1020 Limited Warranty and Support Guide - Page 21

Support Information Don't Forget to Register! You can register your computer through the Help and Support Center. Click the Windows Start button®, Help and Support, and then click Contact Support. Where to Get Help Follow these steps when you need help 1 Check the setup poster and product documentation for help with setting up and using your computer. 2 Use the Help and Support Center for help with hardware and software questions. Click the Start button, and then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: • Link to register your computer. • System information, including your computer product number, model number, and serial number. • E-mail support. • HP Real Time Chat with qualified support specialists. • Support phone numbers. • Link to the User Guides for your computer. 3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 For help online, go to the HP Customer Care Center Web site at: http://www.hp.com/support 5 If you have not solved the problem, first, call your computer retailer, or second, call the HP Customer Care Center at: Hong Kong SAR: 2802 4098 Macau SAR: 0800 366 Hours: Mon.-Fri. 9 a.m-6 p.m, Sat. 9 a.m-1 p.m. Taiwan: 0800 095 996 Hours: Mon.-Sat. 8:30 a.m.-9 p.m. (Hours are subject to change without notice.) Software Support If you have questions about your software, call or visit your software vendor's Web site. The appropriate number or Web address is listed below. Some of these Web addresses may be listed in the Favorites list found in your Internet Explorer browser. Phone and e-mail support may not exist if no information is given. For software not listed, the HP Customer Care Center provides 30-day limited support. All software titles below may not be included with your computer. Adobe Reader http://www.pacific.adobe.com/support/main.html CyberLink http://www.cyberlink.com GameChannel by WildTangent [email protected] http://www.wildtangent.com Norton Internet Security by Symantec http://www.symantec.com/region/tw/techsupp/ index.html To Our Valued Customer Congratulations on your decision to purchase a desktop computer! During development, the computer must pass extensive quality tests to meet the rigorous standards that have made us famous for quality and reliability. All of our computers go through a comprehensive quality test to ensure the computer is working correctly before it leaves our factory. In addition, we have placed a security seal on your computer to indicate that it has not been tampered with since it left our factory. We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our computers and understand that you may wish to upgrade your computer to meet your specific needs. Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in this Limited Warranty and Support Guide, and a HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the computer, you are confirming that the computer was working properly before you attempted to upgrade your system. Once the security seal has been broken, your computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the "Hardware Limited Warranty" section. Thank you for choosing this computer. We hope you enjoy discovering the exciting things you can do with it! 9