HP 6720s ProtectTools - Windows Vista and Windows XP - Page 69

8

Troubleshooting

Credential Manager for HP ProtectTools

Short description

Details

Solution

Using the Credential

Manager Network

Accounts option, a user

can select which domain

account to log on to. When

TPM authentication is

used, this option is not

available. All other

authentication methods

work properly.

Using TPM authentication, the user is

only logged on to the local computer.

Using Credential Manager Single Sign On tools allows

the user to authenticate other accounts.

The USB token credential

is not available with logon

to Windows XP Service

Pack 1.

After installing USB token software,

registering the USB token credential, and

setting Credential Manager as primary

logon, the USB Token is neither listed

nor available in the Credential Manager/

GINA logon.

After logging back on to Windows,

logging off Credential Manager, re-

logging on to Credential Manager and

reselecting the token as the primary

logon, the token logon operation

functions normally.

Update Windows to Service Pack 2 via Windows

Update.

If retaining Service Pack 1, log back on to Windows

using another credential (Windows password) in order

to log off and re-log back on to Credential Manager.

Some application Web

pages create errors that

prevent the user from

performing or completing

tasks.

Some Web-based applications stop

functioning and report errors due to the

disabling functionality pattern of Single

Sign On. For example, an

!

in a yellow

triangle is observed in Internet Explorer,

indicating an error has occurred.

Credential Manager Single Sign On does not support

all software Web interfaces. Disable Single Sign On

support for the specific Web page by turning off Single

Sign On support. See complete documentation on

Single Sign On, which is available in the Credential

Manager online Help files.

If a specific Single Sign On cannot be disabled for a

given application, call HP technical support and request

3rd-level support through your HP Service contact.

The option to

Browse for

Virtual Token

is not

displayed during the logon

process.

The user cannot move the location of a

registered virtual token in Credential

Manager because the option to browse

was removed to reduce security risks.

The browse option was removed because it allowed

non-users to delete and rename files and take control

of Windows.

Domain administrators

cannot change Windows

password even with

authorization.

This happens after a domain

administrator logs on to a domain and

registers the domain identity with

Credential Manager using an account

with Administrator's rights on the domain

and the local PC. When the domain

Credential Manager cannot change a domain user's

account password through

Change Windows

password

. Credential Manager can only change the

local PC account passwords. The domain user can

change his/her password through the

Windows

security > Change password

option, but, since the

ENWW

Credential Manager for HP ProtectTools

63

Section	Page
Introduction to security	7
HP ProtectTools features	8
Accessing HP ProtectTools Security	9
Achieving key security objectives	10
Protecting against targeted theft	10
Restricting access to sensitive data	10
Preventing unauthorized access from internal or external locations	11
Creating strong password policies	11
Additional security elements	12
Assigning security roles	12
Managing HP ProtectTools passwords	12
Creating a secure password	14
HP ProtectTools Backup and Restore	14
Backing up credentials and settings	14
Restoring credentials	16
Configuring settings	16
Credential Manager for HP ProtectTools	17
Setup procedures	18
Logging on to Credential Manger	18
Using the Credential Manager Logon Wizard	18
Logging on for the first time	19
Registering credentials	19
Registering fingerprints	19
Setting up the fingerprint reader	20
Using your registered fingerprint to log on to Windows	20
Registering a Java Card, USB eToken, or virtual token	20
Registering a USB eToken	20
Registering other credentials	20
General tasks	21
Creating a virtual token	21
Changing the Windows logon password	21
Changing a token PIN	21
Managing identity	22
Clearing an identity from the system	22
Locking the computer	23
Using Windows Logon	23
Logging on to Windows with Credential Manager	23
Adding an account	24
Removing an account	24
Using Single Sign On	24
Registering a new application	24
Using automatic registration	24
Using manual (drag and drop) registration	25
Managing applications and credentials	25
Modifying application properties	25
Removing an application from Single Sign On	25
Exporting an application	26
Importing an application	26
Modifying credentials	26
Using Application Protection	27
Restricting access to an application	27
Removing protection from an application	27
Changing restriction settings for a protected application	28
Advanced tasks (administrator only)	29
Specifying how users and administrators log on	29
Configuring custom authentication requirements	30
Configuring credential properties	30
Configuring Credential Manager settings	31
Example 1—Using the “Advanced Settings” page to allow Windows logon from Credential Manager	31
Example 2—Using the “Advanced Settings” page to require user verification before Single Sign On	32
Embedded Security for HP ProtectTools	33
Setup procedures	34
Enabling the embedded security chip	34
Initializing the embedded security chip	35
Setting up the basic user account	36
General tasks	37
Using the Personal Secure Drive	37
Encrypting files and folders	37
Sending and receiving encrypted e-mail	37
Changing the Basic User Key password	38
Advanced tasks	39
Backing up and restoring	39
Creating a backup file	39
Restoring certification data from the backup file	39
Changing the owner password	40
Resetting a user password	40
Enabling and disabling Embedded Security	40
Permanently disabling Embedded Security	40
Enabling Embedded Security after permanent disable	40
Migrating keys with the Migration Wizard	41
Java Card Security for HP ProtectTools	43
General tasks	44
Changing a Java Card PIN	44
Selecting the card reader	44
Advanced tasks (administrators only)	45
Assigning a Java Card PIN	45
Assigning a name to a Java Card	46
Setting power-on authentication	46
Enabling Java Card power-on authentication and creating an administrator Java Card	47
Creating a user Java Card	48
Disabling Java Card power-on authentication	48
BIOS Configuration for HP ProtectTools	49
General tasks	50
Managing boot options	50
Enabling and disabling system configuration options	51
Advanced tasks	53
Managing HP ProtectTools add-on module settings	53
Enabling and disabling smart card power-on authentication support	53
Enabling and disabling power-on authentication support for Embedded Security	54
Enabling and disabling Automatic DriveLock hard drive protection	55
Managing Computer Setup passwords	55
Setting the power-on password	56
Changing the power-on password	56
Setting the setup password	56
Changing the setup password	57
Setting password options	57
Enabling and disabling stringent security	57
Enabling and disabling power-on authentication on Windows restart	57
Device Access Manager for HP ProtectTools	59
Starting background service	60
Simple configuration	61
Device class configuration (advanced)	62
Adding a user or a group	62
Removing a user or a group	62
Denying access to a user or group	62
Allowing access to a device class for one user of a group	62
Allowing access to a specific device for one user of a group	63
Drive Encryption for HP ProtectTools	65
Encryption management	66
User management	67
Recovery	68
Troubleshooting	69
Credential Manager for HP ProtectTools	69
Embedded Security for HP ProtectTools	72
Device Access Manager for HP ProtectTools	78
Miscellaneous	79
Glossary	83

HP 6720s ProtectTools - Windows Vista and Windows XP - Page 69

Troubleshooting, Credential Manager for HP ProtectTools

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