HP Brio 71xx hp brio 71xx, hardware & software warranties - Page 9

HP Hardware Warranty Obtaining On-Site Warranty Service Obtaining On-Site Warranty Service To obtain on-site warranty service, the customer must contact an HP Customer Support center, an HP Sales and Service Office, or a participating Authorized HP Personal Computer Dealer Repair Center. The customer must be prepared to supply proof of the purchase date. Components external to the System Processor Unit - such as keyboard, mouse, headphones - are not eligible for on-site warranty. During the on-site warranty period, parts defined by HP as being customerreplaceable components may be serviced through expedited part shipment. In this event, HP will prepay shipping charges, duty, and taxes; provide telephone assistance on replacement of the component when necessary; and pay shipping charges, duty, and taxes for any part that HP asks to be returned. On-site visits caused by non-Hewlett-Packard products - whether internal or external to the system processor unit - are subject to standard per-incident travel and labor charges. On-site service for this product is restricted or unavailable in certain locations. In HP Excluded Travel Areas - areas where geographical obstacles, undeveloped roads, or unsuitable public transportation prohibit routine travel - service is provided on a negotiated basis at extra charge. Response time for HP on-site service in an HP Service Travel Area is normally next business day (excluding HP holidays) for HP Travel Zones 1-3 (generally 100 miles or 160 Km from the HP office). Response time is second business day for Zones 4 and 5 (200 miles, 320 Km); third business day for Zone 6 (300 miles, 480 Km); and negotiated beyond Zone 6. Worldwide Customer Support Travel information is available from any HP Sales and Service Office. Travel restrictions and response time for dealer or distributor service are defined by the participating dealer or distributor. Service contracts which provide after-hour or weekend coverage, faster response time, or service in an Excluded Travel Area are often available from HP, an authorized dealer, or authorized distributor at additional charge. 7