HP 920c User Guide
HP 920c - Deskjet Color Inkjet Printer Manual
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- HP 920c | User Guide - Page 1
the line cord will not be damaged. 10. If the product does not operate normally, see Troubleshooting. 11. No operator-serviceable parts inside. Refer servicing to qualified service personnel. Complete the following information. You'll need it if you contact your dealer or Hewlett-Packard Company - HP 920c | User Guide - Page 2
6/23/99 10:50 am Catapult (UG) ............ HP Fax Series 900 User's Guide HP Company Confidential - HP 920c | User Guide - Page 3
Fax Loading Blank Paper 1 Sending Faxes 2 Receiving Faxes 3 Choosing automatic versus manual fax receiving 3 Making Copies 4 Set Up to Receive Faxes Do you have a dedicated phone line that will receive calls only for your HP Fax 5 Do you have distinctive ringing 6 Are you using the same phone - HP 920c | User Guide - Page 4
26 Common problems 26 Error messages 27 Support and Specifications Getting Assistance 29 Sources of Information and Help 30 Paper Types and Sizes 32 Ordering Information 32 Obtaining a Material Safety Data Sheet 33 Product Specifications 33 Regulatory Information 36 Hewlett-Packard Limited - HP 920c | User Guide - Page 5
Pull up the Paper Extension at the back of the extension HP Fax to support the paper. ABC DEF On/Off GHI JKL MNO Answer of paper, print side forward, behind the stack guides on the Rear Tray as shown. If necessary, pinch and slide the left paper guide to fit the paper. 4 Push the Front Tray - HP 920c | User Guide - Page 6
the printed side facing away from you. If necessary, adjust the document guides on the tray for the width of your document. Note: Always remove staples (as when using a calling card), or if the normal dialing method does not work. 1 Press Start. 2 When you hear the dial tone, dial using the keypad - HP 920c | User Guide - Page 7
Press the Answer Mode button on the front panel to switch between automatic and manual answering. z If Manual shows in the display, your HP Fax will not automatically answer incoming calls. You must answer fax calls manually using these steps. 1 Make sure there are no documents in the front tray, or - HP 920c | User Guide - Page 8
pages) in the front tray with the printed side away from you. If necessary, adjust the document guides for the width of your document. Note: Always remove staples and paper clips from your original before copying copying. Note: To stop copying at any time, press Stop. ...4 HP Company Confidential - HP 920c | User Guide - Page 9
line(s), answering machine, modem, and/or voice mail will determine whether you can receive faxes automatically or must receive them manually. Answer these questions to determine how you can receive faxes with your HP Fax. Do you have a dedicated phone line that will receive calls only for your - HP 920c | User Guide - Page 10
number of rings you want is displayed, press Start. 6. If you have a modem on this phone line, turn off the setting in the modem's software that automatically receives faxes to your PC; otherwise, your HP Fax will not receive faxes properly. Your HP Fax is now ready for use. No: Continue reading - HP 920c | User Guide - Page 11
receive voice calls and faxes? No: Follow the "dedicated phone line" instructions on page 5. Yes: Continue reading. Do you have an answering machine or stay on the line until you hear the HP Fax connect, then hang up. 3b. If you select Manual... To receive faxes: When you answer a phone - HP 920c | User Guide - Page 12
manually (follow the directions under step 2 on page 7). You cannot receive faxes automatically unless you subscribe to a distinctive ring service. Refer to page 6 for distinctive ringing information and setup instructions HP Fax and turn off the voice call answering feature in the modem software. - HP 920c | User Guide - Page 13
until Auto appears in the display. 6. Set the number of rings to answer on your answering machine or your voice modem software to 4 or fewer rings. 7. You must set the HP Fax to answer in more rings than your B answering machine. Press Menu, 7 (Basic Fax Setup), 3 (Rings to Answer). Press to select - HP 920c | User Guide - Page 14
11/13/98 2:00 am Catapult (US) ...10 HP Company Confidential - HP 920c | User Guide - Page 15
11/13/98 1:52 am Catapult (US) 3Using the Menu to Customize your HP Fax ... The HP Fax uses a menu system that allows you to control how your copies and faxes look. choices. The current setting will be shown by an asterisk (*). Press Start when your choice is displayed. ... HP Company Confidential - HP 920c | User Guide - Page 16
for photos/graphics; slowest transmission speed The first three settings are black and white only. Photo supports the gray scale. Remember, the HP Fax will only fax at the highest resolution supported by the receiving fax machine. Fax/Copy Contrast First then press press 2 Menu Change this - HP 920c | User Guide - Page 17
a map of the menu system and your current settings. Self Test Report: Helps diagnose print cartridge problems. Automatic Reports Setup: (also in Advanced Fax Setup, Menu, 8, 2) Automatic Reports Setup fax is sent. Off: Does not print fax reports automatically. ...13 HP Company Confidential - HP 920c | User Guide - Page 18
delete it, or press or to scroll to an entry you want to delete. With the code you want to delete displayed, press Start. ...14 HP Company Confidential - HP 920c | User Guide - Page 19
a name for the group. Press Start. See "Entering Text" on page 12. If you want to add another group, press 1, or press 2 to finish. ...15 HP Company Confidential - HP 920c | User Guide - Page 20
to fit letter-size length Lgl to Ltr-74%: Reduces legal-size original to letter-size Minimum-50%: Reduces an original to half size ...16 HP Company Confidential - HP 920c | User Guide - Page 21
be sure the document is loaded prior to its scheduled send time. To cancel a scheduled fax: Press Menu, then 6, then 3 and follow the prompts. ...17 HP Company Confidential - HP 920c | User Guide - Page 22
6 Menu 4 then press Fax Forwarding If you are going to be away from your fax machine, you can enter the number of another machine. The HP Fax will receive your faxes and resend them to that number. Press Menu, then 6, then 4. To cancel fax forwarding: Press Menu, then 6, then 4 and follow - HP 920c | User Guide - Page 23
to view paper size choices. With your choice displayed, press Start. Dial Mode First then press press 7 Menu 5 then press Set whether you want the HP Fax to use tone or pulse dialing. Press Menu, then 7, then 5. 9 : Press or to toggle between tone and pulse mode. With the correct dial mode - HP 920c | User Guide - Page 24
: Reports every time a fax is sent. Off: Does not print fax reports automatically. First then press press 8 Menu 3 then press Busy Redial The HP Fax automatically redials at intervals after a busy signal. You can turn this setting off. Press Menu, then 8, then 3. Note: To immediately redial the - HP 920c | User Guide - Page 25
more than one number, each with its own distinctive ring pattern. This is a service provided by your telephone company (see page 6). Important: If you do not have this service, the Distinctive Ring feature on the HP Fax will not work and the Answer Ring Pattern should be set to All Rings. Press Menu - HP 920c | User Guide - Page 26
The HP Fax is set to Auto. z Your telephone answering machine is connected directly to the HP Fax. Print Cartridge Cleaning the print cartridges may solve some print problems but should stored in memory; for example, if your print cartridge runs out of ink while printing a fax. Press Menu, then 9, - HP 920c | User Guide - Page 27
Maintenance To keep your HP Fax working at its best, regularly perform the maintenance described below. Important: Unprinted faxes in memory will be lost if you unplug the HP Fax. Cleaning the HP Fax Keep your HP Fax clean to ensure that it delivers the best quality service. q Keep fluids away from - HP 920c | User Guide - Page 28
Scrap paper to set the print cartridge on while you are working. 2 Remove the print cartridge: q Turn on the HP Fax and lift the top cover. The print cartridge moves to the center. q With the print cartridge in the center, unplug the power cord. q Remove the print cartridge and place it on its side - HP 920c | User Guide - Page 29
container with a clean, moistened swab. 7 Test the HP Fax: q Reinstall the print cartridge, and close the top cover. q Reconnect the power cord. q Print a self test page. (Press Menu, 3, then 5, see page 13.) q Examine the printout for ink streaking. If necessary, repeat the procedure until the self - HP 920c | User Guide - Page 30
use soap and water to clean the rollers. Troubleshooting This section provides solutions to the most common problems you might experience while using your HP Fax. Common problems The HP Fax won't pick up paper from the rear tray. q Use only paper that works with the HP Fax. See page 32 for a list - HP 920c | User Guide - Page 31
. Solution: Open the HP Fax's top cover. Either Scanner replace the scanner cover and close the cover, cover or remove the scanner cover, replace it, then close the cover. q Low on ink Problem: Your print cartridge is low on ink. Solution: Replace the print cartridge. ...27 HP Company Confidential - HP 920c | User Guide - Page 32
11/13/98 3:08 pm Catapult (US) ...28 HP Company Confidential - HP 920c | User Guide - Page 33
of the problem, including any error messages. Purchase date and proof of purchase. (Refer to the "Hewlett- Packard Limited Warranty Statement," on page 40.) Caution: To avoid printing problems and ink spillage, remove the print cartridge before repackaging and shipping the HP Fax...HP Company - HP 920c | User Guide - Page 34
2/3/99 2:00 pm Catapult (US) Sources of Information and Help HP Customer Care Centers Call your HP Customer Care Center for technical help with setup and operation, or information 0800 445 543 +63 2 867 3551 +65 (0) 272 5300 +886 (0) 2 717 0055 +66 (0) 2 661 4011 ...30 HP Company Confidential - HP 920c | User Guide - Page 35
2/3/99 2:00 pm Catapult (US) HP First Call HP First for troubleshooting tips and detailed product support, all sent by fax. For more information about HP fax-back support see: http://www.hp.com/cpso-support/guide/psd/hp1stinfo.html North and Latin America Outside the U.S. and Canada (208) 344- - HP 920c | User Guide - Page 36
Black Inkjet Print Cartridge (40 ml) Black Inkjet Print Cartridge (20 ml) Media HP Premium Inkjet Paper (U.S. letter) HP Premium Inkjet Paper (A4) HP Premium Heavyweight Inkjet Paper (U.S. letter) HP Bright White Inkjet Paper (U.S. letter) HP Bright White Inkjet Paper (A4) HP Reorder Number 51629A - HP 920c | User Guide - Page 37
the print cartridges (HP Part Numbers 51629A and 51629G), mail a request to this address: Hewlett-Packard Direct Marketing Organization ) Without tray installed: 17.0w x 11.25d x 8.15h (in.); 430w x 285d x 207h (mm) Weight: 15 lb (6.80 kg) Power Supply: 100-240 V, grounded Power Consumption: 30 - HP 920c | User Guide - Page 38
Margins (Copying) Top margin = 2.0 mm Bottom margin = 11.0 mm Left/Right margins: U.S. letter = 8.0 mm (each) A4 = 8.0 mm (each) Paper/Media Types (Front Tray): Plain paper, HP Scan/Copy Sleeves Paper Weight (Front Tray): 20 to 24 lb (75 to 90 g/m2) ...34 - HP 920c | User Guide - Page 39
Declaration of Conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's Name: Manufacturer's Address: Hewlett-Packard Company 16399 West Bernardo Drive San Diego, CA 92127-1899, USA declares that the product Product Name: HP Fax Series 900 Fax/Copier Model Number: Product Options - HP 920c | User Guide - Page 40
FCC compliant telephone cord and modular plug service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual the software. installation. However, there is no guarantee that interference will not occur in a particular installation - HP 920c | User Guide - Page 41
an authorized HP service agency Problems." This booklet is available from the US Government Printing Office, Washington DC 20402, Stock No. 004000-00345-4. Caution: Changes or modifications not expressly approved by Hewlett-Packard also be installed using an acceptable of the power utility, telephone - HP 920c | User Guide - Page 42
Series guide service with which it was not designed to be compatible. Failure of the equipment to work problems occurring, the user should contact the supplier or maintainer of the equipment. 9. Interconnection directly, or by way of other equipment, of ports marked "SAFETY WARNING, see instructions - HP 920c | User Guide - Page 43
shock hazard, do not expose this product to rain or any type of moisture. CAUTION CONNECT ONLY EQUIPMENT COMPLYING WITH EN41003 TO THIS FAX. ...39 HP Company Confidential - HP 920c | User Guide - Page 44
the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5. If - HP 920c | User Guide - Page 45
, when used in accordance with the Product documentation provided by HP (including any instructions for installing patches or upgrades), provided that all other products (e.g., hardware, software, firmware) used in combination with such HP Product(s) properly exchange date data with it. The duration - HP 920c | User Guide - Page 46
Call waiting 29 Calling card sending faxes with 2 Clean print cartridge 22 Cleaning HP Fax 23 paper rollers 25 print cartridge 24 Contrast setting 12 Copies making 4 photo 16 reducing 16 information to get before calling Support Center 29 HP Customer Support Center 30 HP Fax HP Company Confidential - HP 920c | User Guide - Page 47
sizes supported 32 Paper tray 1 PC modem 8 Phone line several numbers 6 Poll to receive 18 Polling 18 Poor quality phone lines 21 Print cartridge cleaning 24 ordering 32 Print cover page 17 Print faxes in memory 22 Print reports 13 Problem solving check the environment 29 Problems troubleshooting 26 - HP 920c | User Guide - Page 48
tray 1 Receiving faxes 5-9 Answer Mode 3 automatic 3 extension phone 3 manual 3 Redial no answer 20 when busy 20 Reduce to fit 16 Technical support information sources 30 Telephone FCC regulations 36 Tips for loading paper 32 Tone dialing 19 Triple rings 6 Troubleshooting specific problems 26 - HP 920c | User Guide - Page 49
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.......................................................................................................................................................
HP Company Confidential
6/23/99
10:50
am
Catapult (UG)
US
.........................................................................................................................................................
© Copyright Hewlett-Packard Company, 1999
All rights are reserved. No part of the document may be
photocopied, reproduced, or translated to another
language without the prior written consent of Hewlett-
Packard Company.
Publication number:
C4647-90001
Second Edition, July 1999
Printed in Singapore
This product is approved for use only in the
country in which it was purchased.
Local country
laws may prohibit the use of this product outside the
country of purchase. It is strictly forbidden by law in
virtually every country to connect nonapproved
telecommunications equipment (fax machines) to public
telephone networks.
Notice
The information contained in this document is subject to
change without notice.
Hewlett-Packard shall not be liable for errors contained
herein or for consequential damages in connection with
the furnishing, performance, or use of this material.
Governmental regulations regarding communication can
be found in Chapter 5.
Safety Information
Always follow basic safety
precautions when using this product to
reduce risk of injury from fire or
electric shock.
1.
Read and understand all instructions in the
Quick
Setup Sheet
.
WARNING:
Potential Shock Hazard
2.
Use only a grounded electrical outlet when
connecting the HP Fax to a power source. If you
don’t know whether the outlet is grounded, check
with a qualified electrician.
3.
Telephone lines can develop hazardous voltages. To
avoid electrical shock, do not touch the contacts on
the end of the cord, or any of the sockets on the
HP Fax. Replace damaged cords immediately.
4.
Never install telephone wiring during a lightning
storm.
5.
Observe all warnings and instructions marked on the
product.
6.
Unplug this product from wall outlets and telephone
jacks before cleaning.
7.
Do not install or use this product near water or when
you are wet.
8.
Install the product securely on a stable surface.
9.
Install the product in a protected location where no
one can step on or trip over the line cord, and where
the line cord will not be damaged.
10. If the product does not operate normally, see
Troubleshooting.
11. No operator-serviceable parts inside. Refer servicing
to qualified service personnel.
Complete the following information. You’ll need it if you contact your dealer or Hewlett-Packard Company:
Date of Purchase:
Serial Number:
(Located on the back of the machine.)