HP 418800-B21 HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 20

service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: • Mandatory-Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. • Optional-Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product. NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts Catalog. Based on availability and where geography permits, standard HP CSR part delivery is next business day. Same business day deliver options may be discussed with your support specialist. Replacement instructions are included in this document, in the spare kits,s and on the HP website. If further assistance is required, you can call the HP Technical Support Center and a support specialist will help you over the phone. In the materials shipped with a CSR component, HP specifies whether the defective component must be returned to HP. In cases where it is required, you must ship the defective part back to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a CSR, HP will pay all shipping and part return costs and determine the courier/carrier to be used. For more information about HP's Customer Self Repair program, contact your local service provider. For the North American program, see the HP website: http://www.hp.com/go/selfrepair. CSR is available for most HP products currently under warranty. for more information on warranty service, see the HP website: http://h18006.www1.hp.com/products/storageworks/warranty.html. Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you will be charged for the travel and labor costs of this service. Procuring the spare component The Illustrated parts catalog lists the parts that qualify for CSR, including assembly and spare numbers. Parts have a nine-character component number on their label. The first six characters identify the element; the last three characters define the revision level. The replacement component revision level must be the same as, or later than the number on the failed component. The greater the revision level, the later the revision. Returning the defective component In the materials shipped with a CSR component, HP specifies whether the defective component must be returned to HP. In cases where it is required, you must ship the defective part back to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part may result in HP billing you for the replacement. With a CSR, HP will pay all shipping and part return costs and determine the courier/carrier to be used. Customer replaceable components 20