HP 9000 rp8440 BCS Global Limited Warranty and Technical Support - Page 11

Service Delivery Method, Maintenance Tasks

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Table 1 BCS Servers - Hardware Product Warranty Offering (continued) Product Warranty Period rx2660, rx3600, 3 years rx6600, rx2800 i2 & i4 Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Remote monitoring & email notification of errors & events CSR6: Available on some parts and mandatory on some. Go to www.hp.com/ go/csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Notes and Exceptions rx4640, rx5670 3 year Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response rx7620, rx7640 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day rx8620, rx8640 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Same business 4-hour response Trusted Compliance 1 year Solution for Energy, Compliance Log Warehouse Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Onsite Warranty Service Same business 4-hours Firmware upgrade and pre-upgrade tasks 1 Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels, to extend and expand your standard hardware product warranty. For details, please consult product specifications at www.hp.com. 2 To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience, these features must be enabled at time of installation. 3 For a more complete list and details - see "Customer responsibilities" (page 6) and "Customer self repair " (page 7). 4 For more details - see "On-site warranty service" (page 7) and "Parts only warranty service" (page 7). 5 Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of one (1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided "AS IS". However, non-HP 6 CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure. For more details - see "Customer self repair " (page 7). Limited warranty period 11

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Table 1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts and
Remote
monitoring &
email
3 years
rx2660, rx3600,
rx6600, rx2800 i2
& i4
either remotely or through
CSR
6
Normal business hours
mandatory on some.
Go to w
w
w
.hp
.co
m/
go/c
sr
par
ts
for
component CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service for
service events not remedied
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
3 year
rx4640, rx5670
either remotely or through
CSR
6
Normal business hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
notification of
errors & events
Next business day response
Onsite Warranty Service
Normal Business Hours
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
rx7620, rx7640
Next Business Day
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring and
email
1 year
rx8620, rx8640
4-hour response
w
w
w
.hp
.co
m/go/
notification of
c
sr
par
ts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
errors and
events
Onsite Warranty Service
Same business
CSR
6
: Available on
some parts. Go to
Remote
monitoring &
email
1 year
Trusted Compliance
Solution for Energy,
Compliance Log
Warehouse
4-hours
w
w
w
.hp
.co
m/go/
c
sr
par
ts
for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
notification of
errors & events
1
Warranty details in this table reflect base hardware warranty offerings. Enhancements to base hardware warranty may
be included with your HP Hardware Product. HP Care Pack Services may also be purchased to upgrade service levels,
to extend and expand your standard hardware product warranty. For details, please consult product specifications at
w
w
w
.hp
.co
m
.
2
To take full advantage of HP's remote monitoring & support solutions and maximize the service delivery experience,
these features must be enabled at time of installation.
3
For a more complete list and details – see
“Customer responsibilities” (page 6)
and
“Customer self repair ” (page 7)
.
4
For more details – see
“On-site warranty service” (page 7)
and
“Parts only warranty service” (page 7)
.
5
Interconnects include Pass-thru modules and switches. HP branded switches have a maximum warranty period of one
(1) year regardless of the warranty period for the system in which they are installed. Non-HP options are provided “AS
IS”. However, non-HP
6
CSR = Customer Self Repair: Remote telephone support with parts replacement when diagnostic tests confirm part failure.
For more details – see
“Customer self repair ” (page 7)
.
Limited warranty period
11