HP 4400 HP StorageWorks 4400 Enterprise Virtual Array getting started guide (5 - Page 17

Instant Support Enterprise Edition (ISEE), Enhanced capability tools, HP Data Protector Software

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a crash against a set of operating system-specific rules to determine if the footprint of the collected crash data matches any known crash data footprints for which a solution or corrective action has been found. Use of CCAT greatly reduces customer downtime by shortening the time required to analyze system crashes and eliminates the need for customer site visits. • System Event Analyzer (SEA)-provides background automatic analysis by monitoring the active binary event log (also called the system event log or error log) and processing events as they occur. The events in the binary event log file are checked against the analysis rules. If one or more of the events in the binary event log file meets the conditions specified in the rules, the analysis engine collects the error data and creates a problem report containing a description of the problem and any corrective actions required. After the problem report is created, it is distributed in accordance with the specified notification preferences. Hardware problems can be quickly resolved, owing to the proactive symptom diagnosis. It can map out the failing hardware automatically on your system and/or notify you and the customer support center should a hardware problem occur. For additional information, see the WEBES website: http://h18023.www1.hp.com/support/svctools/ webes. Instant Support Enterprise Edition (ISEE) ISEE provides proactive remote monitoring, diagnostics, and troubleshooting to enhance the availability of servers and storage and other network devices in the following environments: HP-UX, Microsoft Windows, Linux, NonStop, OpenVMS, SUN Solaris, and Tru64 UNIX. ISEE features give you: • Proactive monitoring to reduce system downtime - minimizing disruptions to your business processes and revenue-generating activities • Accelerated problem resolution by 20 percent (average) - improving system uptime and business productivity • Improved efficiency of IT operations - eliminating manual intervention by your IT staff through automated data collection, analysis, and call logging processes • Robust remote support security - helping ensure data integrity and transaction security through industry-standard encryption and authentication technology • Reduced IT complexity and costs - eliminating the need to manage multiple remote support tools For additional information, see the ISEE website: http://h20219.www2.hp.com/services/cache/ 10709-0-0-225-121.aspx Enhanced capability tools Enhanced capability tools include: • HP Data Protector Software • HP Application Recovery Manager (AppRM) • HP Storage Essentials Software NOTE: These enhanced capability tools can be purchased as part of your storage system solution. Contact your authorized HP service provider for additional information. HP Data Protector Software HP Data Protector automates high performance backup and recovery, from disk or tape, over unlimited distances, to ensure 24x7 business continuity while providing a compelling price/performance ratio. Features and benefits: • Designed for the most demanding 24x7 environments • Delivers backup/recovery innovation, performance, and functionality for a low cost 4400 Enterprise Virtual Array getting started guide 17

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a crash against a set of operating system-speci
fi
c rules to determine if the footprint of the collected
crash data matches any known crash data footprints for which a solution or corrective action has been
found. Use of CCAT greatly reduces customer downtime by shortening the time required to analyze
system crashes and eliminates the need for customer site visits.
•
System Event Analyzer (SEA)—provides background automatic analysis by monitoring the active
binary event log (also called the system event log or error log) and processing events as they occur.
The events in the binary event log
fi
le are checked against the analysis rules. If one or more of the
events in the binary event log
fi
le meets the conditions speci
fi
ed in the rules, the analysis engine
collects the error data and creates a problem report containing a description of the problem and any
corrective actions required. After the problem report is created, it is distributed in accordance with the
speci
fi
ed noti
fi
cation preferences. Hardware problems can be quickly resolved, owing to the proactive
symptom diagnosis. It can map out the failing hardware automatically on your system and/or notify
you and the customer support center should a hardware problem occur.
For additional information, see the WEBES website:
h
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t
p
:
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1
8
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.
Instant Support Enterprise Edition (ISEE)
ISEE provides proactive remote monitoring, diagnostics, and troubleshooting to enhance the availability
of servers and storage and other network devices in the following environments: HP-UX, Microsoft
Windows, Linux, NonStop, OpenVMS, SUN Solaris, and Tru64 UNIX.
ISEE features give you:
•
Proactive monitoring to reduce system downtime - minimizing disruptions to your business processes
and revenue-generating activities
•
Accelerated problem resolution by 20 percent (average) - improving system uptime and business
productivity
•
Improved ef
fi
ciency of IT operations - eliminating manual intervention by your IT staff through
automated data collection, analysis, and call logging processes
•
Robust remote support security - helping ensure data integrity and transaction security through
industry-standard encryption and authentication technology
•
Reduced IT complexity and costs - eliminating the need to manage multiple remote support tools
For additional information, see the ISEE website:
h
t
t
p
:
/
/
h
2
0
2
1
9
.
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w
w
2
.
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5
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.
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Enhanced capability tools
Enhanced capability tools include:
•
HP Data Protector Software
•
HP Application Recovery Manager (AppRM)
•
HP Storage Essentials Software
NOTE:
These enhanced capability tools can be purchased as part of your storage system solution. Contact your
authorized HP service provider for additional information.
HP Data Protector Software
HP Data Protector automates high performance backup and recovery, from disk or tape, over unlimited
distances, to ensure 24x7 business continuity while providing a compelling price/performance ratio.
Features and bene
fi
ts:
•
Designed for the most demanding 24x7 environments
•
Delivers backup/recovery innovation, performance, and functionality for a low cost
4400 Enterprise Virtual Array getting started guide
17