HP 6715b ProtectTools - Windows Vista and Windows XP - Page 69
Troubleshooting, Credential Manager for HP ProtectTools
UPC - 883585514274
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8 Troubleshooting Credential Manager for HP ProtectTools Short description Details Solution Using the Credential Manager Network Accounts option, a user can select which domain account to log on to. When TPM authentication is used, this option is not available. All other authentication methods work properly. Using TPM authentication, the user is only logged on to the local computer. Using Credential Manager Single Sign On tools allows the user to authenticate other accounts. The USB token credential is not available with logon to Windows XP Service Pack 1. After installing USB token software, registering the USB token credential, and setting Credential Manager as primary logon, the USB Token is neither listed nor available in the Credential Manager/ GINA logon. Update Windows to Service Pack 2 via Windows Update. If retaining Service Pack 1, log back on to Windows using another credential (Windows password) in order to log off and re-log back on to Credential Manager. After logging back on to Windows, logging off Credential Manager, relogging on to Credential Manager and reselecting the token as the primary logon, the token logon operation functions normally. Some application Web pages create errors that prevent the user from performing or completing tasks. Some Web-based applications stop functioning and report errors due to the disabling functionality pattern of Single Sign On. For example, an ! in a yellow triangle is observed in Internet Explorer, indicating an error has occurred. Credential Manager Single Sign On does not support all software Web interfaces. Disable Single Sign On support for the specific Web page by turning off Single Sign On support. See complete documentation on Single Sign On, which is available in the Credential Manager online Help files. If a specific Single Sign On cannot be disabled for a given application, call HP technical support and request 3rd-level support through your HP Service contact. The option to Browse for Virtual Token is not displayed during the logon process. The user cannot move the location of a registered virtual token in Credential Manager because the option to browse was removed to reduce security risks. The browse option was removed because it allowed non-users to delete and rename files and take control of Windows. Domain administrators cannot change Windows password even with authorization. This happens after a domain administrator logs on to a domain and registers the domain identity with Credential Manager using an account with Administrator's rights on the domain and the local PC. When the domain Credential Manager cannot change a domain user's account password through Change Windows password. Credential Manager can only change the local PC account passwords. The domain user can change his/her password through the Windows security > Change password option, but, since the ENWW Credential Manager for HP ProtectTools 63