HP 410 HP Digital Copier printer 410 - (English) Reference Guide - Page 37

reference guide

troubleshooting help

33

copying problems

hp digital copier does not turn on

nothing happens when I try to copy

I cannot use the double-sided printing accessory to make two-sided copies

cause

solution

The HP Digital Copier

Printer is not properly

connected to a power

supply.

•

Make sure the power cord is firmly connected to both the HP Digital

Copier Printer and the power supply box. Plug the power cord into a

grounded power outlet, surge protector, or power strip.

•

If you are using a power strip, make sure the power strip is on. Or, try

plugging the HP Digital Copier Printer directly into the power outlet.

•

Test the power outlet to make sure it is working.

•

If you have plugged the HP Digital Copier Printer into a switched outlet,

make sure the switch is on.

The HP Digital Copier

Printer may not

respond if you press

the

On

button too

quickly.

Press the

On

button once slowly.

Warning!

If the HP Digital Copier Printer still does not turn on, it may

have a mechanical failure. Unplug the HP Digital Copier Printer from

the power outlet and contact HP.

cause

solution

The unit is off.

Look on the HP Digital Copier Printer display. If the display is blank, the

HP Digital Copier Printer is turned off. Make sure the unit is connected to

a power outlet, and then press the

On

button.

The original is not

placed on the glass or

in the ADF correctly.

For more information on loading originals, see

load originals

on page 5.

The unit does not

recognize the paper

type.

Make sure you are not using a small paper type. Do not use the HP Digital

Copier Printer to copy onto envelopes or other small papers. When

making a copy, you must have letter, A4, or legal-sized paper loaded.

The unit has a paper

jam.

For information on clearing a paper jam, see

paper jams

on page 31.

cause

solution

The Double-sided

Printing accessory

does not work with

the copy features.

You can only use the Double-sided Printing accessory with the printing

features, described in the

HP Digital Copier Printer 410 Printing Guide

. It

is not compatible with the copy features described in this guide.

Section	Page
get started	5
front-panel features	5
hpdigital printer copier menu functions	6
get help	7
load originals and load paper	9
load originals	9
load originals on the glass	9
load originals in the automatic document feeder	10
load paper	10
recommended papers	12
papers to avoid when copying	13
tips for loading other types of paper	13
set the paper type	13
recommended paper type settings for copying	14
set the paper size	14
use copying features	15
make copies	15
make a copy	15
increase copy speed or quality	16
set the number of copies	16
reduce or enlarge a copy	16
make copies lighter or darker	17
change color intensity	17
enhance text sharpness and photo colors	17
change settings for all copy tasks	18
perform special copy jobs	18
copy a photo	18
fit a copy to the page	19
copy two originals on one page	20
shift image to increase the margin	21
prepare a color T-shirt transfer	22
stop copying	23
copy setup menu options	23
maintain your hp digital copier printer	25
clean the glass	25
clean the adf glass	25
clean the document backing	25
clean the exterior	26
maintain the print cartridges	26
print a selftest report	26
handle print cartridges	27
use the print cartridge protector	27
replace the print cartridges	28
align cartridges	29
clean the print cartridges	30
set the language and country/region	30
set the power save time	30
set scroll speed	31
set the front-panel view angle	31
restore factory defaults	31
print a menu settings report	31
print report and maintenance menu options	32
troubleshooting help	33
hpdigitalcopier troubleshooting tips	33
print a self-test report for diagnostic troubleshooting	33
print cartridge problems	34
paper problems	34
paper jams	35
paper does not feed from the paper tray	36
several pages advance at once	36
copying problems	37
hpdigitalcopier does not turn on	37
nothing happens when I try to copy	37
I cannot use the double-sided printing accessory to make two-sided copies	37
ink is not filling the text or graphics completely	38
copies are faded or colors are dull	38
copies are too dark or too light	38
copies have horizontal smears	39
colors are bleeding into each other	39
parts of the original do not appear or are cut off	39
a blank page came out while copying	39
orientation of copy is incorrect	40
copy is slanted or skewed	40
hpdigitalcopier printer error messages	40
cannot load paper from the tray	40
error message when you insert new print cartridges	40
ink cartridge missing	40
ink is drying	41
mechanism error	41
need print cartridge alignment	41
out of paper	41
paper is too narrow	41
paper jam or misfeed in the scan path	42
paper size error	42
print cartridge is stalled	42
wrong paper width	42
support and warranty information	43
support services	43
get support and other information from the internet	43
hpcustomer support	43
prepare your unit for shipment	45
hp distribution center	46
warranty information	46
warranty upgrades	47
returning your hpdigital copier printer for service	47
hewlett-packard limited global warranty statement	47
technical information	51
copy specifications	51
speed	51
margin specifications	51
physical specifications	52
power specifications	52
environmental specifications	53
additional specifications	53
environmental product stewardship program	53
regulatory information	54
declaration of conformity	56

HP 410 HP Digital Copier printer 410 - (English) Reference Guide - Page 37

copying problems, hpdigitalcopier does not turn on, nothing happens when I try to copy

Page 37 highlights

HP 410 HP Digital Copier printer 410 - (English) Reference Guide - Page 37

copying problems, hpdigitalcopier does not turn on, nothing happens when I try to copy

Page 37 highlights

copying problems, hpdigitalcopier does not turn on, nothing happens when I try to copy