HP 8000 Quick Setup & Getting Started Guide - Page 18

Helpful Hints, Access the Business Support Center BSC - beep codes

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Access the Business Support Center (BSC) at http://www.hp.com/go/ bizsupport for the latest online support information, software and drivers, proactive notification, and worldwide community of peers and HP experts. If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number and product ID number, and the monitor serial number before calling. ● Spend time troubleshooting the problem with the service technician. ● Remove any hardware that was recently added to your system. ● Remove any software that was recently installed. NOTE: For sales information and warranty upgrades (HP Care Pack), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software, see the following list of general suggestions before taking further action: ● Check that the computer and monitor are plugged into a working electrical outlet. ● Check to see that the voltage select switch (some models) is set to the appropriate voltage for your region (115V or 230V). ● Check to see that the computer is turned on and the green power light is on. ● Check to see that the monitor is turned on and the green monitor light is on. ● Check the Power LED on the front of the computer to see if it is flashing. The flashing lights are error codes that will help you diagnose the problem. Refer to the Maintenance and Service Guide (English only) for details. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. 10 Quick Setup & Getting Started ENWW

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Access the Business Support Center (BSC) at
go/
bizsupport
for the latest online support information, software and drivers,
proactive notification, and worldwide community of peers and HP experts.
If it becomes necessary to call for technical assistance, be prepared to do
the following to ensure that your service call is handled properly:
●
Be in front of your computer when you call.
●
Write down the computer serial number and product ID number, and
the monitor serial number before calling.
●
Spend time troubleshooting the problem with the service technician.
●
Remove any hardware that was recently added to your system.
●
Remove any software that was recently installed.
NOTE:
For sales information and warranty upgrades (HP Care Pack), call
your local authorized service provider or dealer.
Helpful Hints
If you encounter problems with the computer, monitor, or software, see the
following list of general suggestions before taking further action:
●
Check that the computer and monitor are plugged into a working
electrical outlet.
●
Check to see that the voltage select switch (some models) is set to the
appropriate voltage for your region (115V or 230V).
●
Check to see that the computer is turned on and the green power light
is on.
●
Check to see that the monitor is turned on and the green monitor light
is on.
●
Check the Power LED on the front of the computer to see if it is
flashing. The flashing lights are error codes that will help you diagnose
the problem. Refer to the
Maintenance and Service Guide
(English
only) for details.
●
Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
●
Press and hold any key. If the system beeps, then the keyboard should
be operating correctly.
10
Quick Setup & Getting Started
ENWW