HP Armada e500 Compaq ArmadaStation EM Maintenance and Service Guide - Page 15

Problems and Solutions, Table 2-1, Solving Docking and Undocking Problems

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Problems and Solutions Table 2-1 Solving Docking and Undocking Problems Problem Probable Cause Recommended Action(s) The computer will not undock The operating system (such as from the ArmadaStation EM. Windows NT) does not support undocking while the computer is on or in Suspend. Exit all applications and turn off the system if you are using Windows NT. If the computer is using Windows 95, the system does not need to be turned off. Security cable is attached. Unlock security cable. The ArmadaStation EM is locked. Unlock the ArmadaStation EM. No AC power. Release the computer from the docking mechanism by sliding the manual release lever to the right. The computer is not properly The computer is not properly Undock the computer and redock it. docked or will not dock. seated in the docking system. No AC power. Release the computer from the docking mechanism by sliding the ArmadaStation EM manual release lever to the right. Table 2-2 Solving Expansion Board Problems Problem Probable Cause Recommended Action(s) Expansion board does not work. Expansion board is not recognized by the system. Expansion board is not properly seated. Appropriate drivers for the expansion board are not installed. Reinstall the expansion board. Obtain the necessary drivers from the expansion board manufacturer. 2-2 Troubleshooting

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2-2
Troubleshooting
Problems and Solutions
Table 2-1
Solving Docking and Undocking Problems
Problem
Probable Cause
Recommended Action(s)
The computer will not undock
from the ArmadaStation EM.
The operating system (such as
Windows NT) does
not support undocking while
the computer is on or in
Suspend.
Exit all applications and turn off the system if
you are using Windows NT. If the computer is
using Windows 95, the system does not need
to be turned off.
Security cable is attached.
Unlock security cable.
The ArmadaStation EM is
locked.
Unlock the ArmadaStation EM.
No AC power.
Release the computer from the docking
mechanism by sliding the manual release
lever to the right.
The computer is not properly
docked or will not dock.
The computer is not properly
seated in the docking system.
Undock the computer and redock it.
No AC power.
Release the computer from the docking
mechanism by sliding the ArmadaStation EM
manual release lever to the right.
Table 2-2
Solving Expansion Board Problems
Problem
Probable Cause
Recommended Action(s)
Expansion board does not
work.
Expansion board is not
properly seated.
Reinstall the expansion board.
Expansion board is not
recognized by the system.
Appropriate drivers for the
expansion board are not
installed.
Obtain the necessary drivers from the
expansion board manufacturer.