HP AlphaServer ES40LP Firmware Update Access for HP AlphaServer Systems

Firmware Update Access for HP AlphaServer Systems

Overview

Access to firmware updates for HP AlphaServer Systems requires product entitlement when

accessed through the HP Support Center (HPSC) support portal.

To download firmware updates on

these products, customers must be entitled to do so with an active contractual support agreement,

HP Care Pack service, or warranty for the specific product being updated and linked to their HP

Support Center User ID.

For additional details, see

More Information on Access to HP Support Materials

.

Frequently Asked Questions

1.

What is happening?

Access to select firmware updates for HP AlphaServer Systems will require entitlement and will

only be available to HP customers with an active contractual support agreement, HP Care Pack

service, or warranty linked to their HP Support Center User ID.

As always, customers must have a

contract or warranty for the specific product being updated.

2.

What is the scope of this change?

This change affects download access to select firmware updates for HP AlphaServer Systems.

Affected firmware updates are categorized into a “Firmware (Entitlement Required)” category when

viewing downloads in the HP Support Center Software & Drivers.

3.

When does this change come into effect?

Entitled access to firmware updates for the products listed in this document will go into effect

beginning December 2013.

4.

Why is HP making this change?

This change brings HP into alignment with current industry practices for proprietary firmware

update distribution.

By obtaining and linking HP support agreements to their HP Support Center

user profile, our customers are provided with the highest-quality resources and information

specific to the HP products in their environment, so they can get the most value from their

technology investments.

Customers referencing their product entitlements also receive a

differentiated experience tailored to their needs and enabling a proactive support experience

through the HP Insight Online portal.

In addition, we provide our HP authorized service

partners

and HP employees preferred firmware access so they can continue to offer excellent service to our

HP customers.

We ask our customers to check their existing support agreements to confirm they