HP AF600A HP KVM Server Console Switch G2 User Guide - Page 45

Troubleshooting, Connection length requirements

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Page 45 highlights

Troubleshooting Connection length requirements The HP KVM Server Console Switch G2 offers optimum video performance when the distance between the server and console switch is 15 m (50 ft) or less (1280 x 1024 at 75 Hz). The system is capable of operation at distances up to 30 m (100 ft) at reduced video resolutions (800 x 640 at 60 Hz, worst case). Distance 1280 x 1024 15.24 m (50 ft) X 22.86 m (75 ft) - 30.48 m (100 ft) - 1024 x 768 X - - 800 x 640 X X X Troubleshooting table Problem Solution The local user cannot view the OSD copyright notice. The OSD copyright notice is distorted. • Be sure that the power source is valid. • Be sure that the cables are connected properly. • Be sure that the monitor is valid. The local user cannot view the OSD flag. Preview the preferences in the OSD to determine if the local port display has been disabled or set to time out. If the preferences are set to not display the OSD flag or to have the flag time out, then the OSD flag does not appear. The local user cannot activate or view the OSD, Be sure that the local port keyboard is connected properly and the OSD flag disappears. and that the keyboard is valid. The OSD is distorted or not readable on the local port video display. Be sure that the monitor supports the refresh rate to which target server is set. The activity indicator light ("Console switch components" on page 11) does not display when the console switch is powered on. • Be sure that the console switch is powered on and that the power source is valid. • Be sure that the cables are connected properly The system does not recognize the HP IP Console All HP IP Console Switches must be upgraded with Switch. firmware version 3.0.0 or later. The console switch system is inaccessible because the password is lost. Call the HP Customer Support Center ("HP contact information" on page 47). Video displays are all green or red. • Check the UTP CAT5 cable for breaks or bad crimps. • Check the VGA connection for bent pins. The screen saver does not turn on. Be sure to click OK to confirm the screen saver selection. Click X or press the Esc key to cancel the command. Troubleshooting 45

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Troubleshooting 45
Troubleshooting
Connection length requirements
The HP KVM Server Console Switch G2 offers optimum video performance when the distance between
the server and console switch is 15 m (50 ft) or less (1280 x 1024 at 75 Hz). The system is capable of
operation at distances up to 30 m (100 ft) at reduced video resolutions (800 x 640 at 60 Hz, worst
case).
Distance
1280 x 1024
1024 x 768
800 x 640
15.24 m (50 ft)
X
X
X
22.86 m (75 ft)
—
—
X
30.48 m (100 ft)
—
—
X
Troubleshooting table
Problem
Solution
The local user cannot view the OSD copyright
notice.
The OSD copyright notice is distorted.
•
Be sure that the power source is valid.
•
Be sure that the cables are connected properly.
•
Be sure that the monitor is valid.
The local user cannot view the OSD flag.
Preview the preferences in the OSD to determine if the
local port display has been disabled or set to time out. If
the preferences are set to not display the OSD flag or to
have the flag time out, then the OSD flag does not appear.
The local user cannot activate or view the OSD,
and the OSD flag disappears.
Be sure that the local port keyboard is connected properly
and that the keyboard is valid.
The OSD is distorted or not readable on the
local port video display.
Be sure that the monitor supports the refresh rate to which
target server is set.
The activity indicator light ("
Console switch
components
" on page
11
) does not display
when the console switch is powered on.
•
Be sure that the console switch is powered on and that
the power source is valid.
•
Be sure that the cables are connected properly
The system does not recognize the HP IP Console
Switch.
All HP IP Console Switches must be upgraded with
firmware version 3.0.0 or later.
The console switch system is inaccessible
because the password is lost.
Call the HP Customer Support Center ("
HP contact
information
" on page
47
).
Video displays are all green or red.
•
Check the UTP CAT5 cable for breaks or bad crimps.
•
Check the VGA connection for bent pins.
The screen saver does not turn on.
Be sure to click
OK
to confirm the screen saver selection.
Click
X
or press the
Esc
key to cancel the command.