HP 5850 Quick Setup and Getting Started Guide - Page 15

Help Tab, Saving and Printing Information in HP Insight Diagnostics, Clear Error Log - problem print

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● The Description section describes the error that the diagnostic test found. ● The Recommended Repair will give a recommended action that should be performed to resolve the failed hardware. ● The Failed Count is the number of times the device has failed a test. ● The Error Code provides a numerical code for the failure. The error codes are defined in the Help tab. The Clear Error Log button will clear the contents of the Error Log. Help Tab On the Help tab contains an HP Insight Diagnostics tab, an Error Codes tab, and a Test Components tab. The HP Insight Diagnostics tab contains help topics and includes search and index features. The Error Codes tab provides a description of each numerical error code that may appear in the Error Log tab located on the Log tab. Each code has a corresponding error Message and a Recommended Repair action that should help solve the problem. To find an error code description quickly, enter the code in the box at the top of the tab and click the Find Error Codes button. The Test Components tab displays low-level information on tests that are run. Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2. Click Save in the bottom right corner of the screen. 3. Select Save to the floppy or Save to USB key. 4. Enter a file name in the File Name box and click the Save button. An html file will be saved to the inserted diskette or USB HP Drive Key. NOTE: Do not remove the diskette or USB key until you see a message indicating that the html file has been written to the media. 5. Print the information from the storage device used to save it. NOTE: To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom left corner of the screen then remove the CD from the optical drive. HP Insight Diagnostics 7

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●
The
Description
section describes the error that the diagnostic test found.
●
The
Recommended Repair
will give a recommended action that should be
performed to resolve the failed hardware.
●
The
Failed Count
is the number of times the device has failed a test.
●
The
Error Code
provides a numerical code for the failure. The error codes are
defined in the Help tab.
The
Clear Error Log
button will clear the contents of the Error Log.
Help Tab
On the Help tab contains an
HP Insight Diagnostics
tab, an
Error Codes
tab, and
a
Test Components
tab.
The
HP Insight Diagnostics
tab contains help topics and includes search and
index features.
The
Error Codes
tab provides a description of each numerical error code that may
appear in the
Error Log
tab located on the
Log
tab. Each code has a corresponding
error
Message
and a
Recommended Repair
action that should help solve the
problem. To find an error code description quickly, enter the code in the box at the
top of the tab and click the
Find Error Codes
button.
The
Test Components
tab displays low-level information on tests that are run.
Saving and Printing Information in HP Insight Diagnostics
You can save the information displayed in the HP Insight Diagnostics
Survey
and
Log
tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not
save to the hard drive. The system will automatically create an html file that has the
same appearance as the information displayed on the screen.
1.
Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher).
USB 1.0 Drive Keys are not supported.
2.
Click
Save
in the bottom right corner of the screen.
3.
Select
Save to the floppy
or
Save to USB key
.
4.
Enter a file name in the
File Name
box and click the
Save
button. An html file
will be saved to the inserted diskette or USB HP Drive Key.
NOTE:
Do not remove the diskette or USB key until you see a message
indicating that the html file has been written to the media.
5.
Print the information from the storage device used to save it.
NOTE:
To exit HP Insight Diagnostics, click Exit Diagnostics button in the bottom
left corner of the screen then remove the CD from the optical drive.
HP Insight Diagnostics
7