HP All-in-One 200-5150t HP Limited Warranty and Support Guide - 2 Year - Page 12

HP Total Care

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3 If you think you have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are preinstalled on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Go to: http://www.hp.com/support for product information, driver updates, troubleshooting, and much more. 5 If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in English, Spanish (U.S. only), and French (Canada only) at: HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) When you call, please have your product model number, serial number, and date of purchase available. Telephone support is free during your limited warranty period. HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If you have a question or if a problem arises, we offer extensive service and support options available 24/7 to better handle your needs. Go to your computer's Help and Support Center for fast resolutions. For more information about service and support options, both inand out-of-warranty, visit: http://www.hp.com/go/totalcare Or http://www.hp.ca/totalcare (Canada) When Should I Contact HP Total Care Support and Services? • The Help and Support Center or other support tools on your computer do not identify or help solve your problem. • You either do not have Internet access or cannot connect to the Internet to use the HP Technical Support Web site or to chat with qualified online support specialists. • There is obvious damage or a mechanical breakdown with your product, and it does not work. HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French (Canada only) via telephone to provide expert assistance. HP: 1-800-474-6836 (800-HP-invent) Compaq: 1-800-652-6672 (800-OK-Compaq) NOTE: Support options, availability, and hours vary by product, country/region, and language and are subject to change. 10

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10
3
If you think you have a hardware issue, before calling the Customer Care Center, run the
hardware diagnostic tools that are preinstalled on your computer. Click
Start
,
All Programs
,
PC Help & Tools
, and then click
Hardware Diagnostic Tools
.
4
HP Technical Support Web site. Go to:
for product
information, driver updates, troubleshooting, and much more.
5
If you have not solved the problem, call HP Customer Care, toll-free, by phone, 24 hours a day,
seven days a week in English, Spanish (U.S. only), and French (Canada only) at:
HP:
1-800-474-6836
(800-HP-invent)
Compaq:
1-800-652-6672
(800-OK-Compaq)
When you call, please have your product model number, serial number, and date of purchase
available. Telephone support is free during your limited warranty period.
HP Total Care
HP Total Care provides fast, friendly, and effective expert advice for all your HP products. If
you have a question or if a problem arises, we offer extensive service and support options
available 24/7 to better handle your needs. Go to your computer’s Help and Support
Center for fast resolutions. For more information about service and support options, both in-
and out-of-warranty, visit:
Or
(Canada)
When Should I Contact HP Total Care Support and Services?
•
The Help and Support Center or other support tools on your computer do not identify or
help solve your problem.
•
You either do not have Internet access or cannot connect to the Internet to use the HP
Technical Support Web site or to chat with qualified online support specialists.
•
There is obvious damage or a mechanical breakdown with your product, and it does
not work.
HP-trained technicians are available 24/7 in English, Spanish (U.S. only), and French
(Canada only) via telephone to provide expert assistance.
HP:
1-800-474-6836
(800-HP-invent)
Compaq:
1-800-652-6672
(800-OK-Compaq)
NOTE:
Support options, availability, and hours vary by product, country/region, and language and
are subject to change.