HP 8270 HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide
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- HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 1
Pavilion zd8000 Notebook PC Document Part Number: 372712-002 February 2008 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts; troubleshooting notebook problems - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 2
Company, L.P. Microsoft and Windows are U.S. registered trademarks of HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion zd8000 Notebook PC Second Edition: February 2008 First Edition: January 2005 Document Part - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 3
2.1 Computer Setup 2-1 2.2 Troubleshooting Flowcharts 2-5 3 Illustrated Parts Catalog 3.1 Serial Number Location 3-1 3.2 Notebook Major Components 3-2 3.3 Miscellaneous Plastics Kit 3-8 3.4 Mass Storage Devices 3-9 3.5 Media Center Edition Accessories 3-10 3.6 Miscellaneous (Not Illustrated - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 4
Card 5-16 5.8 Switch Cover 5-18 5.9 LED Board 5-20 5.10 Keyboard 5-22 5.11 Display Assembly 5-26 5.12 Top Cover 5-30 5.13 Infrared Board 5-34 5. 22 Processor 5-56 6 Specifications A Connector Pin Assignments B Power Cord Set Requirements C Screw Listing Index 2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 5
1 Product Description The HP Pavilion zd8000 Notebook PC offers advanced modularity, Intel® Mobile Pentium® 4 processors, and extensive multimedia support. HP Pavilion zd8000 Notebook PC Maintenance and Service Guide 1-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 6
TFT display with over 16.7 million colors ■ 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by notebook model ■ 256-MB DDR2 synchronous DRAM (SDRAM) at 400 and 533 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition or Windows XP Professional, varying by notebook model ■ Full - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 7
for Mini PCI IEEE 802.11b and 802.11b/g WLAN device ■ Support for one Type II PC Card slot, with support for both 32-bit (CardBus) and 16-bit PC Cards ■ External 180- and 135-watt AC adapter with 3-wire power cord, varying by notebook model ■ 12-cell Li-Ion battery pack ■ Stereo speakers with - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 8
management features: ■ Standby ■ Hibernation ■ Setting customization by the user ■ Hotkeys for setting the level of performance ■ Battery calibration ■ Lid switch standby/resume ■ Power/standby button ■ Advanced Configuration and Power Management (ACPM) compliance 1-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 9
standby. ■ Off: Notebook is off. Battery light ■ On: Battery pack is charging. ■ Blinking: Battery pack has reached a low-battery condition. AC power light On: Notebook is receiving AC power. Hard drive activity light On: A notebook drive is being accessed. Maintenance and Service Guide 1-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 10
Input/Output (SD I/O), Memory Stick, Memory Stick Pro, MultiMediaCard, xD-Picture Card, and SmartMedia card. ExpressCard slot Supports an optional ExpressCard. 1394 port Connects an optional 1394a device such as a scanner, digital camera, or digital camcorder. 1-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 11
optional network cable. Exhaust vent Provides airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Maintenance and Service Guide 1-7 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 12
such as a printer, or a soft powered stereo speakers. Also connects the audio function of an audio/video device such as a television or VCR. Optical drive Supports an optical disc. The type of optical drive, such as a combination CD-ROM/DVD-ROM, varies by model. 1-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 13
Attaches an optional security cable to the notebook. Power connector Connects an AC adapter. USB port Connects an optional 1.1- or 2.0-compliant a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. Maintenance and Service Guide 1-9 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 14
Product Description The standard keyboard components of the notebook are shown below and described in Table 1-5. Standard Keyboard Components 1-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 15
key In Windows, displays a shortcut menu for items beneath the pointer. Windows logo key In Windows, displays the Windows Start menu. fn key Combines with other keys to perform system tasks. For example, pressing fn+f7 decreases screen brightness. Maintenance and Service Guide 1-11 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 16
Product Description The upper components of the keyboard are shown below and on the following page and described in Tables 1-6 and 1-7. Upper Keyboard Components 1-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 17
✎ If the system has stopped responding and Microsoft Windows shutdown procedures cannot be used, press and hold the power/standby button for at least 4 seconds to turn off and Schemes" in Chapter 2 of the Hardware and Software Guide included with the notebook. Maintenance and Service Guide 1-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 18
Product Description The top components of the notebook are shown below and described in Table 1-7. Notebook Top Components 1-14 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 19
. TouchPad scroll zone Scrolls up or down. Left and right TouchPad Function like the left and right buttons on buttons an external mouse. Maintenance and Service Guide 1-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 20
Components Component Function Exhaust vents (4) Provide airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block airflow. 1-16 Maintenance and - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 21
overheating, do not obstruct fans. Do not allow a hard surface, such as a printer, or a soft surface, such as pillows, thick rugs or clothing, to block that support replaceable memory modules. The number of preinstalled memory modules varies by notebook model. Maintenance and Service Guide 1-17 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 22
by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software applications. Exhaust air is displaced through the ventilation grill located on the left side of the notebook. 1-18 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 23
technicians trained by HP should repair this equipment. All troubleshooting and repair procedures is not working or will not load. This utility includes settings that are not available in Windows. Using Computer Setup Information and settings in Computer Maintenance and Service Guide 2-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 24
Troubleshooting 2. Select the Main, Security, Advanced, or Tools menu. 3. To close Computer Setup and system date. ■ View identification information about the notebook. ■ View specification information about the processor, memory and cache size, and system ROM. 2-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 25
or delete an Administrator password. Enter, change, or delete a power-on password. Enable/disable DriveLock; change a DriveLock user or master password. ✎ DriveLock Settings are accessible only when you -ROM field. *Not applicable to SuperDisk LS-120 drives. Maintenance and Service Guide 2-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 26
Troubleshooting Selecting from the Advanced Menu Select Language Boot Order Accessibility Options Video Memory Table 2-3 Advanced Menu To 2-4 Tools Menu To Do This Run a quick comprehensive self test on hard drives in the system that support the test features. 2-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 27
No Operating System (OS) Loading" 2.10 "Flowchart 2.10-No OS Loading, Hard Drive, Part 1" 2.11 "Flowchart 2.11-No OS Loading, Hard Drive, Part 2" 2.12 "Flowchart 2.12-No OS Loading, Hard Drive, Part 3" 2.13 "Flowchart 2.13-No OS Loading, Diskette Drive" Maintenance and Service Guide 2-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 28
2.15-No Audio, Part 1" 2.16 "Flowchart 2.16-No Audio, Part 2" 2.17 "Flowchart 2.17-Nonfunctioning Device" 2.18 "Flowchart 2.18-Nonfunctioning Keyboard" 2.19 "Flowchart 2.19-Nonfunctioning Pointing Device" 2.20 "Flowchart 2.20-No Network/Modem Connection" 2-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 29
Initial Troubleshooting Begin troubleshooting. N Is there power? Y Go to "Flowchart 2.2-No Power, Part 1." N Beeps, LEDs, or error messages? Y N Is there video? (no boot) Y N Is the OS loading? Y N Is there sound? Y Check LED board, speaker connections. Y Go to "Flowchart 2.6-No Video, Part - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 30
Troubleshooting Flowchart 2.2-No Power, Part 1 No power (power LED is off). Remove from expansion base (if applicable). N Power up on battery power? Y Reset power.* N Power up on battery power? Y Go to "Flowchart 2.3-No Power, Part 2." N Power up on AC power? Y Reset power.* N Power up on - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 31
battery socket and clean if necessary. Y Power on? N Done Check battery by recharging it, moving it to another notebook, or replacing it. N Power on? Y Replace power supply (if applicable). N Done Power on? Y Go to "Flowchart 2.4-No Power, Part 3." Done Maintenance and Service Guide 2-9 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 32
. Y Done Power on? N N Power outlet active? Y Replace power cord. Y Power on? N Done Try different outlet. External Internal or external AC adapter? Internal Go to "Flowchart 2.5-No Power, Part 4." Replace external AC adapter. N Power on? Y Done Done 2-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 33
Flowchart 2.5-No Power, Part 4 Continued from "Flowchart 2.4-No Power, Part 3." Troubleshooting Open notebook. Y Loose or damaged parts? N Reseat loose components and boards and replace damaged items. Close notebook and retest. N Power on? Y Done Replace the following items (if applicable). - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 34
Troubleshooting Flowchart 2.6-No Video, Part 1 No video. Expansion base Stand-alone or expansion base? Go to "Flowchart 2.7-No Video, Part 2." Stand-alone Internal or external display . N Internal and external video OK? Y Replace system board. Done Done 2-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 35
Troubleshooting Flowchart 2.7-No Video, Part 2 Continued from "Flowchart 2.6-No Video, Part 1." Remove notebook from expansion base, if connected. Adjust display brightness. Check brightness of external monitor. N Video OK? Y Go to "A" in "Flowchart 2.6-No Video, Part and Service Guide 2-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 36
Troubleshooting Flowchart 2.8-Nonfunctioning Expansion Base (if applicable) Nonfunctioning expansion base. Reseat power cord in expansion base and power replacement. 1. Power supply 2. I/O board 3. Backplane board 4. Switch box 5. Expansion base motor mechanism 2-14 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 37
Troubleshooting Flowchart 2.9-No Operating System (OS) Loading No OS loading.* Reseat power cord in expansion base and power outlet. No OS loading from hard drive, go to "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." No OS loading from diskette drive, go to "Flowchart 2.13-No OS Loading, - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 38
Troubleshooting Flowchart 2.10-No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Y Nonsystem disk message? N Reseat external hard drive. Y OS loading? N N Boot from CD? Y Check the Setup utility Part 2." Done N Boot from diskette? Y Change boot priority through the Setup utility - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 39
Troubleshooting Flowchart 2.11-No OS Loading, Hard Drive, Part 2 Continued from "Flowchart 2.10-No OS Loading, Hard Drive, Part 1." N CD or diskette in drive Flowchart 2.12-No OS Loading, Hard Drive, Part 3." Load OS using Operating System Disc (if applicable). Maintenance and Service Guide 2-17 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 40
Troubleshooting Flowchart 2.12-No OS Loading, Hard Drive, Part 3 Continued from "Flowchart 2.11-No OS Loading, Hard Drive, Part 2." N System files on hard drive? Y Install OS and reboot. Y Virus on hard Replace hard drive. Y Done Replace hard drive. Done 2-18 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 41
Troubleshooting Flowchart 2.13-No OS Loading, Diskette Drive OS not loading from diskette instructions. OS loading? 1. Replace diskette drive. 2. Replace system board. Done Change boot priority using the Setup utility. Go to "Flowchart 2.17-Nonfunctioning Device." Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 42
Troubleshooting Flowchart 2.14-No OS Loading, Optical Drive No OS loading from CD-ROM or ? N notebook. Refer to Section 1.2, "Resetting the Notebook," for instructions. Go to "Flowchart 2.17-Nonfunctioning Device." Correct boot order using the Setup utility. 2-20 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 43
Troubleshooting Flowchart 2.15-No Audio, Part 1 No audio. Turn up audio internally or externally. Y Audio? N Done Y Notebook in expansion base (if applicable)? N Undock N Internal audio? Go to "Flowchart 2.16-No Audio, Part 2." Y Go to "Flowchart 2.16-No Audio, Part Service Guide 2-21 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 44
Troubleshooting Flowchart 2.16-No Audio, Part 2 Continued from "Flowchart 2.15-No Audio, Part 1." N Audio driver in OS configured? Y Reload audio drivers. N Correct drivers for application? Y Load drivers audio board (if applicable). 3. Replace system board. 2-22 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 45
Troubleshooting Flowchart 2.17-Nonfunctioning Device Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from the notebook and inspect cables and plugs for bent or broken pins or other damage. Clear CMOS. Reattach device. Close notebook, plug in power and Service Guide 2-23 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 46
Troubleshooting Flowchart 2.18-Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. N External device if applicable). N OK? Y Replace internal keyboard or cable. Y Done OK? N Replace system board. Done 2-24 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 47
Troubleshooting Flowchart 2.19-Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device applicable). N OK? Y Replace internal pointing device or cable. Y Done OK? N Replace system board. Done Maintenance and Service Guide 2-25 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 48
all power from the notebook and open. Replace jack or have jack activated. Connect to nondigital line. Reload drivers and reconfigure. Reseat NIC/modem (if applicable). Y OK? N Replace NIC/modem (if applicable). Y OK? N Replace system board. Done Done 2-26 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 49
parts breakdown and a reference for spare part numbers and option part numbers. 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 50
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components 3-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 51
: Notebook Major Components Item 1 2 3 4 5 6 Description Spare Part Number Display assemblies (include wireless antenna boards and cables) 17.0-inch, WSXGA+WVA with Brightview 17 (includes TouchPad) 374750-001 Broadcomm Bluetooth® wireless board 376651-001 Maintenance and Service Guide 3-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 52
Illustrated Parts Catalog Notebook Major Components 3-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 53
Illustrated Parts Catalog Table 3-1 Spare Parts: Notebook Major Components (Continued) Item 7 8 9 10 11 12 13 14 15 16a CD-RW Combo Drive 24X DVD/CD-RW Combo Drive Base enclosure Speakers Left Right Spare Part Number 374711-001 374709-001 374707-001 374761-001 377213-001 374718-001 374717-001 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 54
Illustrated Parts Catalog Notebook Major Components 3-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 55
) Item 17 18 19 20 21 22a 22b 23 Description Spare Part Number Hard drives (include frame) 7200-rpm 60-GB 5400-rpm 2 captive screws) Not illustrated: Notebook feet SD Card slot space saver PC Card slot space saver Battery pack, 12-cell, 2.2-AHr 374762-001 Maintenance and Service Guide 3-7 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 56
3-2 Spare Part Number 374746-001 Item 1 2 3 4 5 Description Spare Part Number Hard drive cover (includes 4 captive screws) Memory module compartment cover (includes 2 captive screws) Notebook feet (7) SD Card slot space saver PC Card slot space saver 3-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 57
Catalog 3.4 Mass Storage Devices Table 3-3 Spare Part Number Information Item 1 2 Description Optical drives Dual Format, Double Layer 8X 4200-rpm 100-GB 80-GB 60-GB 40-GB Spare Part Number 382079-001 383608-001 374737-001 374735-001 374730-001 374729-001 374728-001 378767-001 Maintenance - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 58
TV tuner AC adapter Media Center mini remote control Not illustrated: Audio/Video Cable Kit Coaxial Cable Kit Entertainment Y-cable Miscellaneous Cable Kit Spare Part Number 377553-001 377559-001 377555-001 375705-001 377557-001 377556-001 375759-001 377558-001 3-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 59
Part Number AC adapters 180 watt, 3-wire plug-for use on all notebook models 374743-001 135 watt, 3-wire plug-for use only on notebook models with 378768-001 Intel Pentium 4 530 (3.0-GHz) and Intel Pentium 4 520 (2.8-GHz) processors HP more information on screw specifications and usage) 374744- - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 60
Catalog Table 3-5 Spare Part Information (Continued) Description Spare Part Number Power cords (3-wire plug, for use with 135-watt AC adapters) For use in: Australia and New Zealand 373979-011 Belgium, of China 373979-AA1 Switzerland 373979-111 3-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 61
Catalog Table 3-5 Spare Part Information (Continued) Description Spare Part Number Power cords (3-wire plug, for use with 180-watt AC adapters) For use in: Australia and New Zealand 345252-011 's Republic of China 345252-AA1 Switzerland 345252-111 Maintenance and Service Guide 3-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 62
with 180-watt AC adapters in Italy Power cord, with 3-wire plug, for use with 180-watt AC adapters in Denmark Power cord, with 3-wire plug, for use with 180-watt AC adapters in Switzerland Power cord, with 3-wire plug, for use with 180-watt AC adapters in Brazil 3-14 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 63
, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Power cord, with 3-wire plug, for use with 135-watt AC adapters in Hong Kong and the United Kingdom Power cord, with 3-wire plug, for use with 135-watt AC adapters in Italy Maintenance and Service Guide 3-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 64
Table 3-6 Sequential Part Number Listing (Continued) Spare Part Number 373979-081 373979-111 373979-AA1 374707-001 374709-001 374711-001 374715-001 374716-001 374717-001 374718-001 374721-001 Description Power cord, with 3-wire plug, for use with 135-watt AC adapters in Denmark Power cord, with - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 65
Parts Catalog Table 3-6 Sequential Part Number Listing (Continued) Spare Part Number 374722-001 374723-001 374724-001 374725-001 374726-001 374728-001 374729-001 374730-001 374731-001 374732-001 374735-001 374737-001 374741-001 374741-002 374741-031 374741-041 Description Display assembly - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 66
Illustrated Parts Catalog Table 3-6 Sequential Part Number Listing (Continued) Spare Part Number 374741-051 374741-061 in Latin America Keyboard for use in Saudi Arabia Keyboard for use in Belgium AC adapter, 180 watt, 3-wire plug-for use on all notebook models Miscellaneous Screw Kit Miscellaneous - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 67
Catalog Table 3-6 Sequential Part Number Listing (Continued) Spare Part Number 374752-001 374754-001 380030-001 Pentium 4 560 (3.6-GHz) processor, includes thermal pad HP Media Center mini remote control Dual Tuner AC adapter Dual Tuner Coaxial Cable Kit Maintenance and Service Guide 3-19 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 68
Table 3-6 Sequential Part Number Listing (Continued) Spare Part Number 377557-001 377558 , left and right 4200-rpm, 40-GB hard drive, includes frame and connector AC adapters, 135 watt, 2-wire plug-for use only on notebook models with Intel Pentium 4 Scribe 3-20 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 69
This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the screwdriver ■ Tool kit-includes connector removal tool, loopback plugs, and case utility tool Maintenance and Service Guide 4-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 70
excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and Connectors Ä CAUTION: When servicing the notebook, ensure that cables are placed in their - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 71
mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "Fragile: Handle With Care." Maintenance and Service Guide 4-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 72
many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity degrade in the internal layers, reducing its life expectancy. 4-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 73
Always be properly grounded when touching a sensitive component or assembly. ■ Store reusable electrostatic-sensitive parts from assemblies in protective packaging or nonconductive foam. ■ Use transporters not possible, use an ionizer to dissipate electric charges. Maintenance and Service Guide 4-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 74
components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. ■ Avoid contact with pins, leads, or circuitry. ■ Turn off power and input signals before inserting or removing connectors or test equipment. 4-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 75
Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear ■ Conductive bins and other assembly or soldering aids ■ Nonconductive foam with hard ties to the ground ■ Field service kits ■ Static awareness labels ■ Material-handling - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 76
voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event 10% 40% 55% Walking across carpet 35,000 V 15,000 V 7,500 V Walking Floor mats 7,500 V Metallized laminate Floor mats 5,000 V 4-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 77
removal and replacement procedures. There are 69 screws and screw locks, in 9 different sizes, that must be removed, replaced, or loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement. Refer to Appendix C, "Screw Listing." for detailed - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 78
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 79
country. If you install a device and then receive a warning message, remove the device to restore notebook functionality. Then contact Customer Care. Switch cover 5 Maintenance and Service Guide 5-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 80
Disassembly Sequence Chart (Continued) Section 5.9 5.10 5.11 5.12 5.13 5.14 5.15 5.16 Description LED board Keyboard Display assembly Top cover Infrared board Audio/USB board locks 7 screws 2 on left speaker 1 on right speaker 2 2 on left fan 4 on right fan 1 4 0 5-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 81
, and then shut it down through the operating system. 2. Disconnect all external devices connected to the notebook. 3. Disconnect the power cord. Battery Pack Spare Part Number Information Battery pack, 12-cell, 2.2-AHr 374762-001 4. Remove the battery pack by following these steps: a. Turn the - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 82
and swing it to the left 2. d. Remove the battery pack. Removing the Battery Pack Reverse the above procedure to install the battery pack. 5-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 83
secure the hard drive cover to the notebook. b. Remove the hard drive cover 2. ✎ The hard drive cover is included in the Miscellaneous Plastics Kit, spare part number 374746-001. Removing the Hard Drive Cover Maintenance and Service Guide 5-7 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 84
Removal and Replacement Procedures Hard Drive Spare Part Number Information 7200-rpm 60-GB 5400-rpm 100-GB 80-GB 4200-rpm 100-GB 80-GB 60-GB 40-GB 374732-001 380258-001 374731-001 374730-001 374729-001 374728-001 378767-001 5-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 85
Removal and Replacement Procedures c. Grasp the mylar tab 1 on the left side of the hard drive and slide the hard drive to the left 2 to disconnect it from the system board. d. Remove the hard drive 3. Removing the Hard Drive Maintenance and Service Guide 5-9 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 86
2 to remove if from the hard drive. Removing the Hard Drive Frame and Connector Reverse the above procedure to install and reassemble the hard drive. 5-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 87
Removal and Replacement Procedures 5.4 Notebook Feet The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 374746-001. Replacing the Notebook Feet Maintenance and Service Guide 5-11 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 88
Drive Spare Part Number Information Dual Format, Double Layer 8X Dual Format, Light Scribe 8X DVD±RW/R and CD-RW Combo Drive 24X DVD/CD-RW Combo Drive 382079-001 383608-001 374737-001 374735-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 5-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 89
to slide the optical drive outward 3. 5. Remove the optical drive. Removing the Optical Drive Reverse the above procedure to install an optical drive. Maintenance and Service Guide 5-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 90
Removal and Replacement Procedures 5.6 Memory Module Spare Part Number Information 1024-MB, 400 MHz DDR2 512-MB, module compartment cover is included in the Miscellaneous Plastics Kit, spare part number 374746-001. Removing the Memory Module Compartment Cover 5-14 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 91
are slotted to prevent incorrect installation into the memory module socket. Removing the Memory Module Reverse the above procedure to install a memory module. Maintenance and Service Guide 5-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 92
Removal and Replacement Procedures 5.7 Mini PCI Communications Card Spare Part Number Information 802.11b/g, for use in most of the world (MOW) 802.11b/g, for use in for disassembly (refer to Section 5.3). 2. Remove the hard drive cover (refer to Section 5.3). 5-16 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 93
communications card is slotted 4 to prevent incorrect installation. Removing a Mini PCI Communications Card Reverse the above procedure to install a Mini PCI communications card. Maintenance and Service Guide 5-17 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 94
Removal and Replacement Procedures 5.8 Switch Cover Spare Part Number Information For use on notebook models with wireless For use on notebook models without wireless 374754- panel that secure the switch cover to the notebook. Removing the Switch Cover Screws 5-18 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 95
1 to detach it from the notebook. 8. Remove the switch cover 2. Removing the Switch Cover Reverse the above procedure to install the switch cover. Maintenance and Service Guide 5-19 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 96
Removal and Replacement Procedures 5.9 LED Board Spare Part Number Information LED board (includes cable) 378771-001 1. Prepare the notebook for disassembly (refer to Section 5.3). 2. Remove from the alignment pins 4 on the top cover. Releasing the LED Board 5-20 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 97
Removal and Replacement Procedures 6. Slide the LED board to the right 1 until the tabs 2 on the top cover are aligned with the notches 3 on the LED board. 7. Remove the LED board 4. Removing the LED Board Reverse the above procedure to install the LED board. Maintenance and Service Guide 5-21 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 98
Removal and Replacement Procedures 5.10 Keyboard Belgium Denmark France French Canada Germany Greece International Italy Latin America Norway Spare Part Number Information 374741-181 374741-081 374741- the notebook upside down with the front panel toward you. 5-22 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 99
Removal and Replacement Procedures 4. Remove the two PM2.0×8.0 screws that secure the keyboard to the notebook. Removing the Keyboard Screws Maintenance and Service Guide 5-23 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 100
Keyboard 8. Lift the rear edge of the keyboard and swing it forward until it rests on the palm rest. Removing the Keyboard 5-24 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 101
9. Release the zero insertion force (ZIF) connector 1 to which the keyboard cable is connected and disconnect the keyboard cable 2 from the system board. 10. Remove the keyboard. Removing the Keyboard Reverse the above procedure to install the keyboard. Maintenance and Service Guide 5-25 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 102
Removal and Replacement Procedures 5.11 Display Assembly Spare Part Number Information 17.0-inch, WSXGA+WVA with Brightview 17.0-inch, WXGA+ PCI compartment cover (refer to Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) 5-26 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 103
Removal and Replacement Procedures 2. Remove the wireless antenna cables from the top cover holes 1 and from the routing channels 2 through which the cables are routed. 3. Disconnect the display cable 3 from the system board. Disconnecting the Display Cables Maintenance and Service Guide 5-27 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 104
Removal and Replacement Procedures 4. Remove the two PM2.0×8.0 screws that secure the display assembly to the notebook. Removing the Display Screws 5-28 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 105
other notebook components. 6. Remove the two PM2.0×8.0 screws 1 that secure the display assembly to the notebook. 7. Lift the display assembly straight up to remove it 2. Removing the Display Assembly Reverse the above procedure to install the display assembly. Maintenance and Service Guide 5-29 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 106
Removal and Replacement Procedures 5.12 Top Cover Spare Part Number Information Top cover (includes TouchPad) 374750-001 1. 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) 2. Turn the notebook upside down with the rear - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 107
the seven PM2.0×8.0 screws 1 on the surface of the base enclosure and the four PM2.0×8.0 screws 2 in the battery bay. Removing the Top Cover Screws, Part 1 4. Remove the two PM2.0×3.0 screws 1 in the optical drive bay and the four PM2.0×3.0 screws 2 on the rear edge of the base enclosure. Removing - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 108
cable 4 from the system board. 8. Disconnect the display switch module cable 5 from the system board. Disconnecting the TouchPad and LED Board Cables 5-32 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 109
Removal and Replacement Procedures 9. Remove the three PM2.0×8.0 screws that secure the base enclosure to the notebook. Removing the Top Cover Screws 10. Swing the front edge of the top cover up and back 1 until it detaches from the notebook. 11. Lift the top cover straight up 2 to - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 110
Removal and Replacement Procedures 5.13 Infrared Board Spare Part Number Information Infrared board with cable 374760-001 (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) 5-34 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 111
the infrared board 2 from the clip in the base enclosure. Removing the Infrared Board Reverse the above procedure to install the infrared board. Maintenance and Service Guide 5-35 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 112
and Replacement Procedures 5.14 Audio/USB Board Spare Part Number Information Audio/USB board (includes cable) 374761 Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. Infrared - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 113
it is routed. 5. Remove the audio/USB board 4. Removing the Audio/USB Board Reverse the above procedure to install the audio/USB board. Maintenance and Service Guide 5-37 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 114
and Replacement Procedures 5.15 Bluetooth Board Spare Part Number Information Broadcomm Bluetooth wireless card 376651-001 refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) 5-38 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 115
Removal and Replacement Procedures 2. Disconnect the Bluetooth board cable 1 from the system board. 3. Remove the Bluetooth board 2 from the clip in the base enclosure. Removing the Bluetooth Board Reverse the above procedure to install the Bluetooth board. Maintenance and Service Guide 5-39 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 116
Removal and Replacement Procedures 5.16 System Board Spare Part Number Information M24P with 256 MB RAM ( refer to Section 5.5) b. Switch cover (refer to Section 5.8) c. Keyboard (refer to Section 5.10) d. Display assembly (refer to Section 5.11) e. Top cover (refer to Section 5.12) 2. Turn the - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 117
Removal and Replacement Procedures 3. Disconnect the fan cable from the system board through the memory module compartment. Disconnecting the Fan Cables 4. Turn the notebook top-side up with the front panel toward you. Maintenance and Service Guide 5-41 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 118
speaker cable 2 Front panel LED board cable 3 Digital drive board cable 4 Right speaker cable 5 Audio/USB board cable Disconnecting the System Board Cables, Part 1 6. Disconnect the fan cable from the system board. Disconnecting the System Board Cables, Part 2 5-42 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 119
base enclosure 3 Two PM2.0×8.0 screws that secure the heat sink module to the base enclosure Removing the System Board Screws and Screw Locks Maintenance and Service Guide 5-43 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 120
Removal and Replacement Procedures 9. Position the notebook with the front panel toward you. 10. Flex the right rear edge of the base enclosure outward until the expansion port 2 is clear the above procedures to install the system board and the RTC battery. 5-44 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 121
5.17 Speakers Removal and Replacement Procedures Spare Part Number Information Left and right speakers 378521-001 to Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. System - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 122
Removal and Replacement Procedures 3. Remove the two PM2.0×4.0 1 screws that secure the left speaker to the base enclosure. 4. Remove the left speaker 2. Removing the Left Speaker 5-46 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 123
speaker 2, then slide the speaker to the right to remove it 3. Removing the Right Speaker Reverse the above procedure to install the speakers. Maintenance and Service Guide 5-47 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 124
Replacement Procedures 5.18 USB Digital Drive Board Spare Part Number Information USB digital drive board 374759-001 Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. System - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 125
the base enclosure. 3. Remove the digital drive board 2. Removing the Digital Drive Board Reverse the above procedure to install the digital drive board. Maintenance and Service Guide 5-49 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 126
Replacement Procedures 5.19 Base Enclosure Fans Spare Part Number Information Base enclosure middle fan Base enclosure to Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. System - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 127
. 4. Remove the base enclosure middle 3 and right fans 4. Removing the Base Enclosure Fans Reverse the above procedure to install the base enclosure fans. Maintenance and Service Guide 5-51 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 128
Replacement Procedures 5.20 Modem Board Modem board Spare Part Number Information 374758-001 1. Prepare the notebook for Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 129
Removal and Replacement Procedures 3. Remove the PM2.0×3.0 screw 1 that secures the modem board to the system board. 4. Remove the modem board 2. Removing the Modem Board Reverse the above procedure to install the modem board. Maintenance and Service Guide 5-53 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 130
and Replacement Procedures 5.21 Heat Sink Module Spare Part Number Information Heat sink module (includes left fan to Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. System - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 131
side to detach the module from the processor. Removing the Heat Sink Module Reverse the above procedure to install the heat sink module. Maintenance and Service Guide 5-55 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 132
Removal and Replacement Procedures 5.22 Processor Spare Part Number Information Intel Pentium 4 560 (3.6-GHz) Intel Pentium Section 5.7) d. Switch cover (refer to Section 5.8) e. Keyboard (refer to Section 5.10) f. Display assembly (refer to Section 5.11) g. Top cover (refer to Section 5.12) h. - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 133
to the processor and system board. 2. Slide the tip of the processor release arm to the right 1 until it clears the stop on the socket 2. 3. Manually swing the arm up and back as far as it will freely go 3. Disengaging the Processor Release Arm Maintenance and - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 134
aligned in the front right corner when you install the processor. Removing the Processor Reverse the above procedure to install the processor. 5-58 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 135
Operating current 19.0 V dc @ 7.1 A/9.5 A - 135 W/180 W 7.1 A/9.5 A Temperature Operating Nonoperating 10°C to 35°C -20°C to 60°C 5°F to 95°F -4°F to 140°F Relative humidity (noncondensing) Operating Nonoperating 10% to 90% 5% to 95% 10% to 90% 5% to 95% Maintenance and Service Guide 6-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 136
Specifications Table 6-1 Notebook (Continued) Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) -15 m to 3,048 m -50 ft to 10,000 Nonoperating 0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate 1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 137
Specifications Table 6-2 17.0-inch, WSXGA+WVA Brightview Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 23.00 cm 36.80 cm 43.40 cm Up to 16.8 million - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 138
Specifications Table 6-3 17.0-inch, WXGA+WVA Brightview Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle 23.00 cm 36.80 cm 43.40 cm Up to 16.8 million - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 139
Specifications Table 6-4 Hard Drives, Part 1 100-GB* 100-GB* 80-GB* 80-GB* Dimensions Height Width Weight 9.5 mm 70 mm 99 when referring to hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. Maintenance and Service Guide 6-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 140
Specifications Table 6-5 Hard Drives, Part 2 60-GB* 60-GB* 40-GB* Dimensions Height Width Weight 9.5 mm 70 mm 102 g 9.5 when referring to hard drive storage capacity. Actual accessible capacity is less. †Actual drive specifications may differ slightly. 6-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 141
Specifications Table 6-6 Primary 12-cell, Li-Ion Battery Pack Dimensions Height Width Depth Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature 6.6 Ah 48 Wh 5°C to 45°C 0°C to 60°C 0.79 in 6.22 in 4.69 in 0.75 lb 41°F to 113°F 32°F to 140°F Maintenance and Service Guide 6-7 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 142
DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) CD Digital Audio CD-XA ready (Mode 2, Form 1 and 2) CD-I ready (Mode 2, Form 1 and 2) CD-R, CD-RW Photo CD (single and multisession) CD-Bridge Write: CD-R and CD-RW 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 6-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 143
Specifications Table 6-7 24X DVD/CD-RW Combo Drive DMA mode 2 3600 KB/s (150 KB/s at 1X CD rate) 1500 KB/s (150 KB/s at 1X CD rate) 3600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1352 KB/s at 1X DVD rate) 16.6 MB/s Startup time < 15 seconds Stop time < 6 seconds Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 144
Specifications Table 6-8 8X DVD±RW/R and CD-RW Combo Drive Applicable disk Center hole diameter Disk diameter Standard disc Mini disc Read: DVD-R, DVD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), CD-ROM (Mode 1 and 2) (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 6-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 145
CD rate) 1,200 KB/s (150 KB/s at 1X CD rate) 3,600 KB/s (150 KB/s at 1X CD rate) 10,800 KB/s (1,352 KB/s at 1X DVD rate) 5,400 KB/s (1,352 KB/s at 1X DVD rate) 2,700 KB/s (1,352 KB/s at 1X DVD rate) 16.6 MB/s < 15 seconds < 6 seconds Maintenance and Service Guide 6-11 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 146
System Function DMA0 not applicable DMA1* not applicable DMA2* not applicable DMA3 not applicable DMA4 Direct memory access controller DMA5* Available for PC Card DMA6 Not assigned DMA7 Not assigned *PC Card controller can use DMA 1, 2, or 5. 6-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 147
Specifications Table 6-10 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Standard 101-/102-Key or Microsoft Natural fast Ethernet Controller *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. Maintenance and Service Guide 6-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 148
Specifications Table 6-10 System Interrupts (Continued) Hardware IRQ System Function IRQ11 Intel Synaptics PS/2 touch pad IRQ13 Numeric data processor IRQ14 Primary IDE channel IRQ15 Secondary IDE channel ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 149
chipset configuration registers Unused 87334 "Super I/O" configuration for CPU Counter/timer registers Unused Keyboard controller Port B Unused Keyboard controller Unused NMI enable/RTC Unused DMA page registers Unused Port A Unused Interrupt controller no. 2 Maintenance and Service Guide 6-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 150
Specifications Table 6-11 System I/O Addresses (Continued) I/O Address (hex) 0A2 - 2A0 - 2A7 2A8 - 2E7 2E8 - 2EF System Function (shipping configuration) Unused DMA controller no. 2 Unused Coprocessor busy clear/reset Unused Unused Secondary fixed disk controller Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 151
Specifications Table 6-11 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - /default) Unused FM synthesizer-OPL3 Unused VGA Reserved (parallel port/no EPP support) VGA PC Card controller in CPU Unused Internal modem "A" diskette controller Serial port (COM1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 152
Specifications Size 640 KB 128 KB 48 KB 160 KB 64 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB Table 6-12 System Memory Base memory Video memory Video BIOS Unused System BIOS Extended memory Super extended memory Unused Video memory (direct access) Unused System BIOS 6-18 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 153
A Connector Pin Assignments Table A-1 Universal Serial Bus Pin Signal 1 +5 VDC 2 Data - Pin Signal 3 Data + 4 Ground Maintenance and Service Guide A-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 154
Receive - 7 Unused 8 Unused Table A-3 S-Video-Out 123 4 56 7 Pin Signal Pin Signal 1 S-VHS color (C) signal 5 TV-CD 2 Composite video signal 6 S-VHS intensity ground 3 S-VHS intensity (Y) signal 7 Composite video ground 4 S-VHS color ground A-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 155
External Monitor Pin Signal 1 Red analog 2 Green analog 3 Blue analog 4 Not connected 5 Ground 6 Ground analog 7 Ground analog 8 Ground analog Pin Signal 9 +5 VDC 10 Ground 11 Monitor detect 12 DDC 2B data 13 Horizontal sync 14 Vertical sync 15 DDC 2B clock Maintenance and - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 156
Connector Pin Assignments Table A-5 RJ-11 (Modem) Pin Signal 1 Unused 2 Tip 3 Ring Pin Signal 4 Unused 5 Unused 6 Unused A-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 157
Connector Pin Assignments Table A-6 Audio-In (Microphone) Pin Signal 1 Audio signal in 2 Audio signal in Pin Signal 3 Ground Maintenance and Service Guide A-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 158
Connector Pin Assignments Table A-7 Audio-Out (Headphone) Pin Signal 1 Audio out, left channel 2 Audio out, right channel Pin Signal 3 Ground A-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 159
or 220 to 240 volts AC. The power cord set included with the notebook meets the requirements for use in the country where the equipment is purchased. Power cord sets for use in other countries must meet the requirements of the country where the notebook is used. Maintenance and Service Guide B-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 160
voltage rating of 125 or 250 V AC, as required by each country's power system. ■ The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the notebook. B-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 161
Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy UTE VDE IMQ METI KEMA NEMKO SEMKO SEV Applicable Note Number 1 1 1 2 1 1 1 1 1 3 1 1 1 1 Maintenance and Service Guide B-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 162
The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. B-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 163
C Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 374744-001. Maintenance and Service Guide C-1 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 164
(screws are captured on the cover by C clips; documented in Section 5.3) 2 One screw that secures the memory module compartment cover to the notebook (screw is captured on the cover by a C clip; documented in Section 5.6) Phillips M2.0×5.0 Screw Locations C-2 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 165
Screw Listing Table C-2 Phillips PM2.5×4.0 Screw mm Color Qty. Length Thread Silver 4 4.0 mm 2.5 mm Where used: Four screws that secure the hard drive frame to the hard drive (documented in Section 5.3) Head Width 4.0 mm Phillips M2.5×4.0 Screw Locations Maintenance and Service Guide C-3 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 166
the notebook (documented in Section 5.5) 2 Five screws that secure the switch cover to the notebook (documented in Section 5.8) 3 Two screws that secure the keyboard to the notebook (documented in Section 5.10) Head Width 4.0 mm Phillips M2.0×8.0 Screw Location C-4 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 167
35 8.0 mm 2.0 mm Where used: 1 Two screws that secure the display assembly to the notebook (documented in Section 5.11) 2 Three screws that secure the top cover to the notebook (documented in Section 5.12) Head Width 4.0 mm Phillips M2.0×8.0 Screw Locations Maintenance and Service Guide C-5 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 168
Table C-3 Phillips PM2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 35 8.0 mm 2.0 mm Where used: Two screws that secure the display assembly to the notebook (documented in Section 5.11) Head Width 4.0 mm Phillips M2.0×8.0 Screw Locations C-6 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 169
Listing Table C-3 Phillips PM2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 35 8.0 mm 2.0 mm Where used: Eleven screws that secure the top cover to the notebook (documented in Section 5.12) Head Width 4.0 mm Phillips M2.0×8.0 Screw Locations Maintenance and Service Guide C-7 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 170
Table C-3 Phillips PM2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 35 8.0 mm 2.0 mm Where used: Two screws that secure the heat sink module to the notebook (documented in Section 5.21) Head Width 4.0 mm Phillips M2.0×8.0 Screw Locations C-8 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 171
Listing Table C-3 Phillips PM2.0×8.0 Screw (Continued) mm Color Qty. Length Thread Black 35 8.0 mm 2.0 mm Where used: One screw that secures the left speaker to the notebook (documented in Section 5.17) Head Width 4.0 mm Phillips M2.0×8.0 Screw Location Maintenance and Service Guide C-9 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 172
mm 2.0 mm 4.0 mm Where used: 1 Two screws that secure the base enclosure left fan to the notebook (documented in Section 5.19) 2 Four screws that secure the base enclosure right fan to the notebook (documented in Section 5.19) Phillips M2.0×8.0 Screw Locations C-10 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 173
Screw Listing Table C-4 Phillips PM2.0×3.0 Screw mm Color Qty. Length Black 7 3.0 mm Where used: Six screws that secure the top cover to the notebook (documented in Section 5.12) Thread 2.0 mm Head Width 4.0 mm Phillips M2.0×3.0 Screw Locations Maintenance and Service Guide C-11 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 174
Listing Table C-4 Phillips PM2.0×3.0 Screw (Continued) mm Color Qty. Length Thread Black 7 3.0 mm 2.0 mm Where used: One screw that secures the modem board to the notebook (documented in Section 5.20) Head Width 4.0 mm Phillips M2.0×3.0 Screw Location C-12 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 175
Screw Listing Table C-5 Phillips PM2.0×6.0 Screw mm Color Qty. Length Thread Black 1 6.0 mm 2.0 mm Where used: One screw that secures the audio/USB board to the notebook (documented in Section 5.14) Head Width 4.0 mm Phillips M2.0×6.0 Screw Location Maintenance and Service Guide C-13 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 176
Table C-6 Hex Socket HM5.0×9.0 Screw Lock mm Color Qty. Length Thread Silver 2 9.0 mm 2.5 mm Where used: Two screw locks that secure the system board to the notebook (documented in Section 5.16) Head Width 5.0 mm Hex Socket HM5.0×9.0 Screw Lock Locations C-14 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 177
Screw Listing Table C-7 Phillips PM2.0×4.0 Screw mm Color Qty. Length Thread Silver 10 4.0 mm 2.0 mm Where used: One screw that secures the LED board to the notebook (documented in Section 5.9) Head Width 4.0 mm Phillips M2.0×4.0 Screw Locations Maintenance and Service Guide C-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 178
Listing Table C-7 Phillips PM2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Silver 10 4.0 mm 2.0 mm Where used: Five screws that secure the system board to the notebook (documented in Section 5.16) Head Width 4.0 mm Phillips M2.0×4.0 Screw Locations C-16 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 179
Listing Table C-7 Phillips PM2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Silver 10 4.0 mm 2.0 mm Where used: Two screws that secure the left speaker to the notebook (documented in Section 5.17) Head Width 4.0 mm Phillips M2.0×3.0 Screw Location Maintenance and Service Guide C-17 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 180
Table C-7 Phillips PM2.0×4.0 Screw (Continued) mm Color Qty. Length Thread Silver 10 4.0 mm 2.0 mm Where used: Two screws that secure the digital drive board to the notebook (documented in Section 5.18) Head Width 4.0 mm Phillips M2.0×4.0 Screw Locations C-18 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 181
Screw Listing Table C-8 Phillips PM1.5×3.5 Screw mm Color Qty. Length Thread Silver 1 3.5 mm 1.5 mm Where used: One screw that secures the right speaker to the notebook (documented in Section 5.17) Head Width 3.5 mm Phillips M1.5×3.5 Screw Location Maintenance and Service Guide C-19 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 182
-Loaded Shoulder Screw mm Color Qty. Length Thread Silver 4 12.0 mm 2.0 mm Where used: Four screws that secure the heat sink module to the notebook (documented in Section 5.21) Head Width 6.0 mm Phillips M2.0×12.0 Spring-Loaded Shoulder Screw Locations C-20 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 183
Index 1394 port 1-6 A AC adapter, spare part numbers 3-11, 3-18, 3-20 AC power light 1-5 arrow keys 1-11 audio troubleshooting 2-21 audio/USB board removal 5-36 spare part number 3-5, 3-19, 5-36 Audio/Video Cable Kit, spare part number 3-10 audio-in (microphone) jack location 1-8 pin assignments - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 184
10 spare part number 3-10 disassembly sequence chart 5-3 diskette drive, OS not loading 2-19 diskette drive, USB, spare part number 3-14 display assembly removal 5-26, 5-48, 5-50, 5-52 spare part numbers 3-3, 3-16, 3-17, 5-26, 5-48, 5-50, 5-52 specifications 6-3, 6-4 display release button 1-5 DMA - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 185
Drive removal 5-12 spare part number 3-5, 3-9, 3-17, 5-12 specifications 6-10 DVD-ROM drive OS not loading 2-20 precautions 4-3 E electrostatic discharge 4-4, 4-8 Entertainment Y-cable, spare part number 3-10 exhaust vents 1-7, 1-8, 1-9, 1-13, 1-16 expansion base, troubleshooting 2-14 expansion port - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 186
number 3-5, 3-19, 5-54 I I/O address specifications 6-15 infrared board removal 5-34 spare part number 3-7, 3-19, 5-34 interrupt specifications 6-13 K keyboard removal 5-22 spare part numbers 3-3, 3-17, 3-18, 5-22 troubleshooting 2-24 keyboard components 1-9, 1-10 keypad keys 1-11 L label area 1-17 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 187
power cord set requirements B-2 spare part numbers 3-12, 3-13, 3-14, 3-15, 3-16 power management features 1-4 power, troubleshooting 2-8 power/standby button 1-13 power/standby light 1-5 processor removal 5-56 spare part numbers 3-5, 5-56 Q Quick Launch buttons 1-13 Maintenance and Service Guide - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 188
cable slot 1-9 serial number 3-1, 5-2 service considerations 4-2 speakers location 1-5 removal 5-45 spare part number 3-5, 3-20, 5-45 specifications battery pack 6-7 display 6-3, 6-4 DMA 6-12 DVD/CD-RW Combo Drive 6-8 DVD±RW/R and CD-RW Combo Drive 6-10 hard drive 6-5, 6-6 I/O addresses 6-15 - HP 8270 | HP Pavilion zd8000 Notebook PC - Maintenance and Service Guide - Page 189
diskette drive, spare part number 3-11 USB travel mouse, spare part number 3-11, 3-14 V video troubleshooting 2-12 volume buttons 1-13 W Windows applications key 1-11 Windows logo key 1-11 wireless button 1-15 wireless light 1-15 workstation precautions 4-6 Maintenance and Service Guide Index-7
Maintenance and Service
Guide
HP Pavilion zd8000 Notebook PC
Document Part Number: 372712-002
February 2008
This guide is a troubleshooting reference used for maintaining
and servicing the notebook. It provides comprehensive
information on identifying notebook features, components, and
spare parts; troubleshooting notebook problems; and performing
notebook disassembly procedures.