HP AJ765A HP StorageWorks RDX Removable Disk Backup System User Guide (484933- - Page 31

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2. Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see "Front panel with LEDs" on page 28). Do not insert the object in the hole at an angle. Keep the object straight and apply some force to eject the cartridge. 3. When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and pull the cartridge straight out. 4. Restart your server to reset the RDX Removable Disk Backup System. If using the external device, remember to reconnect the power cable before restarting your server. The RDX Removable Disk Backup System does not appear in the Device Manager If the unit does not appear in the Windows Device Manager and the power LED is green, follow these steps to rescan the hardware: 1. Bring up the Device Manager: • Right-click on My Computer. • Select Manage . • Select Device Manager. 2. Right-click on the top folder (this should be your server's name). Select Scan for Hardware Changes. 3. You should see your RDX Removable Disk Backup System listed under Disk drives. If the device does not appear, restart the server. Unit performance seems slow Make sure your unit is connected to a USB 2.0 port instead of a USB 1.1 port. For best performance connect directly to a USB 2.0 root hub on the PC and not an external hub. If using an external hub, make sure it is USB 2.0 compliant. Be aware that the USB bus shares bandwidth between all USB devices connected to the systems, including the RDX Removable Disk Backup System. The use of cameras, flash memory devices, and so on, on the USB bus will decrease performance of the device. Remove extra devices if they are not necessary. See also "USB Configuration Guide" on page 35. Write Error If the backup application reports a write error, follow these steps: 1. Verify that the write protect switch on the cartridge is set to the padlock open position. 2. Check the cartridge LED on the front of the cartridge. If this LED is amber, the cartridge is not working properly. This may be due to severe damage to the cartridge. Run the RDX utility to obtain more information about the failure. 3. Replace the cartridge if the error persists. Firmware download fails with Windows Server 2003 If the firmware download fails with error invalid parameter and you are using Windows Server 2003, check to ensure you have at least Service Pack 1 installed. System will not complete boot process Some versions of BIOS do not handle large USB removable media correctly. If your system will not complete the boot process, follow the steps below: RDX Removable Disk Backup System 31

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2.
Insert a large straightened paper clip (or similar object) into the Emergency Eject Hole (see
“
Front panel with LEDs
” on page 28). Do not insert the object in the hole at an angle. Keep the
object straight and apply some force to eject the cartridge.
3.
When the cartridge has been ejected by the unit, grasp the exposed sides of the cartridge and
pull the cartridge straight out.
4.
Restart your server to reset the RDX Removable Disk Backup System. If using the external device,
remember to reconnect the power cable before restarting your server.
The RDX Removable Disk Backup System does not appear
in the Device Manager
If the unit does not appear in the Windows Device Manager and the power LED is green, follow these
steps to rescan the hardware:
1.
Bring up the Device Manager:
•
Right-click on
My Computer
.
•
Select
Manage
.
•
Select
Device Manager
.
2.
Right-click on the top folder (this should be your server’s name). Select
Scan for Hardware Changes.
3.
You should see your RDX Removable Disk Backup System listed under
Disk drives
. If the device
does not appear, restart the server.
Unit performance seems slow
Make sure your unit is connected to a USB 2.0 port instead of a USB 1.1 port. For best performance
connect directly to a USB 2.0 root hub on the PC and not an external hub. If using an external hub, make
sure it is USB 2.0 compliant.
Be aware that the USB bus shares bandwidth between all USB devices connected to the systems,
including the RDX Removable Disk Backup System. The use of cameras,
fl
ash memory devices, and so on,
on the USB bus will decrease performance of the device. Remove extra devices if they are not necessary.
See also “
USB Con
fi
guration Guide
” on page 35.
Write Error
If the backup application reports a write error, follow these steps:
1.
Verify that the write protect switch on the cartridge is set to the padlock open position.
2.
Check the cartridge LED on the front of the cartridge. If this LED is amber, the cartridge is not
working properly. This may be due to severe damage to the cartridge. Run the RDX utility to obtain
more information about the failure.
3.
Replace the cartridge if the error persists.
Firmware download fails with Windows Server 2003
If the
fi
rmware download fails with error invalid parameter and you are using Windows Server 2003,
check to ensure you have at least Service Pack 1 installed.
System will not complete boot process
Some versions of BIOS do not handle large USB removable media correctly. If your system will not
complete the boot process, follow the steps below:
RDX Removable Disk Backup System
31