HP BL480c HP ProLiant Servers Troubleshooting Guide - Page 50
Read/w, rite issue, Backup issue, Media, issue
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4. Check for conflicts in backup software services. 5. Check the SCSI/HBA/Driver configuration of the drive. 6. Inspect media and cables, and discard any that are faulty or damaged. 7. Contact HP support ("Contacting HP technical support or an authorized reseller" on page 171). Read/write issue Action: 1. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. If it is not possible to overwrite the tape, run the logs-based Device Analysis Test instead. 2. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools. This is a read-only test. Backup issue Action: 1. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. If it is not possible to overwrite the tape, run the logs-based Device Analysis Test instead. 2. Check the backup logs. 3. Verify that a supported configuration is being used. 4. Check for media damage: o Incorrect label placement o Broken, missing, or loose leader pin o Damaged cartridge seam o Usage in incorrect environment 5. Check for software issues: a. Check the backup software. b. Check that virus scanning software is not scheduled to run at the same time as the back-up. 6. Verify that a tape can be formatted. Media issue Action: 1. Verify that the correct media part number is being used. 2. Pull a support ticket using HP StorageWorks Library and Tape Tools. o Look for issues in the cartridge health section. o Look for issues in the drive health section. 3. Run the Media Assessment Test in HP StorageWorks Library and Tape Tools. 4. Check for media damage: o Incorrect label placement Hardware problems 50
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