HP BL680c HP BladeSystem c-Class Enclosure Troubleshooting Guide - Page 58

Procedures: External DVD-ROM troubleshooting, To avoid data loss

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Procedures: External DVD-ROM troubleshooting CAUTION: Some troubleshooting procedures require powering down an entire enclosure. To avoid possible data loss, always secure permission before powering down an enclosure. CAUTION: To avoid data loss, do not remove an Onboard Administrator when the Insight Display shows a firmware update in progress. During this activity, the Insight Display displays the Firmware Update screen with the Lock icon and the firmware update progress bar. Step Step 1 Step 2 Step 3 Step 4 External DVD-ROM troubleshooting action and verification Action Test the DVD-ROM drive connections: 1 Verify that the DVD-ROM drive USB cable is plugged into the active OA USB connector. 2 Verify that power is connected to the DVD-ROM drive. 3 Press the DVD-ROM drive eject button. 4 Check the status of the DVD-ROM drive LEDs. 5 Verify that the media tray is extended. Verification If no indication of power to the DVD-ROM drive exists and the Insight Display does not detect a DVD-ROM drive, then continue to the next step. If the DVD-ROM drive tray opened, and the Insight Display Health Summary DVD-ROM status is gray, continue to step 1 of "Procedures: Enclosure DVD-ROM troubleshooting (on page 52)." Action Replace the DVD-ROM drive power supply with a known-working power supply, and then retest the DVD-ROM drive connections. Verification If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is complete. If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue to the next step. Action Replace the USB cable with a known-working cable, and then retest the DVD-ROM drive connections. Verification If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair is complete. If the Insight Display Health Summary screen does not detect a DVD-ROM drive, continue to the next step. Action Replace the DVD-ROM drive with a known-working DVD-ROM drive, and then then retest the DVD-ROM drive connections. Enclosure troubleshooting 58

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Enclosure troubleshooting 58
Procedures: External DVD-ROM troubleshooting
CAUTION:
Some troubleshooting procedures require powering down an entire enclosure. To
avoid possible data loss, always secure permission before powering down an enclosure.
CAUTION:
To avoid data loss, do not remove an Onboard Administrator when the Insight
Display shows a firmware update in progress. During this activity, the Insight Display displays
the Firmware Update screen with the Lock icon and the firmware update progress bar.
Step
External DVD-ROM troubleshooting action and verification
Step 1
Action
Test the DVD-ROM drive connections:
1
Verify that the DVD-ROM drive USB cable is plugged into the active OA USB
connector.
2
Verify that power is connected to the DVD-ROM drive.
3
Press the DVD-ROM drive eject button.
4
Check the status of the DVD-ROM drive LEDs.
5
Verify that the media tray is extended.
Verification
If no indication of power to the DVD-ROM drive exists and the Insight Display does not
detect a DVD-ROM drive, then continue to the next step.
If the DVD-ROM drive tray opened, and the Insight Display Health Summary DVD-ROM
status is gray, continue to step 1 of "Procedures: Enclosure DVD-ROM troubleshooting
(on page
52
)."
Step 2
Action
Replace the DVD-ROM drive power supply with a known-working power supply, and
then retest the DVD-ROM drive connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair
is complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive,
continue to the next step.
Step 3
Action
Replace the USB cable with a known-working cable, and then retest the DVD-ROM drive
connections.
Verification
If the Insight Display Health Summary screen detects a DVD-ROM drive, then the repair
is complete.
If the Insight Display Health Summary screen does not detect a DVD-ROM drive,
continue to the next step.
Step 4
Action
Replace the DVD-ROM drive with a known-working DVD-ROM drive, and then then
retest the DVD-ROM drive connections.