HP BL460c HP Insight Diagnostics User Guide - Page 6

In addition to system management tools, service tools can resolve system problems quickly. To streamline the service process and resolve problems quickly, you must have the right information available at the time that a service call is placed. This combination of features simplifies the service process and minimizes downtime. Theory of operation HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, do the following: • Check the computer health and status LEDs. • Use the Insight Diagnostics Survey feature to verify the hardware configuration and firmware versions. • Use the Insight Diagnostics Offline Edition Test feature to help validate the hardware. • Use the IML (if supported) to identify system errors. System requirements HP Insight Diagnostics Online Edition for Windows® requires the following: • HP Advanced System Management Driver • HP System Management Homepage • HP Server Management Application and Agents • 512 MB of memory • 1024x768 graphics controller support HP Insight Diagnostics Online Edition for Linux requires the following: • HP System Management Homepage • HP Server Management Application and Agents • HP ProLiant Linux Deployment Utility • 512 MB of memory • 1024x768 graphics controller support HP Insight Diagnostics Offline Edition requires the following: • System support for a bootable CD-ROM • 512 MB of memory • 1024x768 graphics controller support HP Insight Diagnostics overview 6