HP A524x HP Pavilion Desktop PC - Warranty and Support Guide - Page 4

Send-In Repair Service HP will arrange to have your PC picked up and delivered to an HP Central Repair Center. We pay for the round-trip shipping and handling. This service is free for the duration of the hardware warranty period. There are a few limitations and exclusions to this warranty (as well as some important details) and you'll find them described, in legal language, beginning on the next page. Carry-In Service You also have the option of taking your PC to an HP Authorized Service Provider (ASP). The ASP can facilitate the service on your PC. Visit www.hp.com/us/support to find the nearest authorized support provider in your area. HP Out-of-Warranty Support Options Even after your warranty has ended, HP can still provide you with service and support options. • For Visa and MasterCard holders in the United States or calls from Canada, please call 1-(800)-474-6836 [1-(800) HP invent] or 905-206-4663 (local to Mississauga). The fee is U.S. $40* per call, charged to your Visa or MasterCard. *Prices are subject to change without notice and may vary based on your product. Recycle - HP Planet Partners HP is sensitive to the environment and has a program, Planet Partners, to make it simple for us to reclaim your old product for recycling. HP will help you recycle your old equipment even if it is not an HP product; we take back all makes and models. Visit our Web site to find out how easy it is to recycle: www.hp.com/recycle Protect Your Investment Obtaining a Warranty Upgrade Upgrade your standard factory warranty to two or three years with the Care Pack. Service coverage begins on product purchase date and you must purchase the pack within the first year after product purchase. The hardware service offering will be determined based on the outcome of system self-test programs run by the customer through the initial call to Customer Care. For more information please visit http://www.hp.com/hps/carepack or call 1-888-999-4747. HP Installation Services Did you know HP offers an installation service for all HP Pavilion home PCs? An HP-approved technician will come to your home or office to set up and test your PC and connect it to your printer. We will also make sure the connection to your Internet service provider, if you have one, is up and running. HP installation services can also provide you with various levels of PC training and orientation to help you get the maximum satisfaction and benefit out of your new HP Pavilion. For more information or to purchase the HP installation service, please call 1-(800)-474-6836 [1-(800) HP invent] (U.S. only). The Legal Language Hewlett-Packard Limited Warranty Statement DURATION OF LIMITED WARRANTY Hardware: Original Systems - 1 year Technical phone assistance to diagnose potential hardware issues - 1 year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase - Original Systems - 1 year If HP receives notice of such defects during the warranty period, HP will replace products that prove to be defective. Replacement (e.g., keyboard, monitor, mouse, etc.) may be either new or like new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for 30 (thirty) days, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software media, which does not execute its programming instructions due to such defects. HP warrants the operation of a network interface card (NIC) only if factory preinstalled by HP, as follows: HP will make sure the correct drivers are installed; HP will make sure that the HP Pavilion recognizes the NIC. NO CONNECTIVITY ISSUES ARE SUPPORTED. 4