HP BL460c HP ProLiant Servers Troubleshooting Guide - Page 60

d-up version, When to, Restoring to a backe, Recon or Reload Software

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from the update, it is recommended that you do not apply the updates. Some updates overwrite files specific to HP. If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update, using the instructions provided. 3. Install the current drivers ("Drivers" on page 77). If you apply the update and have problems, locate files to correct the problems on the HP website (http://www.hp.com/support). Restoring to a backed-up version If you recently upgraded the operating system or software and cannot resolve the problem, you can try restoring a previously saved version of the system. Before restoring the backup, make a backup of the current system. If restoring the previous system does not correct the problem, you can restore the current set to be sure you do not lose additional functionality. Refer to the documentation provided with the backup software. When to Reconfigure or Reload Software If all other options have not resolved the problem, consider reconfiguring the system. Before you take this step: 1. Weigh the projected downtime of a software reload against the time spent troubleshooting intermittent problems. It may be advantageous to start over by removing and reinstalling the problem software, or in some cases by using the System Erase Utility and reinstalling all system software. CAUTION: Perform a backup before running the System Erase Utility. The utility sets the system to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. Refer to the instructions for using this utility. 2. Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the software. 3. Be sure the server ROM is current and the configuration is correct. 4. Be sure you have printed records of all troubleshooting information you have collected to this point. 5. Be sure you have two good backups before you start. Test the backups using a backup utility. 6. Check the operating system and application software resources to be sure you have the latest information. 7. If the last-known functioning configuration does not work, try to recover the system with operating system recovery software: o Microsoft® operating systems: Windows Server™ 2003-Automated System Recovery Diskette. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the backup utility. Refer to the operating system documentation for more information. Windows® 2000-Emergency Repair Diskette. If the operating system was factory-installed, click Start>Programs>System Tools to access the Emergency Repair Disk Utility. Refer to the operating system documentation for more information. Software problems 60

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from the update, it is recommended that you do
not
apply the updates. Some updates overwrite files
1.
Perform a full system backup.
2.
Apply the operating system update, using the instructions provided.
3.
Install the current drivers ("
Drivers
" on page
77
).
problems, locate files to correct the problems on the HP website
specific to HP.
If you decide to apply an operating system update:
If you apply the update and have
(
).
d-up version
the
m does not correct the problem, you can restore the current
documentation provided with the backup software.
When to
If all
ot resolved the problem, consider reconfiguring the system. Before you take this
blem
ftware.
Restoring to a backe
If you recently upgraded the operating system or software and cannot resolve the problem, you can try
restoring a previously saved version of the system. Before restoring the backup, make a backup of
current system. If restoring the previous syste
set to be sure you do not lose additional functionality.
Refer to the
Reconfigure or Reload Software
other options have n
step:
1.
Weigh the projected downtime of a software reload against the time spent troubleshooting
intermittent problems. It may be advantageous to start over by removing and reinstalling the pro
software, or in some cases by using the System Erase Utility and reinstalling all system so
CAUTION:
Perform a backup before running the System Erase Utility. The utility sets the system
to its original factory state, deletes the current hardware configuration information, including
er to the
array setup and disk partitioning, and erases all connected hard drives completely. Ref
instructions for using this utility.
2.
Be sure the server has adequate resources (processor speed, hard drive space, and memory) for the
t.
st
was
rograms>Accessories>System Tools
to access the backup utility.
Refer to the operating system documentation for more information.
Windows® 2000—Emergency Repair Diskette. If the operating system was factory-installed,
click
Start>Programs
>
System Tools
to access the Emergency Repair Disk Utility. Refer to the
operating system documentation for more information.
software.
3.
Be sure the server ROM is current and the configuration is correct.
4.
Be sure you have printed records of all troubleshooting information you have collected to this poin
5.
Be sure you have two good backups before you start. Test the backups using a backup utility.
6.
Check the operating system and application software resources to be sure you have the late
information.
7.
If the last-known functioning configuration does not work, try to recover the system with operating
system recovery software:
o
Microsoft® operating systems:
Windows Server™ 2003—Automated System Recovery Diskette. If the operating system
factory-installed, click
Start>All P
Software problems 60