HP AlphaServer ES40LP Firmware Update Access for HP AlphaServer Systems - Page 2

I have a support agreement, but am unable to access entitled firmware. Why?

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are covered or encourage them to obtain a valid support agreement for the HP products in their environments, to access all the valuable information HP provides to its entitled customers 5. What forms of support coverage are required to access the latest firmware updates for HP AlphaServer Systems? An active warranty, HP Care Pack or support agreement for the specific product being updated is required to access the latest firmware updates. Despite access, customers are only authorized to download and use updates for products that are covered by a support contract or warranty. Customers should familiarize themselves with the service offerings, eligibility requirements, and terms of their support agreement. 6. I have a support agreement, but am unable to access entitled firmware. Why? Ensure the support agreement is active and is linked to your HP Support Center User ID. 7. I am an HP ServiceOne, HP AllianceOne or OEM partner, how do I obtain access? Please refer to your Program Specific contact (Partner Business Manager) or Program website for eligibility requirements and process for gaining access. 8. I am an HP Employee, how do I obtain access? HP Employees may access content that requires entitlement by logging into HP Support Center using your Digital Badge. To login with Digital Badge, you must access HP Support Center through the HP Intranet here. 9. I still have a question. Where can I go for assistance? Please contact HP Support Center for further assistance. _____ © Copyright 2013 Hewlett-Packard Development Organization, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements across the company for such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AAx-xxxxENW, Created November 2013 2

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are covered or encourage them to obtain a valid support agreement for the HP products in their
environments, to access all the valuable information HP provides to its entitled customers
5.
What forms of support coverage are required to access the latest firmware updates
for
HP AlphaServer Systems
?
An active warranty, HP Care Pack or support agreement for the specific product being updated is
required to access the latest firmware updates.
Despite access, customers are only authorized to
download and use updates for products that are covered by a support contract or warranty.
Customers should familiarize themselves with the service offerings, eligibility requirements, and
terms of their support agreement.
6.
I have a support agreement, but am unable to access entitled firmware. Why?
Ensure the support agreement is active and is linked to your HP Support Center User ID.
7.
I am an HP ServiceOne, HP AllianceOne or OEM partner, how do I obtain access?
Please refer to your Program Specific contact (Partner Business Manager) or Program website for
eligibility requirements and process for gaining access.
8.
I am an HP Employee, how do I obtain access?
HP Employees may access content that requires entitlement by logging into HP Support Center
using your Digital Badge.
To login with Digital Badge, you must access HP Support Center through
the HP Intranet
here
.
9.
I still have a question. Where can I go for assistance?
Please
contact
HP Support Center for further assistance.
_______________________________________________________________________________________________________________
© Copyright 2013 Hewlett-Packard Development Organization, L.P. The information contained herein is subject to change without
notice. The only warranties for HP products and services are set forth in the express warranty statements across the company for such
products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or
editorial errors or omissions contained herein.
4AAx-xxxxENW, Created November 2013