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HP 800ps HP DesignJet 800 Printer - User's Reference Guide - Page 73

Troubleshooting Procedure, Running the Troubleshooting Utility

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Introduction Media & Ink Solutions Solving Problems Image Quality Problems Ink Supply Problems Troubleshooting Procedure Front Panel Media Problems Printer Options Image Error Other Other Problems Index Getting Help Working through the Troubleshooting procedure should always be your first action when you encounter image quality problems. Refer to the Troubleshooting Flow Chart for a description of the sequence of processes used to complete troubleshooting procedure. It is important that the paper loaded for this procedure is exactly that used when you encountered image quality problems,type (for example, glossy paper) . If you use a different kind of paper or a different size, you stand less likelihood of resolving the problem. Running the Troubleshooting Utility 1. From the main front-panel menu, select the Ink menu ( ) and press Enter. 2. Select Troubleshooting and press Enter. 3. The printer first checks to see whether the printheads are aligned. Misalignment of the printheads is a common cause of image quality problems. If they are not aligned, you are prompted to accept the Printhead Alignment. This procedure requires a few centimeters of paper loaded and takes several minutes to perform. NOTE: Note that you do not have to interpret the patterns printed by the Printhead Alignment routine. 4. If the printheads do not seem to require alignment, the printer prints Diagnostic Print A. See Diagnostic Print A Interpretation for full details of how to use this diagnostic print.

Section	Page
Introduction	1
Using this Guide	2
How to Use this Guide	3
Related Information	4
User’s Reference Guide Navigation	5
Introducing Your HPDesignJet800 Printer	6
Your Printer’s Main Features	7
HP Ink Supplies	9
Print Resolution	10
Media	11
User Interface	12
Memory	13
Drivers	14
Front View of Printer	15
Printer Connections	16
Media & Ink	17
Media Choice	18
Choosing Paper or Other Media	19
Paper Types	20
Physical Characteristics of Paper Types	21
Additional Information About Paper Types	23
Combinations of Media Type and Print Quality Selection	24
CAD Drawings—Mono	25
CAD Drawings & GIS—COLOR (Lines and low density)	26
CAD Rendering, GIS & Images—COLOR and CAD (high ink density)	27
Handling Your Paper or Type of Media	28
Obtaining Roll or Sheet Paper Information	29
Print Times for a Selected Print Quality	30
Printable Area	31
ANSI Paper	32
Architectural Paper	33
ISO Paper	34
Roll Media	35
Installing a New Roll on the Printer	36
Loading Roll Media	37
Unloading Roll Media	38
Removing Roll Media from the Printer	39
Removing Roll Media from the Spindle	40
Cutter Replacement	41
Prerequisites	41
Important Information	41
Sheet Media	42
Which Side Up	43
Which Edge First	44
Loading Sheet Media	45
Important	45
Unloading Sheet Media	46
Important	46
Ink System	47
What are HP Ink Supplies?	48
Ink Cartridges	48
Printheads	48
Component identification	49
Ink Supply Guidelines	50
Precautions	51
Color Calibration	52
When to Replace	53
Drying Time	54
Drying Time Settings	55
Typical Drying Times	56
Drying Procedure	57
Ink Cartridges	58
Ink Cartridges Errors	59
Ink Cartridges Levels	60
Ink Cartridge Information	61
Ink Cartridge Replacement	62
Printheads	63
Printhead Errors	64
Printhead Information	65
PrintheadReplacement	66
Printhead Alignment	67
Solutions	68
Solving Problems	69
Finding the Source of Your Problem	70
Image Quality Problems	71
Configuration Correction	72
Troubleshooting Procedure	73
Running the Troubleshooting Utility	73
Diagnostic Print A Interpretation	74
Diagnostic Print B Interpretation	75
Troubleshooting Flow Chart	76
Advance Calibration	77
Advance Calibration Values	78
Stepped Lines	79
Incomplete Lines	80
Color Alignment	81
Horizontal Banding	82
Color Accuracy	83
Related Topics	83
Color Consistency problems	84
Long Term Color Bleeding (Glossy Papers)	84
Color Accuracy Configuration	85
Additional Color Accuracy Information	86
Ink Supply Problems	87
Printhead Problems after Replacement	87
Problems Inserting the Ink Cartridge	87
Problems inserting the Printhead	87
Unknown Printhead Error	88
Media Problems	89
Media	90
Clearing a Media Jam	91
Removing jammed paper	92
Removing jammed paper (Continued)	93
Ink Marks on the Media	94
Warped Lines	95
Blurred Lines (Ink “Bleeds” from Lines)	95
Marks or scratches on glossy paper after printing	95
Smears or Scratching on Your Printed Media	96
Media Loading Problems	97
Media Output Problems	98
Prints Fall on the Floor After Being Cut	98
Prints Do Not Stack Properly in the Media Bin	98
Image Error	99
Image is Incomplete	100
Print is Completely Blank	101
Output Contains Only a Partial Print	101
Image is Clipped	102
Long-Axis Print Is Clipped	102
Printed Image Incorrect	103
Image is in One Portion of the Printing Area	104
Image is Unexpectedly Rotated	104
Print is a Mirror Image of the Original	104
Print is Distorted or Unintelligible	105
One Image Overlays Another on the Same Sheet	105
Pen Settings Seem to have No Effect	105
Page Format or Rotate does not Work	105
Other Sources of Information	106
Other Problems	107
Communication Problems	108
File Size and Memory	108
Printer does not Print	109
Printer Seems Too Slow	110
Printer Waits Too Long to Print a Nest	110
Getting Help	111
HP Customer Care	112
What to Do Before You Call	113
HP DesignJet Online	114
Front Panel	115
The Front Panel	116
Navigation Keys	117
Display Screen	118
Action Keys	119
Menu Structure	120
Paper Menu	121
Ink Menu	122
Job Management Menu	123
Set-up Menu	124
Set-up Menu continued	125
Navigating the Menu System	126
Navigation Example	127
How to set the ink-drying time to three minutes	127
Message Descriptions	131
Printer Options	146
Page Format	147
Page description	148
Page Size	149
Margins	149
Printing Area	149
Inked Area	149
Rotating an Image	150
Job Rotation (HP-GL/2)	150
Page Size and the Rotation	150
What is Rotated?	151
Printing a Mirror Image	152
Setting Page Size in the Front Panel	153
Adjusting the Page Size in the Front Panel	154
Page Size	155
Page Size and Clipped Images	156
Page Size and Nesting (Roll Paper Only)	157
Image Appearance	158
Front Panel Image Options	159
Why Use the Front Panel?	159
Pen Widths and Colors in the Internal Palettes	160
To Select a Palette	161
Change the Palette Settings	162
How to define Palette A	163
Changing the Treatment of Overlapping Lines (Merge)	164
Printing Images in Grayscale	165
Print Speeds and Print Quality	166
Print Quality	168
Advanced Options	169
Improving Line Quality and Graphics Details	170
Best Quality Settings	171
Fast Quality Settings	172
Print Management	173
Cancelling a Page that is Printing	174
Cancelling the Drying Time	175
Managing the Queue	176
What is the Queue?	177
Printing with Queueing Turned ON	178
Printing with Queueing Turned OFF	179
Starting to Print a File that is Waiting for a Time-out	180
Identifying a Job in the Queue	181
Prioritizing a Job in the Queue	182
Making Copies of a Job in the Queue	183
Copies and Reprints	183
Nesting Pages	184
What is Nesting?	185
Automatic Rotation?	186
When Does the Printer Try to Nest Pages?	187
Which Pages Qualify for Nesting?	187
Turning Nesting On and Off	188
What Happens to Nesting if You Turn Queueing Off?	189
How Long does the Printer Wait for Another File?	189
Printer Configuration	190
Printer Information	191
Front Panel Setup	192
Menu and Message Language	193
Alert Buzzer	194
Screen Contrast	195
Altitude Setting	196
Changing the Graphics Language	197
To Change the Graphics Language Setting	198
Graphics Language and Networks	199
Setting up the I/O Card	200
Network	200
To Change the I/O Time-out Setting	200
Controlling the Cutter	201
Upgrading Your Printer	202
Color Settings	203
Color/monochrome	203
RGB	203
Rendering Intent	203
Logs	204
Printhead Log	204
Error Log	204
Other	205
Care of the Printer	206
Cleaning the Printer	207
Cleaning the Printer Exterior	207
Storing and Moving Your Printer	208
Installing Expansion Cards	209
Network Card Installation	210
HP-GL2 Accessory Card Installation	213
Specifications	214
Functional Specifications	215
Physical Specifications	219
Memory Specifications	220
Printer Power Specifications	221
Ecological Specifications	222
Enviromental Specifications	223
Acoustic Specifications	224
Connection Specifications	225
Cable Specification	226
Recommended Cables	227
Ordering Accessories	228
Documentation	229
Hardware	231
Consumable Items	232
Glossary	233

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