HP 540 HP 500 Notebook PC & HP 510 Notebook PC - Getting Started Guide - E - Page 34

Contacting Customer Care

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Troubleshooting Contacting Customer Care If you are unable to find the help you need by using the Help and Support Center, you may need to contact Customer Care. For the fastest possible resolution of your problem, have the computer and the following information available when you call or e-mail: ■ Product name located on the display or keyboard. ■ Serial number (s/n) listed on the service tag. ❏ The service tag label is on the bottom of the computer. ❏ To display the service tag information on the computer screen, select Start > Help and Support > My HP Computer. ■ Date the computer was purchased. ■ Conditions under which the problem occurred. ■ Error messages that have been displayed. ■ The manufacturer and model of the printer or other accessories connected to the computer. ■ Operating system version number and registration number. To display the operating system version number and registration number, select Start > Help and Support > My HP Computer. (On some models, the registration number may be identified in the Operating System table as the Product Id). If the computer is connected to the Internet, select Start > Help and Support to get help by e-mail or to access the Customer Care telephone numbers. 4-8 Getting Started

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Troubleshooting
Contacting Customer Care
If you are unable to find the help you need by using the Help
and Support Center, you may need to contact Customer Care.
For the fastest possible resolution of your problem, have the
computer and the following information available when you call
or e-mail:
■
Product name located on the display or keyboard.
■
Serial number (s/n) listed on the service tag.
❏
The service tag label is on the bottom of the computer.
❏
To display the service tag information on the computer
screen, select
Start > Help and Support > My HP
Computer
.
■
Date the computer was purchased.
■
Conditions under which the problem occurred.
■
Error messages that have been displayed.
■
The manufacturer and model of the printer or other
accessories connected to the computer.
■
Operating system version number and registration number.
To display the operating system version number and
registration number, select
Start > Help and Support >
My HP Computer
. (On some models, the registration
number may be identified in the Operating System table as
the
Product Id
).
If the computer is connected to the Internet, select
Start > Help
and Support
to get help by e-mail or to access the Customer
Care telephone numbers.
4–8
Getting Started