HP Armada m300 Compaq Armada M300 Series of Personal Computers Maintenance and - Page 39

Table 2-10, Solving Compact Disc and DVD-ROM Problems

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Table 2-10 Solving Compact Disc and DVD-ROM Problems Problem Possible Cause Solution Drive cannot read a disc Disc is not properly seated in the drive. Disc is loaded in the loading tray upside down. Open the loading tray, insert the disc, then close the tray. Open the loading tray, turn over the disc (label facing up), then close the tray. Disc has a scratch on its surface. Insert a different disc. CD-ROM drive or DVD-ROM drive is not detected by the computer. Drive is not connected properly. If you are running a version of Windows that was pre-installed by Compaq, remove the drive from the MultiBay and reinsert it. If you are running a version of Windows that was not pre-installed by Compaq, turn off the computer. Then remove the drive from the MultiBay and reinsert it. Table 2-11 Solving Diskette Drive/SuperDisk LS-120 Drive Problems Problem Possible Cause Solution Drive cannot write to a diskette. Diskette is not formatted. Format the diskette: If you are using Windows 95 or Windows 98: 1. From the Windows desktop, select My Computer. 2. Select 3.5-in. Floppy (A). 3. Select File, then Format. 4. Fill in the appropriate information, then select Start. If you are using Windows NT 4.0, format the diskette by entering format a: at the system prompt. Diskette is write-protected. Use another diskette that is not writeprotected or disable the write-protect feature. Writing to the wrong drive. Not enough space is left on the diskette. Check the drive letter in your path statement. Save the information to another diskette. Drive is disabled. Enable the proper drive through Device Manager. Disable diskette write ability is turned on. Run Computer Setup. Select the Storage icon. Make sure Disable diskette write ability is not checked. Continued 2-16 Troubleshooting

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2-16
Troubleshooting
Table 2-10
Solving Compact Disc and DVD-ROM Problems
Problem
Possible Cause
Solution
Drive cannot read a disc
Disc is not properly seated in the
drive.
Open the loading tray, insert the disc,
then close the tray.
Disc is loaded in the loading tray
upside down.
Open the loading tray, turn over the
disc (label facing up), then close the
tray.
Disc has a scratch on its surface.
Insert a different disc.
CD-ROM drive or DVD-ROM
drive is not detected by the
computer.
Drive is not connected properly.
If you are running a version of
Windows that was pre-installed by
Compaq, remove the drive from the
MultiBay and reinsert it.
If you are running a version of
Windows that was not pre-installed by
Compaq, turn off the computer. Then
remove the drive from the MultiBay
and reinsert it.
Table 2-11
Solving Diskette Drive/SuperDisk LS-120 Drive Problems
Problem
Possible Cause
Solution
Drive cannot write to a diskette.
Diskette is not formatted.
Format the diskette:
If you are using Windows 95 or
Windows 98:
1.
From the Windows desktop, select
My Computer.
2.
Select 3.5-in. Floppy (A).
3.
Select File, then Format.
4.
Fill in the appropriate information,
then select Start.
If you are using Windows NT 4.0,
format the diskette by entering
format a:
at the system prompt.
Diskette is write-protected.
Use another diskette that is not write-
protected or disable the write-protect
feature.
Writing to the wrong drive.
Check the drive letter in your path
statement.
Not enough space is left on the
diskette.
Save the information to another
diskette.
Drive is disabled.
Enable the proper drive through
Device Manager.
Disable diskette write ability is
turned on.
Run Computer Setup. Select the
Storage icon. Make sure Disable
diskette write ability is not checked.